Reviews of The Magellan Sutera Resort 5 stars
No 1 Sutera Harbour Boulevard, 88100 Kota Kinabalu, Malaysia
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewIt was clean and the bed was very comfy
The storm meant that there was not enough seating for breakfast. In this situation it was not very organised and we were left waiting outside in the storm. There was no introduction to the resort upon check in in regard to facilities and activities.
Dear Jason, Thank you for sharing your feedback with us following your recent stay at The Magellan Sutera Resort. We are pleased to hear that you found your room clean and the bed very comfortable. We regret to learn of the challenges you experienced during breakfast due to the unexpected storm. We understand how uncomfortable it must have been to wait in such weather, and we apologize for the inconvenience caused. Your comments regarding the organization during peak times and the lack of an introduction to our resort facilities upon check-in are well noted, and we will review these areas with our team to ensure improvements are made. We truly appreciate your valuable feedback, as it helps us refine our services and deliver a better guest experience. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.
Dear Jason, Thank you for sharing your feedback with us following your recent stay at The Magellan Sutera Resort. We are pleased to hear that you found your room clean and the bed very comfortable. We regret to learn of the challenges you… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewFantastic hotel. Good facilities. Nice rooms. Beautiful views. Staff were great. Small beach at hotel has many sealife. Good location to city etc. Free shuttle bus provided.
Nothing to do with the hotel but there were many guests who were rather rude - jumping Qs at check-in and at breakfast.
Dear Joseph, Thank you for taking the time to share your review and for rating your recent stay with us. We are delighted to know that you enjoyed our facilities, spacious rooms, beautiful views, and the warm service provided by our team. It is also wonderful to hear that you appreciated our convenient location, complimentary shuttle service, and the marine life at our beach. We regret to hear about your experience with some fellow guests during check-in and breakfast. While this is beyond our direct control, we will continue to do our best to ensure smooth processes and a comfortable environment for all our guests. We truly value your feedback and recommendation, and we look forward to welcoming you back for another memorable stay at The Magellan Sutera Resort.
Dear Joseph, Thank you for taking the time to share your review and for rating your recent stay with us. We are delighted to know that you enjoyed our facilities, spacious rooms, beautiful views, and the warm service provided by our team. … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewAll is well...especially the ataff are very friendlt
Some items in the room are worn out, loose...needs changing/maintainance. The small baech is too much coral amd not too friedly for beach swim relaxs.
Dear Patrick, Thank you for sharing your feedback and for rating your stay with us 9/10. We are delighted to hear that you had an enjoyable experience and especially appreciated the friendliness of our team members & your kind words mean a great deal to us. We have also taken note of your comments regarding some room items requiring maintenance and the beach conditions. Your observations are valuable, and we will review these areas to ensure improvements are made where possible. We truly appreciate your support and hope to welcome you back to The Magellan Sutera Resort on your next visit to Kota Kinabalu.
Dear Patrick, Thank you for sharing your feedback and for rating your stay with us 9/10. We are delighted to hear that you had an enjoyable experience and especially appreciated the friendliness of our team members & your kind wor… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGood location, great view
Older property. They only managed to check us in half of the room at 3pm, we only got the rest at 5pm. They did not install the extra bed in one of the rooms until 10pm after multiple reminders
Dear Mohd Nawi, Thank you for taking the time to share your feedback following your recent stay at The Magellan Sutera Resort. We are pleased to know you enjoyed our good location and great views. We do, however, regret to learn about the delays in your room allocation and the installation of the extra bed. During your stay, the resort was operating at peak occupancy, and while our team worked hard to prepare all rooms as swiftly as possible, we acknowledge that the wait you experienced was longer than acceptable. We truly appreciate your patience and understand the inconvenience this may have caused. Your comments have been shared with our operations team for review and improvement, especially in ensuring better coordination during high-demand periods. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience in the future.
Dear Mohd Nawi, Thank you for taking the time to share your feedback following your recent stay at The Magellan Sutera Resort. We are pleased to know you enjoyed our good location and great views. We do, however, regret to learn about the… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewdonno
the toilet bowl
Dear Nur Ailiah, Thank you for taking the time to rate your recent stay with us. We are truly sorry to learn that your experience did not fully meet your expectations, as reflected in your 5/10 rating. At The Magellan Sutera Resort, we constantly strive to provide our guests with memorable and comfortable stays. Your feedback is very important to us, and we would greatly appreciate it if you could share more details about the areas where we fell short. This will help us take the necessary steps to improve our services and facilities. We sincerely hope to have the opportunity to welcome you back in the future, and to provide you with a much more enjoyable experience.
Dear Nur Ailiah, Thank you for taking the time to rate your recent stay with us. We are truly sorry to learn that your experience did not fully meet your expectations, as reflected in your 5/10 rating. At The Magellan Sutera Resort, w… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewBeautiful resort and Swimming pool but too old facilities. Location is very good. Staff is good enough. Breakfast was so so. Anyway this is not so cheap resort but facilities were too old and some of them is not working. And I booked 3 persons including my son but the amenity was served only for 2 persons. I cannot understand why the price was different when I booked for 2 p or 3 p. (Not about breakfast)
Wifi is very very slow and almost impossible to use. Anyone who will stay here, needs to use cellphone data via sim card.
Dear DY999, Thank you for taking the time to share your recent experience at The Magellan Sutera Resort. We appreciate your candid feedback and your rating of 7/10. We are pleased to know you enjoyed our beautiful resort grounds, swimming pool, and convenient location. Your kind words regarding our staff are also appreciated and will be shared with the team. Please accept our sincere apologies for the condition of some facilities and the issues you encountered with Wi-Fi connectivity and we are actively working towards upgrades and improvements across the property. Regarding the amenities provided in your room, we apologise for the oversight in not adequately preparing for three guests. We will address this with our housekeeping team to ensure it does not happen again. In reference to the room rate, we would like to clarify that our pricing is dynamically managed online and varies based on several factors including the number of guests, especially as breakfast is included in the package. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience.
Dear DY999, Thank you for taking the time to share your recent experience at The Magellan Sutera Resort. We appreciate your candid feedback and your rating of 7/10. We are pleased to know you enjoyed our beautiful resort grounds, swim… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewSwimming pool
Facility is old and staff are not professional
Dear Cloe, Thank you for taking the time to share your review following your recent stay. We sincerely appreciate all feedback as it helps us identify areas where we can enhance our guests' experience. We pride ourselves on delivering exceptional hospitality, and we apologize if this was not reflected during your visit. Your feedback about staff professionalism has been shared with our management team for immediate attention and retraining where needed. Regarding our facilities, we are in the process of planning upgrades to ensure our resort continues to provide the comfort and luxury our guests deserve. We hope to have the opportunity to welcome you back in the future to experience these enhancements firsthand.
Dear Cloe, Thank you for taking the time to share your review following your recent stay. We sincerely appreciate all feedback as it helps us identify areas where we can enhance our guests' experience. We pride ourselves on deliverin… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewStaff are very friendly.
In need of updating. Very annoying the hotel has 6 restaurants but all the menus are the exact same. Pool lacks a snack bar or even a bar. The life guards DO NOT stop blowing their whistles. There needs to be signs to rinse your feet once you’ve left the beach rather than someone constantly tooting their whistle. We’re trying to relax. We stayed for 4 nights and that is plenty, was abit boring, entertainment is the same every night, same songs and same people.
Dear Natasha, Thank you for choosing The Magellan Sutera Resort and for taking the time to share your detailed feedback. We sincerely appreciate your kind words about our friendly staff, and we’re equally grateful for your honest observations, which help us continually improve our guest experience. We’re sorry to hear that certain aspects of your stay fell short of expectations. Regarding our dining options, while each of our six restaurants does feature a distinct menu, we recognize that some overlapping popular dishes may have given the impression of similarity. Your suggestion for a poolside snack bar is excellent, and we’re currently exploring ways to enhance our pool area amenities for future guests. We also appreciate your comments about our lifeguards. Their frequent whistle use reflects our strong commitment to safety, particularly in reminding guests about important rules & safety. That said, we understand how this could impact relaxation. Regarding evening entertainment, we regret that the programming didn’t meet your expectations during your stay. We’re actively working to diversify our entertainment lineup to offer more varied experiences for our guests. While we wish every moment of your 4-night stay had been perfect, we’re grateful for the opportunity to learn from your experience. Should your travels bring you back to Kota Kinabalu, we’d love the chance to welcome you again and provide the refreshed, vibrant experience you deserve.
Dear Natasha, Thank you for choosing The Magellan Sutera Resort and for taking the time to share your detailed feedback. We sincerely appreciate your kind words about our friendly staff, and we’re equally grateful for your honest observati… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewFull sized Olympic Swimming pool.!!!! Room is spacious with balcony. Definitely will be my first choice next time in KK.
No Grab or food delivery allowed.
Dear Rozaidi, Thank you for your wonderful 10/10 review and for choosing The Magellan Sutera Resort as your home away from home in Kota Kinabalu! We’re absolutely delighted to hear that you enjoyed our Olympic-sized swimming pool and your spacious balcony room. It means the world to us that you’ve already decided we’ll be your first choice on your next visit. To ensure our guests have a seamless and indulgent dining experience, we’re pleased to offer 11 diverse food & beverage outlets, from casual poolside bites to elegant fine dining along with 24-hour in-room dining for your convenience. Whether you’re craving local flavors or international cuisine, we’d love for you to explore the culinary delights right here at the resort during your next stay. Your feedback about Grab and food delivery is truly valued, and we appreciate you sharing your thoughts. While we prioritize in-resort dining for quality and safety, we’re always looking for ways to enhance our guests’ experiences. It was our pleasure hosting you, and we can’t wait to welcome you back for another unforgettable stay. Please don’t hesitate to reach out if we can assist with future reservations or special requests.
Dear Rozaidi, Thank you for your wonderful 10/10 review and for choosing The Magellan Sutera Resort as your home away from home in Kota Kinabalu! We’re absolutely delighted to hear that you enjoyed our Olympic-sized swimming pool and y… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGreat resort - fabulous pool with plenty of shade. All staff were so friendly, even cleaners and pool staff. The breakfast buffet is simply incredible. Sunset is a dream - grab a cocktail at the outdoor bar and relax in the comfy lounge chairs, watching the sun go down. Fabulous lap pool and well appointed large gym with well maintained and working equipment. Provided with plenty of bottled water in our room and we were given some complimentary fruit which was lovely. Fabulous food options and cocktails. Loved the singers(& saxophonist) that played nightly - creates a lovely ambience in the area to have a quiet drink. This resort was just everything we could have wanted. Close to Imago (large shopping complex).
Loved it all.
Dear Niki, Thank you for your wonderful review and for recommending The Magellan Sutera Resort so highly. It was truly a pleasure to read your kind words and to know that your stay with us exceeded expectations. I’m delighted that you enjoyed so many aspects of the resort, from our fabulous pools and well-equipped gym, to the incredible breakfast buffet, evening entertainment, and the warmth of our team. Your comments about our friendly staff, from the cleaners to the pool crew, mean a great deal to us, as genuine hospitality is something we take great pride in. We're also pleased to hear you enjoyed the little touches like the complimentary fruit and bottled water, and that you were able to take in the stunning sunset with a cocktail in hand. It really is one of the highlights of staying with us. Thank you once again for your thoughtful and generous review. We hope to have the pleasure of welcoming you back to our resort on your next visit to Sabah.
Dear Niki, Thank you for your wonderful review and for recommending The Magellan Sutera Resort so highly. It was truly a pleasure to read your kind words and to know that your stay with us exceeded expectations. I’m delighted that you enj… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGreat resort hotel to relax in after being in the jungle. Room and bed a good size and comfortable. Spa was amazing!
Food was good but not 5 star.
Dear Eleanor, Thank you for taking the time to share your wonderful review and for rating your stay a 9 out of 10! We’re delighted to know that The Magellan Sutera Resort provided the perfect place for you to relax and unwind after your jungle adventure. It’s great to hear that you found the room and bed spacious and comfortable, and that you thoroughly enjoyed your experience at our Spa & we will be sure to pass on your kind words to the team. We appreciate your feedback on the food and will certainly take it into consideration as we continue to refine our offerings to meet the high standards we strive for. We hope to have the pleasure of welcoming you back for another rejuvenating stay in the near future.
Dear Eleanor, Thank you for taking the time to share your wonderful review and for rating your stay a 9 out of 10! We’re delighted to know that The Magellan Sutera Resort provided the perfect place for you to relax and unwind after your ju… Show more
Reviewed: 5 July 2025 · Stayed in May 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewpool, concierge friendliness and efficiency, view from room
check in service - poor information - did not explain how to get to room clearly, did not tell us breakfast time or location, was not friendly or engaging with customer
Dear Phil, Thank you for taking the time to share your recent experience at The Magellan Sutera Resort and for giving us a rating of 8 out of 10. We’re pleased to know that the resort suited your needs and that you enjoyed the pool, the beautiful view from your room, and the warm and efficient service from our concierge team. Your kind words are much appreciated and will certainly be shared with them. At the same time, I’m truly sorry to hear about the shortcomings you experienced during check-in. Clear communication and a warm, welcoming approach are fundamental to the service we strive to provide, and I regret that this was not reflected in your arrival experience. Please rest assured that I have addressed this feedback with the Front Office team to ensure better consistency in delivering the information and hospitality our guests expect and deserve. We sincerely value your feedback as it helps us improve.
Dear Phil, Thank you for taking the time to share your recent experience at The Magellan Sutera Resort and for giving us a rating of 8 out of 10. We’re pleased to know that the resort suited your needs and that you enjoyed the pool, the b… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified review干净
Lambat check in... awal check out
Dear Yeo Li Fung, Thank you for your recent stay at The Magellan Sutera Resort and for taking the time to leave us a review. We’re pleased to hear you found our resort clean, and we truly appreciate your positive rating of 8/10. Your feedback is important to us, and we will review our procedures to ensure a smoother and more seamless arrival and departure experience for our guests in the future. We hope to have the opportunity to welcome you back and provide an even better stay.
Dear Yeo Li Fung, Thank you for your recent stay at The Magellan Sutera Resort and for taking the time to leave us a review. We’re pleased to hear you found our resort clean, and we truly appreciate your positive rating of 8/10. Your… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLoved the pool(s). Enjoyed the benefit of the Magellan Club. Lovely spacious room. Enjoyed the resort & ability to use facilities across the site
Wi-fi was patchy. Bar food took ages. Pool staff were not very friendly and continually blowing their whistles at people
Dear Karen, We are truly delighted to hear that you had a relaxing stay and enjoyed the facilities across the resort, particularly the pool areas, the spacious room, and the exclusive benefits of the Magellan Club. It’s wonderful to know these aspects contributed positively to your visit. We also appreciate your constructive feedback. Please accept our apologies for the inconvenience caused by the patchy Wi-Fi and the delays in bar food service. We take your comments seriously and will address these concerns with the respective teams to ensure improvements are made. Regarding the behaviour of our pool staff, we regret if their approach came across as unfriendly. Please rest assured that their vigilance stems from our commitment to ensuring the safety of all guests at the pool areas. While their actions may seem strict at times, guest well-being is always our top priority. That said, we will continue to work with the team to ensure that safety and hospitality go hand in hand. Thank you once again for your feedback and your kind rating of 8/10. We look forward to the opportunity of welcoming you back and providing you with an even more enjoyable stay in the future.
Dear Karen, We are truly delighted to hear that you had a relaxing stay and enjoyed the facilities across the resort, particularly the pool areas, the spacious room, and the exclusive benefits of the Magellan Club. It’s wonderful to know t… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe view is magnificent and unbeatable. Although the facilities and decorations were outdated and many worn out already, it’s the people, the view and the location that is invaluable
Food quality could be improved and the restaurant badly needs renovation.
Dear Mary Wai, Thank you for taking the time to share your feedback and for rating your stay 8 out of 10. We’re truly pleased to hear that you enjoyed a relaxing and comfortable stay with us, and that our team’s warm hospitality, along with the magnificent sea view and location, left a positive impression on you. Your kind recognition of our staff means a great deal to us. At the same time, we sincerely appreciate your constructive comments regarding the condition of our facilities and the food quality. Please rest assured that your feedback is taken seriously, and we are working towards progressive improvements, including future plans for upgrades in our dining areas and overall resort experience. We hope to have the pleasure of welcoming you back again, and we’ll strive to make your next visit even more enjoyable.
Dear Mary Wai, Thank you for taking the time to share your feedback and for rating your stay 8 out of 10. We’re truly pleased to hear that you enjoyed a relaxing and comfortable stay with us, and that our team’s warm hospitality, along wi… Show more
Reviewed: 20 June 2025 · Stayed in April 2025
Verified reviewGreat breakfast! ❤️
Dear Jeannette, Thank you for your wonderful 9/10 rating and for sharing your lovely review. We’re delighted to know that you had a great stay with your family and especially enjoyed our breakfast. It’s always a pleasure to hear when our guests start their day on a high note. Your kind words mean a lot to us. We hope to have the opportunity to welcome you and your family back to The Magellan Sutera Resort for another memorable stay soon.
Dear Jeannette, Thank you for your wonderful 9/10 rating and for sharing your lovely review. We’re delighted to know that you had a great stay with your family and especially enjoyed our breakfast. It’s always a pleasure to hear when … Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe sunset view was amazing! The room was clean and comfortable. The breakfast was nice and the staff was friendly.
No
Dear Saw Yu, Thank you very much for your perfect 10/10 rating and for taking the time to share your kind review. We’re absolutely delighted to hear that you had a relaxing and enjoyable stay with us. It's wonderful to know you appreciated the breathtaking sunset views, found your room clean and comfortable, and enjoyed our breakfast offerings. Your compliments on our friendly staff mean a great deal to us. They truly are the heart of the resort. We hope to have the pleasure of welcoming you back to The Magellan Sutera Resort for another memorable stay in the near future.
Dear Saw Yu, Thank you very much for your perfect 10/10 rating and for taking the time to share your kind review. We’re absolutely delighted to hear that you had a relaxing and enjoyable stay with us. It's wonderful to know you ap… Show more