Reviews of BRIX KLIA By Pinetree 2 stars
No 31, Pusat Perdagangan KLIA Avenue, Jalan KLIA Avenue, 43900 Sepang, Malaysia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewPerfect for an overnight stay with connecting flights from KL Hotel is modern, clean, comfortable and about a 30 min drive from KLIA. Staff are friendly and helpful. And easily arranged hotel transfers co
A few more restaurants would have helped and closer to rail links into the city centre would have been convenient
Thank you for sharing your experience. We’re delighted to hear that you found the hotel modern, clean, and comfortable, and that our team and transfer service made your stay convenient. We appreciate your comments regarding nearby dining options and city access, and we’ll keep this in mind as we continue to improve guest experiences. We look forward to welcoming you again on your next visit. Regards, Duty Manager
Thank you for sharing your experience. We’re delighted to hear that you found the hotel modern, clean, and comfortable, and that our team and transfer service made your stay convenient. We appreciate your comments regarding nearby dining op… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewClean and spacious
Thank you for your kind words! We’re glad you found our rooms clean and spacious. We look forward to welcoming you again soon. Best Regards, Duty Manager
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewComfortable room to spend a layover, shuttle driver very diligent and caring staff
Sink and toilet blocked but apart from that everything was ok
We’re pleased to know you had a comfortable layover stay with us and that you appreciated the care and diligence of our shuttle driver and staff. Providing warm and attentive service is very important to us, and we’re glad it made a positive impact on your stay. We sincerely apologize for the inconvenience you experienced with the sink and toilet. Your feedback has been shared with our maintenance team to ensure the issue is promptly addressed and prevented in the future. Thank you once again for your helpful comments. We hope to welcome you back for an even better stay.
We’re pleased to know you had a comfortable layover stay with us and that you appreciated the care and diligence of our shuttle driver and staff. Providing warm and attentive service is very important to us, and we’re glad it made a positiv… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewAisyah at the counter was amazing! Super friendly and helpful — she really made my check-in smooth and easy. She explained everything in detail and even helped arrange my airport transfer without me needing to ask twice. Compared to others, she truly stood out with her kindness and great attitude. The hotel itself was clean and comfy, with a nice bed that made for a good rest. Overall, a pleasant stay — big thanks to Aisyah for the great service!
Overall, the stay was pleasant, but I do want to highlight one concern. There was no phone in the room, which became an issue when someone mistakenly knocked on my door around 11:30pm. In situations like this, it would be really helpful to have a direct line to the front desk, especially in case of any emergencies. While the hotel uses QR codes for contact, it's not always convenient late at night. I hope the management can consider adding in-room phones or another quick way to reach staff for guests’ safety and peace of mind.
Thank you so much for taking the time to share your thoughtful feedback. We’re truly delighted to hear that your stay was pleasant and that you found the hotel clean, comfortable, and restful. A special thank you for your kind words about Aisyah. She will be thrilled to know her efforts made such a positive impression. We’re proud to have her on our team, and we’ll be sure to pass along your compliments. We also appreciate you highlighting the concern regarding the lack of an in-room phone. Your point is valid, especially when it comes to guest safety and convenience during late hours. While our current system uses QR codes for communication, we understand that this may not always be practical in certain situations. Please be assured that your feedback will be shared with management for review as we continuously look for ways to enhance our guest experience. Thank you again for your valuable input. We hope to welcome you back again in the near future.
Thank you so much for taking the time to share your thoughtful feedback. We’re truly delighted to hear that your stay was pleasant and that you found the hotel clean, comfortable, and restful. A special thank you for your kind words about A… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewClose to the airport for a stopover, with good facilities including a gym
Rooms very small, access to only one side of a double bed
Thank you for your feedback. We’re pleased to hear you enjoyed our convenient location and facilities, especially the gym, during your stopover stay. We appreciate your comments regarding the room size and bed access. We hope to welcome you again in the future for an even better experience. Warm regards, Duty Manager
Thank you for your feedback. We’re pleased to hear you enjoyed our convenient location and facilities, especially the gym, during your stopover stay. We appreciate your comments regarding the room size and bed access. We hope to welcome you… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewClose to the airport ,good facilities and staff
Thank you for your kind words! We’re happy to hear that our location, facilities, and team made a positive impression. Looking forward to seeing you again on your next visit! Regards, Duty Manager
Reviewed: 19 July 2025 · Stayed in May 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in May 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewI liked everything, and have returned a half dozen times. As you enter, the people are very. The place is spotlessly clean, comfy bed, a water machine, and close to the airport. It's excellent value for your money.
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Dear Sir/Madam, Thank you for staying with us and gave us a positive feedbacks during your stay. This will highly motivate our team. Hope to see you again in future.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewIt was near to airport
Extremely high value for money. No facilities in the room including water, toiletries or kettle. The bed was so uncomfortable to climb and get down for 2 people. The hotels concept may be minimalism but that does not mean you charge so much and not provide anything. If it’s minimalistic, cost also should be like that. Even the breakfast was pathetic, the flakes had become mushy
Dear Preeti, Thank you for staying with us. We do not provide kettle or toiletries, But we do have water dispenser in each level, and for the toiletries you can purchase at reception. Thank you.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe staff arranged the car for us at 3 am because we couldnt find grab at that time
The stay was horrible, location was supposed to be near airport but it took 20 mins to go to airport from here. It wasnt clean
Thank you for sharing your experience with us. We're truly glad our staff was able to assist you in arranging transportation at 3 AM — we always aim to support our guests, especially during urgent situations. We’re very sorry to hear that the overall stay did not meet your expectations. While our hotel is located within a short driving distance to the airport, traffic conditions can sometimes affect travel time. We also sincerely apologize if the cleanliness of your room was not up to standard .This is not the experience we aim to provide. Your feedback is valuable to us, and we will take it seriously as we work to improve. We appreciate your stay and hope to have the chance to offer you a better experience in the future. Warm regards, Duty Manager
Thank you for sharing your experience with us. We're truly glad our staff was able to assist you in arranging transportation at 3 AM — we always aim to support our guests, especially during urgent situations. We’re very sorry to hear th… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewVery Comfortable, very friendly staff and easy to reach the airport
Would have been great if they could offer shuttle to the airport, even with an extra cost
Dear Lorena, Thank you for staying with us and gave us a positive feedbacks during your stay. This will highly motivate our team. Hope to see you again in future.
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewNew hotel, clean, near restaurants, good lift. Near KLIA.
No bottled water but got coway dispenser. Quite small bath room. No tooth paste kit.
Dear Razak, Thank you for staying with us and gave us a positive feedbacks during your stay. This will highly motivate our team. We do not provide toiletries but can be purchased at reception. Hope to see you again in future.
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewNice hotel near the airport. Minimal aesthetics and functional room. Supermarket inside of the hotel is convenient.
Breakfast was extremely minimal.
Dear Raphael, Thank you for staying with us and gave us a positive feedbacks during your stay. This will highly motivate our team. Hope to see you again in future.
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
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