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Reviews of Straits Garden Suites by The Homestay Helper

349A1-18-09, Jalan Jelutong, 11600 George Town, Malaysia

#73 of 329 Holiday rentals in George Town

Guests' Choice

Review score

Based on 227 apartment reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.4

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.9

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 4 September 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    No comments

    Better place

    Stayed in August 2025

  • Reviewed: 3 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The place was very clean, and had all facilities needed. Will stay again.

    Stayed in September 2025

  • Reviewed: 28 August 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Superior Apartment
    • Stayed 2 nights

    Car Parking is in 7th floor.

    The location is great because it's in the middle of Island (for me) and there is a lot of grocery and eatery downstairs.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect from check-in to check-out. The place was 15-20 minutes away from the George Town ferry station with Grab. The hosts sent all the necessary information about house rules, places to visit, and more in advance to make your life easier. The apartment has everything you need and more! There are also recreation options like a swimming pool, a gym, free streaming platforms, and a PS. We were so satisfied with the facility and communication with the hosts that we'll definitely stay here again. Highly recommend!

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Apartment with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    The parking. - Need to make numerous turns to reach the designated floor... Air-conditioner - One of the Air-con water is leaking and cause the floor wet which is very irritating.

    The service is great! - Before our stay, they sent us all the details about the check-in details and reminder being sent before the day. Feel welcoming. - It was late at night, and we informed the staff on the faulty kettle, we received a brand new kettle the next day morning.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    8.0
    Will return when back in Penang
    • Leisure trip
    • Family with young children
    • Apartment with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Nothing as usual

    Stayed already a few times at this place.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Highly recommend if you are happy to walk or get a Grab.
    • Leisure trip
    • Couple
    • Apartment with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    You will need to use Grabs to get to tourist attractions.

    Amazing views, great pool in a compact apartment which is perfect for 2 persons. Great instructions on getting there and into the apartment which has everything you need. Small eating area (hawker) close by - would highly recommend- as well as Friday night market and even a dim sum place. In our 3 week Malaysia holiday this was one of the best places we stayed - it’s quiet!

    Stayed in August 2025

  • Reviewed: 10 August 2025

    10
    A family indeed
    • Leisure trip
    • Couple
    • Apartment with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The homestay helper is extremely helper, friendly and excellent listeners to comments and humble. I Will never forget when I forgot my wallet in the room and went to the aeroport, they have noticed and sent a message via WhatsApp. Every thing was there. they are Great indeed and they are a true family in need. Thank you from the depth of my heart. I will return insha Allah.

    Stayed in August 2025

  • Reviewed: 24 July 2025

    9.0
    Good Homestay in Penang
    • Leisure trip
    • Family with young children
    • Superior Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Second bedroom is quite small

    The host is so nice. Safe and clean. Service is good. The facilities are well equipped.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    9.0
    Good cheap stay.
    • Leisure trip
    • Couple
    • Apartment with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    It's a bit far from Georgetown but the Grab rides were cheap. 23rd floor was a bit of a challenge for those with vertigo.

    Clean. Washing machine. Cooking facilities. Water filter. air conditioning. Good security.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Okwy

    Okey

    Stayed in July 2025

  • Reviewed: 8 June 2025

    10
    Very good
    • Leisure trip
    • Group
    • Standard Apartment
    • Stayed 1 night
    • Submitted via mobile

    The way to your designated parking is terrible.

    Everything is good

    Stayed in June 2025

  • Reviewed: 13 May 2025

    9.0
    nice and great place, but a bit far from Georgetown
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 3 nights

    The location is somehow far away from the town. If you don't mind the travel to and from old town, then I recommend this accommodation - you won't find a similar one with all the amenities that an apartment has in Georgetown.

    Check-in instructions were clear and can always reach out to them anytime via WhatsApp. They managed to check us in earlier too. Location is a bit out of the way from Georgetown proper, but there is a bus stop across the petrol station that takes you to the main town for about 30mins. Very accessible via Grab as well but due to its location, might need to wait for 5-10mins for it to arrive. There's also Friday night market (which is bigger than that of Georgetown) along the road across the apartment. House was neat and tidy and has everything we need. They have washing machine with dryer as well, which is handy so we don't need to spend for laundry services anymore and can just do it ourselves. They've provided laundry powder too!

    Stayed in April 2025

  • Reviewed: 11 May 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Very comfortable and very very clean

    Stayed in February 2025

  • Reviewed: 21 April 2025

    8.0
    Overall it was enjoyable.
    • Leisure trip
    • Solo traveller
    • Apartment with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Too bad I couldn’t use the dryer. For location wise, it is quite far to my destination, but it was solved by Grab. Unfortunately took a quite some time to order (maybe due to long weekend, traffic jam).

    The apartment is clean, neat, and nicely decorated. It comes with complete facilities, which made my stay very convenient. Everything was well-maintained and comfortable. It was a great experience.

    Stayed in April 2025

  • Reviewed: 13 April 2025

    10
    Need improvement on toilet seat
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Toilet seat need To be improve..

    This time stay was also okay..

    Stayed in April 2025

  • Reviewed: 24 March 2025

    10
    Great stay, good location.
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 14 nights

    It was a great stay, eerything we needed was there. We enjoyed our weeks very much.

    Stayed in March 2025

  • Reviewed: 10 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The location was slightly out of the way

    Cosy place

    Stayed in December 2024

  • Reviewed: 25 January 2025

    9.0
    It was great and I would repeat staying at the Property whenever I visit Penang again in the future.
    • Leisure trip
    • Couple
    • Apartment with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    The ramp access to the upper level parking bays is a bit narrow, hence if driving big cars, it is challenging to manoeuvre the ramp. However, the staff did inform in their guide note about this matter prior to check-in, and advised to park at the Ground level or street parking if driving big cars / MPVs.

    The staff were very helpful in guiding on the introduction and check-in process into the property.

    Stayed in January 2025

  • Reviewed: 19 January 2025

    10
    Exceptional
    • People with friends
    • Standard Apartment
    • Stayed 2 nights
    • Submitted via mobile

    I like the fertility that provided in the house.. give me check in early thats really helps me. Our family really enjoy it

    Stayed in January 2025

  • Reviewed: 13 January 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Very nice Appartment, stayed 6 nights. Communication with Hosts excellent.

    Stayed in January 2025

  • Reviewed: 2 January 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    View from the window just brthtaking. Pool on random floor but clean and spend specious. Nice sushi place downstairs Washing machine with a perfect dryer

    Stayed in December 2024

  • Reviewed: 27 December 2024

    10
    Pleasant stay
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 6 nights
    • Submitted via mobile

    Pleasant atmosphere and nice Swimmingpool with nice view from above

    Stayed in December 2024

  • Reviewed: 23 December 2024

    8.0
    A bit tired and tatty
    • Leisure trip
    • Family with young children
    • Apartment with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    Apartment is (as previous reviews) very compact. Only provide 2 spoons (for 3 people staying), no teaspoons and dryer on washing machine doesn't work. Bathroom a bit mouldy, lino floor in lounge ripped and tatty.

    Pool, gym, security, kitchenette

    Stayed in December 2024

Showing 1 – 25

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