Gym facilities was unfortunately pretty run down. Ventilation could be better.

Room and bed was clean and comfortable. Breakfast was good.

Stayed in August 2025

Club room very limited food provided and the hot food was cold. Could not pour own wine or beer so was not free flowing. On one visit the attendant was not permitted to pour alcohol which meant she had to ring down to room service to come and pour. We assume this was due to her religious beliefs which we understand, but we feel it places her in an embarrassing situation. Swimming pool is uninviting and one access point was blocked off.

Room was clean, spacious and room lighting was exceptional.

Stayed in August 2025

The room and bathroom had moulds.

Location.

Stayed in August 2025

My booking said early check-in and late check out. But we were charged.

Central location. Clean.

Stayed in July 2025

I requested connecting rooms or close to one another when booking through booking.com. When we checked in on the 12/7 (after 2pm), front desk staff initially allocated 2 rooms on two different floors (think she did not even refer to our request in the first place!). I told her about our request, she said that day was fully booked (perhaps she hoped we just let it be). I asked her to refer to our request again, then she finally gave us two rooms on the same floor. This staff is basically very impatient and reacted without a proper customer service. Your staff should go through a proper customer service training.

good location.

Stayed in July 2025

On 2nd day they only gave us 1 towel. Just 2 teabags in room. Cost of laundry was excessive.

Location, luxurious, movies, breakfast was gr8, 14th floor high enough not to be disturbed by scooter noise

Stayed in July 2025

AC took a while to get to temperature

In the older wing of the hotel but it has been redecorated since we last stayed there pre-pandemic. Quite spacious and view to the river. All the essentials provided. Friendly and helpful staff. Check-in and check-out were speedy. Location is very central and close to all city centre sights, bars and restaurants. The Sarawak Laksa and Kolo Mee for breakfast were actually really tasty.

Stayed in June 2025

Front office staff were a little too busy.

Excellent location: on the Waterfront, a short walk to several places of interest, eateries. Comfort: room on the executive floor was clean and comfortable. They had choice of soft and hard pillows, good toiletries and great views of the river. Breakfast: good selection of food and friendly staff.

Stayed in July 2025

The wifi was patchy in the room and the shower did not have a curtain so water could splash out slightly.

The hotel was recently refurbished and the rooms were therefore filled with new furniture and decor. I stayed here 3 years ago and felt it was very dated but this time round, I was very impressed with how fresh and new the rooms were. It came with a huge TV but the best part was the bed and pillows, which were extremely comfortable. I slept execellently.

Stayed in July 2025

Bathroom and parts of the room were a bit grubby /dated.

Location, comfy bed and pillow, warm shower

Stayed in July 2025

Decor a little bif tired. Especially the bathroom. Needs renovating at some point. Hotel would benefit fro m a nicer lounge.

Nice rooms. Friendly staff. Good breakfast.

Stayed in July 2025

Can’t benefit most from the shopping complex next to it

Comfort bed and good shower water flow.

Stayed in June 2025

N/A

Clean and comfortable

Stayed in June 2025

Nil

Spacious room and clean

Stayed in June 2025

First night, when we pulled open the blankets, noted multiple brown stains on the bed sheets. Hence had to get service staff to change the bed sheet. On subsequent days after the staff made the room, noticed that 1 or both bath towels would be missing. Had to call them to supply the towels, and they would take 20min to come. Perhaps they were short staffed. That being said, they were polite throughout.

Rooms were clean and spacious.

Stayed in June 2025

Breakfast. As a non-meat eater the options were severely limited.

The room was very comfortable with ample cupboard and drawer space. My room, on the 11th floor, had a view of the river, albeit viewed between other buildings. The hotel is ideally located to access Chinatown, the riverfront and with a bit more effort the Borneo Cultural Museum and Fort Margherita.

Stayed in May 2025

Room service ended bit early, do not top up water, room long way from reception no visible lift

Modern clean well located great breakfast

Stayed in April 2025

after each room cleaning, some of the items was not replace back for example bath robe and small towel for the bathroom floor use. rented for 2 room, 1 room got face towel and the other room didnt have the towel at all during out stay. Parking in front of the hotel were priorities for customers who attending an event hence need to park at the mall parking, short distance walk back to hotel and check out time need to drive at main road and enter back the hotel lobby to pickup luggage.

was able to check in early as per advertised. breakfast buffet so delicious and many choices. friendly hotel staff. clean room and spacious. have a lot of free movie of option as well.

Stayed in May 2025

The internet was not very good and frequently disconnected. And, there were not many choices for breakfast.

The room was cozy and the location is in the middle of the city. It was indeed accessible and just in a walking distance.

Stayed in May 2025

Supporting facilities, gym, heath center, pool, room (ants were seen)

Location, staff's level of service, flexibility to fulfil request of guest.

Stayed in May 2025

The only downside was receiving a robe with a visible stain, which was a bit disappointing given the overall high standards of the hotel. However, everything else more than made up for it.

I had the pleasure of staying at this beautifully designed, princess-like hotel during a work trip—and it was an absolute gem. From the elegant interior that makes you feel like royalty, to the warm and welcoming staff who went out of their way to make my stay comfortable, everything was spot on. The breakfast was a delight—plenty of variety, fresh options, and beautifully presented. The location is another big plus: right in the heart of the city, making it easy to get around for meetings and explore a little in between. Highly recommend this hotel for both business and leisure. It strikes the perfect balance between charm, convenience, and comfort.

Stayed in April 2025

No decent cafe at lobby

Good location facing river waterfront. Close walk distance to Chinatown shops, Parkson mall and good selections of eating places

Stayed in March 2025

nothing

Location, size of room & bed, cleanliness

Stayed in February 2025

Decorating old fashioned. Not our taste. Only one bath towel daily for two people. Toiletries only supplied for one person. Breakfast not to a European taste. Executive benefits definitely not worth the extra cost.

Location

Stayed in March 2025