Reviews of Citadines Uplands Kuching 4 stars
No 55, Jalan Simpang Tiga, 93350 Kuching, Malaysia
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewYour 2 seater sofa need an upgrade, seat were too hard
The seat of the 2 seater sofa
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation & Staff friendliness.
While the hotel has strong merits such as location and staff friendliness, the A/C issues significantly detracted from my overall experience. The inability to regulate temperature, compounded by noise, made the stay uncomfortable. Rooms remained too hot despite maintenance visit.
Dear Neil, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
Dear Neil, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at tim… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewThe room design
The exit to the spring shopping mall.
Dear Raziawattyfah Madiana, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Jane Lai, Senior Assistant Manager, Guest Service
Dear Raziawattyfah Madiana, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewEverything
None
Dear Yuzaiman, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Jane Lai, Senior Assistant Manager, Guest Service
Dear Yuzaiman, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGood location, close to the Spring mall and a small grab ride to the waterfront. Friendly staff.
Hotel needs a good cleaning, overall it feels a bit run down. Sofa was not comfortable,
Dear Bastian, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Jane Lai, Senior Assistant Manager, Guest Service
Dear Bastian, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in April 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewI stayed at Executive One-bedroom Apartment for 4 days and 3 nights. The room was very spacious and clean. The bed was extremely comfy and cold. The hotel facilities such as swimming pool and laundry were perfect. The pool just so relaxing at night. Easy access to Grab, Food stalls, Cafe and Restaurant. Check in and out process was just awesome with good customer services. Overall extremely perfect and definitely will stay here during our next visit.
Maybe can improve on TV Channel - Netflix access? Or a better channel. However, for us, TV is not important because most of the time we spending our time outside. Nevertheless, it might be important for some families with kids.
Dear Afza Auringonkukka Finns, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Jane Lai, Senior Assistant Manager, Guest Service
Dear Afza Auringonkukka Finns, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can b… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewNo comments.
Nothing particular.
Dear Don Chan, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Jane Lai, Senior Assistant Manager, Guest Service
Dear Don Chan, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again… Show more