Reviews of Sunway Hotel Big Box

Dear Ms Nur Syafiqah, Greetings from Sunway Hotel Big Box! We are delighted that you chose to celebrate your anniversary with us. It is heartening to know that our attentive staff contributed to a comfortable stay and that the room made the experience memorable. At the same time, we sincerely apologise for the issues with the shower and pillows. Please be assured that your feedback has been shared with our team, and measures are being taken to improve our facilities for a more seamless experience. We look forward to welcoming you back for another memorable stay filled with comfort and genuine hospitality. Best Regards, Ms. Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Ms Nur Syafiqah, Greetings from Sunway Hotel Big Box! We are delighted that you chose to celebrate your anniversary with us. It is heartening to know that our attentive staff contributed to a comfortable stay and that the room made t… Show more

Dear Ms Lina, Greetings from Sunway Hotel Big Box! Thank you for taking the time to share your candid feedback. Please accept our sincerest apologies for the inconveniences you experienced during your stay. We deeply regret that the condition of the room and facilities did not meet the high standards we strive to uphold. Your feedback has been carefully reviewed, and we are taking immediate steps to address the issues to prevent recurrence. It is our priority to provide a comfortable and seamless experience for all our guests, and we are committed to making the necessary improvements. We hope to welcome you back in the future, so your next stay reflects the genuine hospitality along with the high standards we are known for. Thank you for your kind patience. Best Regards, Ms. Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Ms Lina, Greetings from Sunway Hotel Big Box! Thank you for taking the time to share your candid feedback. Please accept our sincerest apologies for the inconveniences you experienced during your stay. We deeply regret that the condi… Show more

Dear Mr Mohamad Ashik, Greetings from Sunway Hotel Big Box! We are honoured that you have chosen Sunway Hotel Big Box as your hotel of choice. Our team is delighted to receive your perfect rating. We are extremely heartened that every aspect of your experience was met with great delight and excellence. We take immense pride in delivering genuine hospitality, and it warms our hearts to know you had a memorable stay. Your encouraging feedback inspires us to consistently provide exceptional hospitality. We look forward to welcoming you back for another seamless and enjoyable stay. Best Regards, Ms. Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Mr Mohamad Ashik, Greetings from Sunway Hotel Big Box! We are honoured that you have chosen Sunway Hotel Big Box as your hotel of choice. Our team is delighted to receive your perfect rating. We are extremely heartened that every asp… Show more

Dear Huiyan, Thank you for your feedback. We regret to hear about your disappointment regarding your reservation. Please allow us to clarify that Sunway Hotel Big Box is located in Malaysia, and this information is clearly stated on all booking platforms, including Booking.com. Regarding your booking and refund, please note that all reservations and payments made through third-party platforms are managed directly by those platforms. Our hotel does not receive payments nor control refund policies for bookings made via such channels. We always advise guests to refer to the respective booking platform’s terms and policies for cancellations and refunds. We understand your frustration and regret any inconvenience caused. We remain committed to providing a transparent booking experience and excellent service to all our guests. Should you require assistance, we encourage you to contact Booking.com customer support directly. Thank you for your understanding. Best Regards, Ms Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Huiyan, Thank you for your feedback. We regret to hear about your disappointment regarding your reservation. Please allow us to clarify that Sunway Hotel Big Box is located in Malaysia, and this information is clearly stated on all b… Show more

Dear Ms Jane, Greetings from Sunway Hotel Big Box! Thank you for taking the time to share your feedback with us. We are pleased that you found our location convenient and appreciated the free parking facilities. However, we are deeply concerned and sincerely apologise for the unacceptable issue of hairs found on the pillow protectors and covers. This clearly falls short of the high standards we uphold, and we fully understand the discomfort this must have caused. Please be assured that we have taken immediate action with our housekeeping team to address this matter thoroughly and prevent any recurrence. We are grateful for your patience and understanding, and we hope to have the opportunity to restore your confidence in our services during a future stay. Best Regards, Ms Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Ms Jane, Greetings from Sunway Hotel Big Box! Thank you for taking the time to share your feedback with us. We are pleased that you found our location convenient and appreciated the free parking facilities. However, we are deeply co… Show more

Dear Mr Zulkifli, Greetings from Sunway Hotel Big Box! Thank you for your excellent review and for awarding us perfect scores in all categories. We truly appreciate your kind encouragement to maintain our high standards and continue delivering exceptional service. Your positive feedback inspires our team to consistently provide the outstanding experience that our guests expect. We look forward to welcoming you back for another memorable stay. Best Regards, Ms Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Mr Zulkifli, Greetings from Sunway Hotel Big Box! Thank you for your excellent review and for awarding us perfect scores in all categories. We truly appreciate your kind encouragement to maintain our high standards and continue deliv… Show more

Dear Mr Kah, Greetings from Sunway Hotel Big Box! Thank you for your wonderful review and for awarding us perfect scores. We are extremely heartened to learn that every aspect of your experience with us was met with great delight and excellence. It is wonderful to hear that you found our environment safe, clean, and conveniently close to a variety of shops, eateries, and entertainment options, making your stay truly hassle-free. We sincerely appreciate your kind words and look forward to welcoming you back for another memorable visit. Best Regards, Ms Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Mr Kah, Greetings from Sunway Hotel Big Box! Thank you for your wonderful review and for awarding us perfect scores. We are extremely heartened to learn that every aspect of your experience with us was met with great delight and exce… Show more

Dear Ms Hsin Yi, Greetings from Sunway Hotel Big Box! Thank you for taking the time to share your feedback. We are pleased to hear that you found our rooms spacious and comfortable, and that you appreciated the great service from our team. We sincerely apologise for the inconvenience caused by the cigarette odour in your original room, as well as the occasional smell you experienced in the replacement room. Please be assured that we take this matter very seriously and will conduct a thorough investigation of the air-conditioning system to ensure proper air circulation and prevent any recurrence. Your feedback is invaluable as we continuously strive to improve our service and ensure a seamless stay for all our guests. We look forward to welcoming you back for an even more enjoyable and seamless experience. Best Regards, Ms Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Ms Hsin Yi, Greetings from Sunway Hotel Big Box! Thank you for taking the time to share your feedback. We are pleased to hear that you found our rooms spacious and comfortable, and that you appreciated the great service from our tea… Show more

Dear Guest Yik, Greetings from Sunway Hotel Big Box! Thank you very much for taking the time to share your recent experience with us. We are truly pleased to learn that you enjoyed your stay, especially our clean and spacious rooms, prime location, and the attentive service provided by our team. Your generous ratings across all key areas are greatly appreciated. We do, however, regret the delay you encountered with the additional bed set-up, despite the advance request. Please accept our sincere apologies for this shortcoming. Rest assured, we have highlighted this matter to our housekeeping team to ensure a more prompt and seamless response moving forward. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the near future for an even better experience. Best Regards, Ms. Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Guest Yik, Greetings from Sunway Hotel Big Box! Thank you very much for taking the time to share your recent experience with us. We are truly pleased to learn that you enjoyed your stay, especially our clean and spacious rooms, prime… Show more

Dear Guest Siang, Greetings from Sunway Hotel Big Box! Thank you for taking the time to share your recent feedback. We are delighted to note that you enjoyed our strategic location within Sunway Big Box and that the comfort of your stay, as well as the service provided by our team, met your expectations. We have taken note of your comments regarding cleanliness and value for money, as well as the observation on increasing rates. Please rest assured that our pricing is reflective of current market conditions and seasonal demand, and we continuously strive to ensure that our guests receive commensurate value through quality facilities and attentive service. Your feedback is both valued and instrumental as we assess areas for further enhancement. We sincerely appreciate your patronage and look forward to welcoming you back for an even more seamless and rewarding stay in the future. Best Regards, Ms. Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Guest Siang, Greetings from Sunway Hotel Big Box! Thank you for taking the time to share your recent feedback. We are delighted to note that you enjoyed our strategic location within Sunway Big Box and that the comfort of your stay, … Show more

Dear Ms. Siti Mariam, Greetings from Sunway Hotel Big Box! Thank you for taking the time to share your recent experience with us. We are pleased to hear that you found our location ideal for a relaxing and restorative stay, away from the bustle of Johor Bahru city life. Your kind words describing us as a wonderful place to “rewind and recharge” are truly appreciated. Many of our guests value the serene atmosphere of our integrated development, which offers the rare balance of nature, convenience, and comfort, a setting that allows one to truly disconnect and unwind. We are glad that this aspect resonated with you. We also sincerely value your thoughtful suggestion regarding the addition of health, wellness, and beauty facilities within the premises. While such services are not currently available within the hotel itself due to spatial limitations and differing operational management within the surrounding retail precinct, your feedback is both valid and helpful. It has been noted for future consideration as part of our ongoing efforts to enhance the overall guest experience. Thank you once again for your patronage. We look forward to welcoming you back for another comfortable and rejuvenating stay in the near future. Best Regards, Ms. Vivienne Cheah Guest Relation Executive Sunway Hotel Big Box

Dear Ms. Siti Mariam, Greetings from Sunway Hotel Big Box! Thank you for taking the time to share your recent experience with us. We are pleased to hear that you found our location ideal for a relaxing and restorative stay, away from the … Show more