Reviews of Sama Sama Hotel KLIA 5 stars
Jalan CTA 4B KLIA, , 64000 Sepang, Malaysia
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewExcellent location , good breakfasts. I was given an extra 3 hours to check out which I needed for a late flight
There was no designated stop for the shuttle in the airport and I couldn’t find a shuttle to take me to the hotel
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewSafe, comfortable, clean hotel rooms. Free, fun, speedy buggy service ride from airport to hotel and vice versa. Nice buffet with typical Malay dishes and incredible local fruits.
Staff were nice but customer service was quite slow.
Dear Helena, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the safe, comfortable, and clean environment of our rooms, as well as the fun buggy ride service and our local buffet selection — especially the Malay dishes and fresh tropical fruits! We also appreciate your kind words about our team. That said, we sincerely apologize for the delay you experienced with our customer service. Please rest assured that we take this seriously, and your feedback will help us improve our responsiveness moving forward. We hope to welcome you back again soon for an even smoother and more enjoyable stay. Sincerely, PA
Dear Helena, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the safe, comfortable, and clean environment of our rooms, as well as the fun buggy ride service and our local buffet se… Show more
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewI have stayed at the Sama Sama on quite a few occasions and pleased to say that it remains at a constant high level of service and comfort.
Dear Linda, thank you so much for your continued support and for sharing such kind words about your experiences with us. We’re truly honored to be your preferred choice, and it means a great deal to know that our consistency in service and comfort continues to meet your expectations. Your loyalty is greatly appreciated, and we will do our utmost to maintain — and exceed — that standard every time you stay with us. We look forward to welcoming you back to Sama-Sama Hotel KLIA again soon! Sincerely, PA
Dear Linda, thank you so much for your continued support and for sharing such kind words about your experiences with us. We’re truly honored to be your preferred choice, and it means a great deal to know that our consistency in service and… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewIdeal luxury stop over when you have limited time in KL and a flight the next day. It felt like a real treat in adddition to being simply convenient.
Nothing
Dear Karim, thank you for your kind words and for choosing Sama-Sama Hotel KLIA as your stopover destination. We're delighted to know that your stay felt like a real treat and that you found it both luxurious and convenient — especially when time in KL is limited. It’s always our goal to provide a seamless and relaxing experience, and your feedback assures us we’re on the right track. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay whenever your travels bring you through Kuala Lumpur. Sincerely, PA
Dear Karim, thank you for your kind words and for choosing Sama-Sama Hotel KLIA as your stopover destination. We're delighted to know that your stay felt like a real treat and that you found it both luxurious and convenient — especiall… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewUpgraded to Premier and received free entry to cocktail hour and breakfast.
Dear William, thank you for taking the time to share your feedback with us. We’re so pleased to hear that you had an enjoyable and comfortable stay, and that your upgraded experience to our Premier room, along with access to cocktail hour and breakfast, added to your satisfaction. It's always our pleasure to go the extra mile to ensure our guests feel welcomed and well taken care of — even during a short stopover. We look forward to welcoming you back to Sama-Sama Hotel KLIA for another relaxing stay in the near future. Sincerely, PA
Dear William, thank you for taking the time to share your feedback with us. We’re so pleased to hear that you had an enjoyable and comfortable stay, and that your upgraded experience to our Premier room, along with access to cocktail hour … Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewWe booked this hotel due to the proximity to the airport because we had an early morning flight to another destination. The hotel is literally two steps from the airport, which makes it very convenient given that they provide shuttle service but you can also walk through a tunnel for 5 minutes. The room was spacious and clean, we did not have breakfast. The pool was under renovation and although we new it before we arrived it was a bit of a disappointment especially given the price per night, which was much higher compared to other more modern 5 star hotels in the city center.
A bit overpriced.
Dear Jelena, thank you for sharing your experience with us and for choosing Sama-Sama Hotel KLIA for your layover. We're glad to hear that you appreciated the convenience of our location, the ease of access from the airport, and the comfort and cleanliness of your room. We aim to provide a smooth and restful stay, especially for travelers with tight schedules, and it’s great to know we were able to meet those needs. We also understand your concerns regarding the pool renovation and room pricing. While we did our best to communicate the temporary closure in advance, we completely understand the disappointment — especially when certain amenities are unavailable. As for the pricing, it reflects the unique convenience and services we offer for airport transit passengers, though we appreciate your feedback and will continue evaluating how we can provide even greater value. We hope to have the opportunity to welcome you again under better circumstances — perhaps once our newly refreshed pool is ready to enjoy. Sincerely, PA
Dear Jelena, thank you for sharing your experience with us and for choosing Sama-Sama Hotel KLIA for your layover. We're glad to hear that you appreciated the convenience of our location, the ease of access from the airport, and the co… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewComfy bed
Airconditioning did not work well too hot in the room and pillows very flat uncomfortable
Dear Stephen, thank you for your recent stay with us and for taking the time to share your feedback. We’re glad to hear you found the bed comfortable, but we're truly sorry to learn that the air conditioning and pillows did not meet your expectations. Guest comfort is very important to us, and we sincerely apologize for any inconvenience caused during your stay. Please rest assured that your comments have been shared with our maintenance and housekeeping teams for immediate review and improvement. Should you choose to stay with us again, we’d be more than happy to ensure a room with ideal temperature control and provide alternative pillow options for your comfort. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, PA
Dear Stephen, thank you for your recent stay with us and for taking the time to share your feedback. We’re glad to hear you found the bed comfortable, but we're truly sorry to learn that the air conditioning and pillows did not meet yo… Show more
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewalways love the familiar and comfortable feeling about this hotel. Rooms are great with very comfortable beds. Like the bottled water but wondered if you have considered installing filtered water dispensers instead?
the pool was closed
Dear Julie, thank you for your continued support and kind words! We're truly glad to hear that you always feel comfortable and at home with us, and that you enjoy our rooms and bedding. We also appreciate your thoughtful suggestion regarding filtered water dispensers. Sustainability is important to us, and we are actively exploring environmentally friendly options like this to enhance our guest experience while reducing plastic use. We apologize for the inconvenience caused by the pool closure during your stay and thank you for your understanding. We look forward to welcoming you back again soon — hopefully with all facilities fully available! Sincerely, PA
Dear Julie, thank you for your continued support and kind words! We're truly glad to hear that you always feel comfortable and at home with us, and that you enjoy our rooms and bedding. We also appreciate your thoughtful suggestion reg… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewOn arrival we were upgraded to Premier Level 9 - access to an amazing room ,home system facilities (lights ,blinds,etc) , wonderful mod cons & ambience ,& also access to the Premer Lounge with complimentary cocktail,wine & the most delicious dinner ( crab with mango & guacamole was OMG )Staff, service & the beautiful ambience was so wonderful at the end of many days of travelling This high level of excellence was repeated again at breakfast the next morning Transport to & from the airport is by golf cart with friendly helpful staff A truly magical stay , could happily have stayed longer , but had a flight connection booked
One minor fault - the grout in some wall tile sections is missing & needs fixing ( this doesn't affect the high level of cleanliness)
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe lounge has re-opened (after Covid) and has excellent food and drink.
all good
Dear Pixel42, thank you for your review and for choosing Sama-Sama Hotel KL International Airport for your overnight stop. We’re glad to hear you enjoyed the food and drinks at our newly re-opened lounge — it's great to have it back in full swing! We're also happy to know everything was to your satisfaction. We look forward to welcoming you again on your next transit through KLIA. Sincerely, PA
Dear Pixel42, thank you for your review and for choosing Sama-Sama Hotel KL International Airport for your overnight stop. We’re glad to hear you enjoyed the food and drinks at our newly re-opened lounge — it's great to have it back in… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe room was excellent and we got upgraded. The breakfast was amazing and the free cocktails were a hit
Nothing
Dear Mary-Joe, thank you for your kind review! We’re thrilled to hear you had an amazing stay with us — from the room upgrade to the breakfast and complimentary cocktails. It’s always our goal to make each guest feel welcomed and well taken care of. We truly appreciate your feedback and look forward to welcoming you back for another great experience soon. Sincerely, PA
Dear Mary-Joe, thank you for your kind review! We’re thrilled to hear you had an amazing stay with us — from the room upgrade to the breakfast and complimentary cocktails. It’s always our goal to make each guest feel welcomed and well take… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewCustomer service is bad
Customer service is bad
Dear San Fu, thank you for sharing your feedback. We’re truly sorry to hear that your experience with our customer service did not meet your expectations. Please know that we take your concerns very seriously and would like to understand more about what happened so we can address it and improve. If you’re willing, kindly reach out to us directly so we can make this right. We hope to have the opportunity to restore your faith in our service in the future. Sincerely, PA
Dear San Fu, thank you for sharing your feedback. We’re truly sorry to hear that your experience with our customer service did not meet your expectations. Please know that we take your concerns very seriously and would like to understand m… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation was good as was the buggy transfer. The bed was comfy and staff accommodating.
The smell of smoke in the room was very unpleasant and made it hard to get to sleep. General cleanliness of the room was poor. Tissue left in bin, loose hairs around the bathroom, makes you look closer at everything and realise that it generally a bit dirty. The light controls for the room are also very annoying and not user friendly.
Dear Valued Guest, thank you for taking the time to share your feedback. While we’re glad to know you appreciated our location, buggy transfer, comfortable bed, and the service from our team, we’re truly sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for the unpleasant smell of smoke, the cleanliness concerns, and the inconvenience caused by the room’s light controls. What you described does not reflect the standards we strive to maintain, and your comments have been shared with our housekeeping and engineering teams for immediate review and improvement. We truly value your feedback as it helps us identify areas where we must do better. We hope to have the opportunity to welcome you back in the future and provide a stay that meets the high standards you rightfully expect. Sincerely, PA
Dear Valued Guest, thank you for taking the time to share your feedback. While we’re glad to know you appreciated our location, buggy transfer, comfortable bed, and the service from our team, we’re truly sorry to hear about the issues you … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewFacilities . Location with airport
Air plane noice.
Dear Hein, thank you for your feedback and for staying at Sama-Sama Hotel KL International Airport. We’re pleased to hear you appreciated our facilities and convenient location next to the airport. We do understand that aircraft noise can be a concern for some guests, and we’re continually exploring ways to minimize its impact for a more restful experience. We hope to welcome you back for another comfortable stay in the future. Sincerely, PA
Dear Hein, thank you for your feedback and for staying at Sama-Sama Hotel KL International Airport. We’re pleased to hear you appreciated our facilities and convenient location next to the airport. We do understand that aircraft noise can … Show more