Reviews of Sheraton Imperial Kuala Lumpur Hotel 5 stars

rooms were nice and clean, hotel overall was ok although seems outdated in areas such as the swimming pool and restaurants, buffet breakfast, well is buffet food so cold food expected and quality of products not the best. Although there was good variety however i believe my other experiences in 5 star hotels have spoiled me in regards to quality of food and standard of facilities..

I tried booking something special for my anniversary but it fell on deaf ears apart from the duty manager who was super helpful trying to arrange something for us last minute as sales and reservations were uncontactable and did not repsond to any of my emailsi had sent days prior to my arrrival - so the last minute set up was poor and disjointed as we arrived back to the room with a few petals on the bed then 30 minutes later someone turned up with a tiny cake... anyway is what it is. I wanted to pay for champagne and a nice set up so it was a huge disappointment to not get the opportunity to do it properly so obv my wifey was not impressed with me - also upon check in i was charged twice on my debit card and am still now waiting for the money to be returned. No idea why this mistake was made but i was told money would be back within 3 hours of which this is not true so i recommend some additional staff training for such things..

Breakfast

Breakfast

Very interesting hotel. All hotels stuff was cooperative.

Nice hotel , good location.

nil

Location, value for money, courteous staff, good breakfast spread to cater to everyone’s needs.

A bit outdated but functional unit. Pillows were very soft. Probably a mix of textures would help

Confortable and clean rooms Location is next to a train station and in front of a mall everything close by Variety in the breakfast buffet

Nothing

Very spacious room, comfortable. The separate walk-in closet is definitely a plus. Plenty of closet and drawer spaces in the room, plenty of counter surfaces too. The location is also very good. The Medan Tuanku Monorail Station is literally at its doorstep, makes it easy to travel anywhere. Plenty of good restaurants and cafes in the vicinity. Very friendly and helpful staff.

The hotel is not new, the toilet in the room is a bit outdated but clean and functional. But it's not the deal breaker for me, I would definitely stay here again.

Good locagion, great breakfast, everything was perfect. The lounge is the best!

Nice

The bellboys, security staff, and restaurant staff were excellent and showed great professionalism

Unfortunately, my experience at this hotel was extremely disappointing. When I arrived at 2:00 PM, I was told that check-in would only be available at 3:00 PM, so I went with my family to the nearby mall. When we returned at 3:30 PM, the reception staff informed us that the rooms were still not ready because another guest had not checked out yet. They explained that the guest had paid for late check-out, and therefore it was his right to stay longer. I told them that this was not my concern since I had booked two rooms and expected them to be ready on time, but they insisted that I wait. After waiting for a long time and even considering leaving the hotel, they eventually offered me two rooms on a higher floor, but they were not connected. I had no choice but to accept. The reception staff’s attitude was arrogant and unhelpful, which left a very negative impression. As for cleanliness, throughout my five-day stay the bed sheets were never changed. Housekeeping only arranged the bed and replaced the towels. Honestly, out of the 44 countries I have visited, this was by far the worst hotel experience I have ever had.