Soundproofing. I am a light sleeper and I had a hard time getting good sleep at the property, hence I am not returning as often as I should. I am always heading into Johor Bahru for work, and sometimes AirBnB might be better choices as a some properties have better windows and glass to keep the noise out, but that is rare too.

The mall attached to the hotel makes the stay really convenient, may it be having a pharmacy near by or a coffee shop or an eatery, they are all within easy walking distances from the hotel, which is amazing.

Stayed in August 2025

Proximity to mall Hygiene

Stayed in September 2025

NIL

All time fav.. always stay when at jaybee

Stayed in August 2025

Water temperature adjustment in shower (very difficult to tweak with comfort), water pressure of shower and toilet bowl tap (too low or too high) (15th floor)

Stayed in August 2025

shower system , either too hot water or too cold

clean and spacious rooms . within mall premise give you lots of option to dine

Stayed in August 2025

Nothing.

After shopping alot of things, u get to go up and keep the shopping bags in the hotel and shop somemore. The hotel is clean and very comfortable to stay in. The breakfast was superb too. Kids love the pool we went there both times we are there. My parents loves that just right in front of the hotel lobby, there is a durian place for them to eat at at the end of the night.

Stayed in August 2025

This is minor. The tissue holder in the bathroom is not rolling the tissue well and the trashbins are too small.

The room is spacious and clean. The pool is also nice and the staff overall are very attentive and caring.

Stayed in August 2025

The room pillow is too soft. Saw a guest came to have his breakfast in his sweaty gym attire, which personally is quite unhygienic. Suggest to hotel management not to allow guests in sweaty attire in the restaurant for breakfast, lunch, or dinner.

Friendly staff and great location.

Stayed in August 2025

Nothing, all good.

Everything was good.

Stayed in August 2025

No

Clean and spacious room. Friendly staffs. Shopping mall just below the hotel with indoor playground, kids activities in the mall . Breakfast with many choices and taste not bad.

Stayed in July 2025

Not as I know of

Location and most importantly having excellent service staffs ranging all levels from front desk, housekeeping n dinning employees.

Stayed in August 2025

Na

The location of the hotel xcess to the mall

Stayed in July 2025

No room service and free shuttle service to Lego Land, etc …

The convenience - just next to Paradigm Mall.

Stayed in August 2025

Sent them a message asking where to park my car but didn't get a reply. Parking area in the mall for direct access to the hotel do not have prominent signage. Be prepared to circle the carpark looking for the hotel entrance. Shower water pressure can be better. Note the sofa bed to sleep 3rd persons is not really a sofa bed - it is basically just a sofa and they set up the sofa with additional bedsheet to cover the sofa sitting area for you to sleep in. Not much width space to turn around and if taller you won't fit into the length of the sofa bed.

Spacious, clean room. Good facilities like pool, gym, food and beverages, reception area all located on the same 7th level. Firm comfortable super single size beds. Located within the mall with direct access at the ground floor is very convenient.

Stayed in August 2025

Car park is at L6. Hotel lobby is at L7. Hotel should do entry/exit for guests to be able to park at L7 and then walk straight to the lobby. The lift from L6 carpark to L7 hotel lobby can be crowded especially during check-in / check-out timing.

Next to Paradigm Mall.

Stayed in July 2025

Nil

Breakfast is good and room is spacious

Stayed in July 2025

NIL

My stay at Hyatt Place Hotel was truly enjoyable. The room was spacious, clean, well equipped with everything I needed. The staff were exceptionally courteous and attentive, making us feel welcome from the moment we arrived. I especially appreciate the Anniversary cake given to us during our stay. Overall, a great experience, never fail once.

Stayed in July 2025

That I cannot change my booking to no breakfast for the second night stay because after the first night, we had breakfast and it was not to our palate…. Hotel staff told us to talk to booking.com while booking.com told us to talk to the hotel.

That is it clean and connected to the mall. Staff are friendly.

Stayed in July 2025

Nothing.. Probably the price tag of stay and breakfast.

Our usual stay here... This time we did check in at level 1 and gotten a room before 1pm!! So happy we could rest earlier than expected.

Stayed in July 2025

water pressure is weak.

the convenient location,clealiness,comfortable bed and spacious room.

Stayed in May 2025

Unfortunately, the lobby restroom was poorly maintained during my visit. It was very smelly, lacked toilet paper, and the floor was soaking wet.

Stayed in June 2025

The sofa bed provided was actually just a sofa with bedsheet, not a comfortable sofa bed

Stayed in June 2025

Nothing

Location

Stayed in April 2025

Limited lift, and we need to take a longer time to go up and down, especially checking out.The morning breakfast buffet with limited choices, which my kids didn't really enjoy it.

The hotel was clean and the location was good.it links to a shopping mall.

Stayed in July 2025