Reviews of Castello Hotel 3 stars
No.93 & 94, Jalan Kenanga 29/7, Indahpura , 81000 Kulai, Malaysia
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation
Poor air-conditioning n expensive
Dear Sir/Madam, Thank you for your feedback .We sincerely apologize for the inconvenience you experienced during your stay. Your comments have been shared with our team for immediate improvement. We truly value your input and hope to have the opportunity to welcome you back for a better stay.
Dear Sir/Madam, Thank you for your feedback .We sincerely apologize for the inconvenience you experienced during your stay. Your comments have been shared with our team for immediate improvement. We truly value your input and hope to h… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewThe location was good for me as the office I needed to travel was only 7 minutes. the room size and comfort of the bed as good enough for me.
After you get off from the car there is no ramp to push your suitcase. Have to carry up the stairs to the lobby and vice versa to the car. Hot water is inconsistent. Very hot then becomes cold.
Dear Value Guest, Thank you for your feedback. We are looking into ways to improve this aspect of our facilities. We sincerely apologize for the inconvenience caused.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewI liked the breakfast provided by the hotel as the menu was a surprised.
the hotel rate was cheaper than you booked online
Dear Value Guest, Thank you for your feedback.
Reviewed: 25 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewWe had used this hotel before. Noted they had done some touch up maintenance. However the hotel still look rundown. Location was good.
The first room assigned to us, when we switched on the air con, it blow out lots of little black dust which landed on the bed. Feedback to reception and they changed room for us. However the 2nd room's air con wasn't cooling at all. And the shower didn't have water. My children had to come over to our room to use our toilet to shower instead. It was late at night, we didn't want to go thru the hassle of telling the reception and changing room.
Dear Seah, Thank you for bringing the issues to our attention. We sincerely apologize for the inconvenience and discomfort caused during your stay. Your feedback is invaluable in helping us improve, and we are committed to providing a better experience the next time you stay with us. Looking forward to see you again.
Dear Seah, Thank you for bringing the issues to our attention. We sincerely apologize for the inconvenience and discomfort caused during your stay. Your feedback is invaluable in helping us improve, and we are committed to providing a bette… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in January 2025
Verified reviewJust near to my next day work place , not much good hotel nearby area . so just accept what you are pay.
Stay many times , Shop lot and room is small ,The air conditioning quite noisy and sometime the water drain is blockage so the water splash out . Air conditioning not cool , WIFI never connect
Dear Mr Goh, Thank you for taking the time to share your feedback with us.We're very sorry to hear that your experience with the facilities was not what you expected, and we take them seriously as we work to improve our facilities. We truly appreciate your feedback,as it helps us improve and provide a better experience for all our guest.Once again ,we apologize and thank you for bringing this to our attention
Dear Mr Goh, Thank you for taking the time to share your feedback with us.We're very sorry to hear that your experience with the facilities was not what you expected, and we take them seriously as we work to improve our facilities. We t… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewAll of it. Cleanliness,quality..all good. The lobby smells good
Dear Value Guest, Thanks for your comments. Wish to see you again
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewlocation
should have more parking
Dear Miss Angie, thanks for your comments. We apologize for the inconvenience cause.
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewLess customer carpark slot. With out of luck, we needed pay the parking fee which is not hotel designated area.
Thank you for your feedback. We apologize for the inconvenience cause.
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewAir conditioning intermittent issue
Thanks for the comments we will look into this matter and will solve it as soon as possible.
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewTidy and all items intact.
Nil
Thanks for your comment, wish to see you again.
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewGood
Thanks for your comments, wish to see you again.
Reviewed: 7 February 2025 · Stayed in February 2025
Verified review