219, Jalan Sultan Zainal Abidin, 20000 Kuala Terengganu, Malaysia
#37 of 64 hotels in Kuala Terengganu
Guests' ChoiceBased on 153 hotel reviews
7.2Cleanliness
7.6
Comfort
7.9
Location
8.6
Facilities
7.2
Staff
7.9
Value for money
7.4
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 August 2025
Amna
MalaysiaStaff very helpfull
Good place
Stayed in June 2025
Reviewed: 14 July 2025
Norsyahirah
Malaysiagood facilities good location and big room
Stayed in July 2025
Reviewed: 20 May 2025
Mohd
MalaysiaNear town centre. Ample food stalls near the hotel. Parking is easy
Stayed in May 2025
Reviewed: 15 May 2025
Nik
MalaysiaSome facilities should have been repaired/replaced: * The room key is almost broken. Difficult to open/use. * The bathroom door is also almost broken. Leaking when showering. * Room didn't have windows. Suffocating.
Location
Stayed in May 2025
Reviewed: 3 April 2025
Rohanie
MalaysiaGood stay with good facilities. Location in town and got many choice restaurant nearby.
Stayed in April 2025
Reviewed: 30 January 2025
Muhamad
MalaysiaThis time im stay here room a bit unclean.. Floor dusty.. Got many small antz on table.. Shower had to hold coz the holder broken.. Sinki a bit dirty..
Everything near.. shop restaurant .. easy to parking coz hotel provide free parking..
Stayed in January 2025
Reviewed: 2 October 2024
Norfila
Malaysia1. Just a little advice to the front liner/reception. Please put a smile to welcome your guest. Keep good Malaysian hospitality, surely we will come again..😃 👌 2. The room floor dusty. But since you provide slipper, it's fine.
Location wise, easy access and have ample parking behind the hotel. If you park in front of the hotel, make sure you pay the fee timely. Otherwise, the saman officer will give you a love letter as early as 8 am sharp. We arrived at the hotel in the evening at about 6.15pm from Tasik Kenyir. First thing first, we're searching for an express laundry. Luckily, it's just next to the hotel. So convenient. 🌟 🌟 This place is near to the centre of attraction. Near to Pantai Batu Burok, Pasar Payang, and the new shopping complex KT Mall ♥️ Makan place, it's not an issue. There are so many choices walking distance or drive within 1-2 KM only. Our 1st try lunch at Kolok Street food..yummy and affordable 😋 Thank you and regards
Stayed in September 2024
Reviewed: 8 July 2024
Ong
SingaporeTV only got local channels.
For the price paid, the room and facilities were comfortable and ok. The 2 toilets were good and convenience. The location was good as near many eateries and near shopping center. It also has free car park.
Stayed in June 2024
Reviewed: 12 April 2024
Mirul
MalaysiaThe toilet sink hole is very stinky, can smell bad from outside the toilet.the owner should spent the money to touch up the toilet,floor,furniture and all the details. For me first and last.
Location is walking distance to laundry,uncle chua restaurant, kopi buruk, 7e, manhattan fish market and many more.the staff is good.
Stayed in April 2024
Reviewed: 27 April 2023
Kartonara
MalaysiaNothing
Location
Stayed in April 2023
Reviewed: 20 March 2023
Eddeil
Malaysiawhy missing refrigerator? for me, that is so important!!! can improve on that one.
location was good, parking good too. near to a lot of places.
Stayed in February 2023
Reviewed: 23 February 2023
Azrol
MalaysiaBed was not so comfortable however still acceptable and not that bad
Nice hotel and not that expensive for a short stay
Stayed in February 2023
Reviewed: 7 November 2022
Yusri
MalaysiaIf you parking in front if hotel, better watch out for parking enforcement officer. You can be fine
Closed to eateries
Stayed in November 2022
Reviewed: 26 October 2022
Zulfili
MalaysiaNo free coffee 3n1
Family room is so gd
Stayed in October 2022
Reviewed: 9 September 2022
Tan
MalaysiaThe WiFi is not stable
The location is near to many restaurants and grocery. Shop. The staff is friendly and the environment is clean
Stayed in September 2022
Reviewed: 26 May 2025
Bakhtiar
MalaysiaOk
Ok
Stayed in May 2025
Reviewed: 1 May 2025
Abd
MalaysiaSmall refrigerator is not provided.
Stayed in April 2025
Reviewed: 4 April 2025
Ramizi
MalaysiaNo coffee and tea
Stayed in April 2025
Reviewed: 31 October 2024
Ummi
Malaysia1- Rats-infested room. We booked 4 rooms in total, and one was affected. We had some snacks left on the dressing and came back to a messy room with RATS DROPLETS on both beds. We hurriedly contacted the person incharge and it took them 20-30mins to arrive. Upon their arrival, they were kinda expecting that as if that wasnt the first time it happened/ they have been trying to catch the rat(s). They came prepared with the rat traps. All rooms were booked including standby rooms so we had to squeeze 3 person in one room (2 twin beds). 2- In the middle of the chaos to sort out the rat situation, the other room had the key sensor malfunctioned. So funny & shady that this room is next to the rat-infested room. They were locked out of the room and also had to wait for the person in charge to arrive. 3- Price-wise: Not worth it. The hallway was narrow, and the rooms were small. With the price we paid via Booking.com, we were expecting decent accommodations. We paid RM233.64/night. Some of my friends that had been to Oyo Hotel said that this hotel is giving the same vibe as Oyo. 4- In the rat-infested room, the aircond wasn’t functioning well as it was kinda warm compared to the other 3 rooms we booked. It has thermostat directly on the aircond as opposed to remote-controlled aircond on the other rooms.
1- Spacious parking at the back 2- Welcoming receptionist 3- Strategic location
Stayed in September 2024
Reviewed: 30 June 2024
Muhamad
Malaysiaaircond and mineral water
nothing
Stayed in June 2024
Reviewed: 10 June 2024
Hao
MalaysiaBuilding and aircon looks old and not maintain well. Room is adequately sized. The bed and pillow is not comfortable to sleep in.
Good location with ample parking space at the back
Stayed in June 2024
Reviewed: 21 January 2024
Mohd
MalaysiaEverything is complete..every room complete with sajadah,slipper,easy to find parking,etc...
Stayed in January 2024
Reviewed: 28 October 2023
Hazee
MalaysiaSmall window. Wall panels are dark and not pleasant. Aircond not cold enough. Wifi is slow. No fridge in the room.
Good location.
Stayed in October 2023
Reviewed: 23 October 2023
Happy
Malaysiathe shower waters a bit smelly, but this thing is the responsibility of city hall right?!
location is exactly in the city center, near the convenience store, restaurant and self-service laundry. value for money, just beware to park in the back side of the hotel instead the city hall will summon you
Stayed in October 2023
Venice, Italy
Salvador, Brazil
Barranquilla, Colombia
Seoul, South Korea
Koh Tao, Thailand
Garmisch-Partenkirchen, Germany
Beadnell, UK
Nusajaya, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content