Reviews of Hotel O Smc I-city 2 stars
J-53-5, BLOCK L , PERSIARAN MULTIMEDIA SEKSYEN 7 ICITY, 40000 SHAH ALAM SELANGOR, i-City, 40000 Shah Alam, Malaysia
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewthere is only good is the location. but other than that everything worst
The unit is so dirty even can see cockroach & not helpful staff
"Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found our location convenient. However, we deeply apologize for the cleanliness issues you experienced during your stay, as well as the lack of helpfulness from our staff. This is certainly not the standard we strive to provide, and we will take immediate action to address these concerns with both our housekeeping and customer service teams. Your comments are important to us, and we appreciate you bringing them to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Best regards, The Hotel O Smc I-city Team"
"Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found our location convenient. However, we deeply apologize for the cleanliness issues you experienced during your stay, as well as the lack of helpfulness… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewParking discount
Totally not worth the money. The room was smelly, dirty, and full of cockroaches. They kept crawling in from outside through the door gap ,we had to use a towel just to try and block them. It felt like no one bothered to clean the room properly. Staying here was more like surviving, not relaxing. Never again.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewNo breakfast. Location convenient
I did not expect that my single room had no bed but only a mattress on the floor. Also not even a complimentary tea or coffee sachet. Also there was a musky smell. Not friendly receptionist. Totally no smile and no greeting.
Dear, Kim! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Kefli!
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified review-The smell was very bad -three times changed room due to lamp not working, bug everywhere -the corridor is not clean and creepy
Dear, Muhamad! Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Khalish!
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified review- great location, next to mysport and many more attractions - value for money, got myr ninety five for 1 night - facilities as in descriptions - got discount and somehow free of charge parking.. need to use ticket parking and not touchngo
- not so many choices of restaurants nearby - no designated or free parking, got discount for parking but somehow i got free of charge
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewPassable and good location. Ada lift, sebaris dengan kedai serbaneka KK 24 jam, Sport Stars & walking distance to I-city theme park.
No kettle, water heater in the bathroom not functioned , no slippers in the bathroom, hanger not provided to hang clothes.
Hi, Mish ! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
Reviewed: 10 March 2025 · Stayed in February 2025
Verified reviewReviewed: 9 March 2025 · Stayed in December 2024
Verified reviewReviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in February 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewStrategic locations
Dear, Amirul! Thank you for your positive comments. We really love hearing from you. Happy to hear that you have enjoyed our services. Thanks for being with us. Waiting to host you soon. Regards, Khalish.
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewNothing
Service not as advertised
Dear, Irwan! Sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. Regards, Kartika!
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewLocations strategic &convinience
Dear, Amirul! Thanks for your valuable time to write a review. We will strive to ensure your next stay with us is more comfortable and relaxing. Looking forward to welcoming you soon. Regards, Kuntum!
Reviewed: 17 February 2025 · Stayed in February 2025
Verified review