Reviews of Netizen Cozy Suite By GUESTONIC

Clean..comfort..very quite..

Good Stay

Room was exactly as advertised. Clean and well equipped for short stays. Location is great and very close to the train station.

Firstly, the room is situated inside a residential apartment block. No staff member on the premises is able to speak any decent English. When we arrived, we needed to provide them with the room number to gain entry at the main gate and then realized that the host never sent it to us. We only had the actual booking confirmation which apparently did not carry any weight at all because it does not include any pertinent information about the room itself. We then had to wait for the host to eventually answer his phone and provide us with the room number in question before we were allowed entry onto the property. This process took around 45 mins and we had to pay our taxi driver for the additional time our trip took while he waited with our luggage on the street. Needless to say, our first impressions were not great. We were tired from our travels with jet lag and had to deal with a severe lack of customer service from the host and on site staff incompetency upon arrival. Secondly, If you have any issues with your booking, do not expect any response from the host to assist you in that matter. Any additional assistance you may require will be ignored completely on both Whatsapp and through the Booking.com messaging service. I realized after I made the booking that I booked an additional day by mistake. I requested for the host to take the amount for the additional day and put it towards the security deposit I was required to pay directly but I was completely ignored. Even if it could not be done, the least the host could do was reply and say 'No' it won't be possible.

Not much

Too far from city center. No on site staff other than security

Should change yr pillows, did not have a good sleep as the pillow is not comfortable.

Clean, comfortable, relatively quiet, good location with lots of restaurants and convenience stores downstairs, MRT station nearby. It ticks all the boxes at an affordable price. The process of checking in and out is smooth and the staff is responsive.

Don't expend your money in there.

Nothing in the apartment. Near to the metro.

All

All

Excellent stay. It's a new building. Place is big and clean. Staf is friendly. Everything is almost perfect. Stay here as I'm having back to back meeting at Btho. Return deposit within 12hours. Overall satisfied customer. Can recommend to friends and family 👍👍👍

Missed 1 point for the bed and sofa ada dirt mark. Kalau tilam yang lebih selesa I would give full mark.

The location is perfect, which is 5 minutes far from the metro station

They don't have housekeeping service, no one answer during the accommodation period

Nice and comfortable place.

Everything

The room is very clean, nicely designed, and the price is very reasonable with complete amenities in the living room.

The shower head spray is too sharp and painful, and it cannot be adjusted. I suggest replacing it with one that has multiple spray modes. The bed is too soft, making it unsuitable for elderly people, and the quality of the bed is also not very good. At the car park, the instructions were unclear, leading us to the wrong lift. There are different lifts for the respective apartments and Soho units.