nil

Nice hotel , good location.

Stayed in August 2025

A bit outdated but functional unit. Pillows were very soft. Probably a mix of textures would help

Location, value for money, courteous staff, good breakfast spread to cater to everyone’s needs.

Stayed in August 2025

Location 😊

Stayed in August 2025

None

Reputed and it lived it up to its standards.

Stayed in July 2025

The breakfast

Spacious, very good and fast response from the staff especially in room service.

Stayed in July 2025

Pool is small and water temperature is not managed well

Cleanliness

Stayed in August 2025

One of the staff, guess it was the manager of front desk (tall, oval shaped face, less hair) was rude and unhelpful. But the rest of the staff was super good and very helpful specially the lady at the front desk and the attendant at the front gate.

The hotel property, location and facilities were good.

Stayed in July 2025

Club lounge was slightly disappointing. Not an experience I would pay extra for. Food could have been better in quality (most food were served cold and refilling was slow). Staff made some passive aggressive remarks to the guests and rushed to clear off the area by 7.50pm. Staff at the level 1 restaurant were so much better - professional and friendly. We opted for the restaurant for both day’s breakfast instead of the lounge in the end, even though paid extra for the lounge.

The room was spacious and clean. Staff were friendly (particularly the ones from the restaurant for the breakfast), breakfast food was great.

Stayed in July 2025

This was my second stay at Sheraton Imperial Kuala Lumpur — this time with my family, and we booked two rooms. Overall, the experience was once again excellent. The hotel is located right in the heart of the city center, which makes it ideal for both tourists and business travelers. The facilities, cleanliness, room comfort, and overall service are truly commendable. However, I faced an issue at the reception during both of my stays. This time, despite booking two rooms, the staff assigned us rooms on different floors, which created inconvenience for the family. It was sorted out later after almost 2nd day. Similar reception-related confusion happened during my first stay as well. That said, the rest of the stay was perfect, and I still highly recommend the hotel for its affordable pricing, comfortable environment, and overall service quality. I do hope that the reception/front desk team improves their coordination, as this would make the guest experience flawless. I would certainly continue choosing this hotel for my future visits to Kuala Lumpur — it’s one of the best in its class.

Stayed in July 2025

Lack of toilet rolls and towels

Staff were helpful and very considerate

Stayed in July 2025

I want to stay longer but the cost is not the same!! Why!!

Your staff members are all very friendly and helpful

Stayed in July 2025

i am trying to find some negative points , but could not.

every thing

Stayed in June 2025

Swimming pool Breakfast & Lunch

Location Clean

Stayed in July 2025

The TV entertainment is outdated. They should replace the TVs with smart screens and have access to apps such as YouTube and Netflix

- The receptionists were very friendly especially Ms. Mimi. - Also the location is great.

Stayed in July 2025

The bathrobes sizes were too small. Maybe consider the larger bodied guests

Staff were all very friendly especially Vino in the bar.

Stayed in June 2025

What we like: 1- Room size is perfect 2- Breakfast is great 3- Staffs are super friendly 4- Facilities and gym are amazing 5- Spa and wellness amazing

Stayed in June 2025

The noise in the steam room. Allowing completely nude individuals into the Whirlpool......it can be offensive. At least a pair of swimming trunks rule should be implemented.

The breakfast is top notch. The staff are amongst the most respectful and helpful. Was happy that finally the Whirlpool and the Cold pool and the steam room were working quite satisfactorily.

Stayed in June 2025

The facilities are too old, especially the shower and/bath equipments

the location is good

Stayed in June 2025

The location is only acceptable, with no amenities around . The service level at the CLUB LOUNGE needs improvements.

Clean and Spacious. The service at the coffee house was exceptional. Staff have very good attitude

Stayed in June 2025

Good

Good

Stayed in June 2025

The location is not that good , for me malls are most important things and it’s not close to any of the big 3 (KLCC,Pavilion,The garden)

Everything good big and clean

Stayed in June 2025

The room was clean, but not spotless. It didn’t bother me, but my wife notices the hairs on the bathtub.

Such good value for money. Very comfortable, great room facilities and friendly staff.

Stayed in March 2025

Food options. But there was a mall opposite to the hotel and other foood options close to it.

Room. The bed and pillows were exceptional.

Stayed in June 2025

Fridge was drawer kind of design. Not cold, inconvenient. Something sharp nicked my finger. Some aspects of maintenance could be improved eg. bathroom door handle just came off.

Reception, guest services v good. Lifts were fast, waiting minimal.

Stayed in June 2025