Reviews of Urban Suites @ Swiss Garden Residence
Swiss Garden Residences Jalan Galloway off Jalan Pudu, 55100 Kuala Lumpur, Malaysia

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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewClean and convenient
No
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewGood location and easy to eating and easy to get transportation.
Really my refund deposite so late give back.!! RM200 checkout 10.20am refund deposited 12am.!after 12hours OMG. why long time?
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood location
The photos are NOT representative of the current state of the property. It is old, tired and quite dirty ie the sofa. If you are looking at the photos, they are show photos for the flat when sold not for the flat you’re going to stay in WI-FI was AWFUL - barely any connection and service. Awful.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewVery spacious unit.very suitable for family holidays.very near to jalan alor night market
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation is good
Beds, curtains and dining chairs are not that clean and with a bit of odour.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewIt was close to Bukit Bintang
It was shabby, very tired and run down. The bed had springs that poked you. The sheets were awful and the sofa not something I would ever sit on. The shower needed an upgrade. Also the door was not very secure.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe room was big and spacious
I didn't like the fact that I had to pay $200 in cash as a bond. And the stove top was not working so we couldn't cook anything and the bathroom look like it needs some more cleaning
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThe location is strategic because near to Bukit Bintang Centre.. I like the self check in procedure because i can check in any time even at midnight.
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewlocaiton, pool & gym
need insect spray for sure
Reviewed: 5 April 2025 · Stayed in March 2025
Verified reviewLocation and facilities
Hot water didn’t work in master bedroom
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewGreat location near Jalan Alor food street and Bukit Bintang shopping mall.The rooms are clean and spacious, ensuring a comfortable stay.