No. 12 Jalan Ngee Heng, 80000 Johor Bahru, Malaysia
#1 of 166 hotels in Johor Bahru
Guests' ChoiceBased on 2648 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
8.7
Facilities
8.8
Staff
9.2
Value for money
8.5
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 8, 2024
Grahame
United KingdomI had a lot of laundry done and they stapled tags into them that I struggled to remove or found one piercing me later in the day!
Good sized room and bath, a few English speaking TV channels, the buffet in the restaurants, ease of getting taxis...
Stayed in May 2024
Reviewed: June 8, 2024
Sylvia
AustraliaNil
Friendly staff, good breakfast
Stayed in June 2024
Reviewed: June 5, 2024
Zaida
MalaysiaThe noise from neighbours next door with small kids woke me up in the morning. The mattress has poor support and has soft spring. My preference to have firm and good support mattresses.
The cleanliness was at the top notch. The staffs were helpful and accommodating my needs. Great location.
Stayed in June 2024
Reviewed: June 5, 2024
Soo
SingaporeGood facilities
Stayed in June 2024
Reviewed: June 3, 2024
Hon
MalaysiaHi Ashira, thank you for your reply! Bad experience in my life about Front desk staff service (: Staff name is Basya - no smile anytime - no tell guest where is the lift location , we need to find out ourself the lift location - no tell me about room number and just pass the room card to me - no say thank you or any welcome word ( look like I own he money face) - just put my Identity Card on the table without say anything…..like “this is your card” - just put my Visa card on the table without say anything ….like “this is your card “ - and the last one……no say thank you or welcome All facility’s of hotel is very good 👍. No happy mood after face this bad service experience
Clean
Stayed in May 2024
Reviewed: June 3, 2024
Hema
MalaysiaThe clealiness compromised, had to ensure the housekeeping did it again. Vegetarian food options close to none, they need to progress. Finally with escalation, got some options for breakfast which was good. Dinner was no go with no options
The duty manager Aisyah very friendly and helpful, the f&b in charge Hafi very kind in preps to vegetarian food.
Stayed in May 2024
Reviewed: June 3, 2024
Sobri
SingaporeNA
Location near shopping mall
Stayed in June 2024
Reviewed: June 2, 2024
Azman
SingaporeHousekeeping barge into room while sleeping.
Comfortable stay & good location.
Stayed in June 2024
Reviewed: June 2, 2024
Kim
SingaporeNil
Cleanliness
Stayed in March 2024
Reviewed: June 2, 2024
Mahmud
SingaporeStaff were nice and helpful. Clean room and great facilities.
Stayed in April 2024
Reviewed: June 1, 2024
Soong
SingaporeLocation is a bit inconvenient as about 15 mins walk from City Square. If travel via Grab, no issue.
Room spacious and clean. Hotel staff were v professional and friendly.
Stayed in June 2024
Reviewed: May 31, 2024
Lal
SingaporeItalian restaurant food was average but ambience was nice.
Check in was smooth, warm cookies, Rooms were nice and clean
Stayed in May 2024
Reviewed: May 31, 2024
Germaine
SingaporeBreakfast wasn’t the great and dinner too
Friendly n helpful stuffs and nice cookies
Stayed in May 2024
Reviewed: May 29, 2024
Ratna
SingaporeNothing
Everything
Stayed in May 2024
Reviewed: May 28, 2024
Ai
SingaporeVery convenient and quiet
Stayed in April 2024
Reviewed: May 26, 2024
Diyanah
SingaporeToilet not designed ergonomically.
Great location and room was modern.
Stayed in May 2024
Reviewed: May 25, 2024
Gilbert
GermanyWith every shower you flood the floor and they shut down two elevators at evening,so you have to wait sometimes quiet a bit.
Pool is awesome, the staff is incredibly friendly and the room is nice.
Stayed in May 2024
Reviewed: May 23, 2024
Timothy
SingaporeParking is safe. Room is clean. Cookie is very nice.
Stayed in May 2024
Reviewed: May 22, 2024
Awang
MalaysiaI can't pin anything that I don't like
It has a beautiful view especially at the 29th floor. The hotel is absolutely clean. The food is simply fabulous. I just love the seafood buffet. Such a spread good enough for an Emperor. The service is superb. The staff are extremely helpful, friendly & definitely pleasant. I have no problem with parking & the car is well protected. I love the executive lounge. It has all that I want plus the view, serenity, and peace of mind. The facilities are great too. Strongly recommended for everyone.
Stayed in May 2024
Reviewed: May 21, 2024
Rahmat
SingaporeComplete Amenities, Sunset right in front our window. well maintained facilities, sauna, jacuzzi & swimming pool. Super efficient service too! Got my room by 11am as I arrived a bit too early at 9am. Fantastic buffet spread.
Stayed in May 2024
Reviewed: May 21, 2024
Ksnizam
MalaysiaGood customer service and hospitality from the front desk check in to room service, careline and all the extra miles from DoubleTree team. Me and my wife appreciate it very very much, keep up the good work!👍
Stayed in May 2024
Reviewed: May 19, 2024
Soong
MalaysiaCoffee was horrible, the parking entrance and exit were all in a single lane, some of the switches in the room weren't working. Take the higher floors if possible.
Amazing service from the staffs, the welcome cookie was nice and warming. Location to CIQ is 5 mins walk away not the nearest but it also meant that the hotel was away from the noisy main city streets.
Stayed in May 2024
Reviewed: May 19, 2024
Juliana
SingaporeNothing that i dun like
Its smell good and very exclusive. The lobby smells good then hall way to room also smells good. Even the room smells good. Breakfast was very wide spread. Me and my family love it so much.
Stayed in May 2024
Reviewed: May 19, 2024
Muhd
SingaporeSadly had to stay 1 night
Everything is good. From the staffs to the room.
Stayed in May 2024
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