We were not there long enough to notice any major shortcomings

We only stayed for one night and left early in the morning to get to the airport but we would happily stay there again on our next visit. Nice view from high floor in very large suite and a great location (next to KL Sentral train station) for our purposes.

Stayed in August 2025

Gym equipment need to clean a bit

Stayed in August 2025

It's been about 5 years since I've been to Aloft and the roof area has become VERY tired. They were renovating the deck while we were there, but really the whole deck, pool, surrounding glass, and Mai Bar are all in desperate need of renovation in my opinion.

This is my second stay at Aloft as the location can't be beat for easy access to the airport and also to public transport around KL. The breakfast is probably the best I've ever had in a hotel - they seemingly try to cater for everything they could possible imagine that anyone from any country/culture could want and all to a high quality. Rooms are spacious. Customer service is great.

Stayed in August 2025

Room lighting could have been brighter.

Superb location, just across the street from KLIA Express Departure Gate and beside Nu Sentral. Fantastic convenience. They even allowed earlier check in.

Stayed in August 2025

Great location for any public transportations. Near by the malls, great Indian foods, and mamaks. We love their rooftop swimming pool. Always pleasant to stay here.

Stayed in July 2025

The room felt a bit small considering it had two queen beds. The TV wasn’t working properly, although they did offer us a new room at the last minute. A suggestion: it would be great to have a smart TV with YouTube and other apps. There also weren’t many resting (lounger/bed) options near the pool, which could definitely be increased. It would be nice if juice and other drinks were available by the pool as well, my kids would have loved having juice there.

Loved the breakfast (a must-have)! The hotel is directly connected to NU Sentral, which was really convenient. My room was on the 18th floor, and the view was great. Room service was top-notch; we ordered food to the room, and it was delicious. There are plenty of good dining options both in the hotel and at NU Sentral. Just note that most restaurants at NU close at 10 p.m., and many stop taking orders after 9:15, so it’s best to go before 9 if you plan to have dinner there. Check-in and check-out were smooth. Being connected to KL Sentral made getting around by metro super easy.

Stayed in August 2025

nothing

location is great, breakfast was wow and room little small

Stayed in August 2025

Nothing in particular. But I thought hotel sheets can make you too warm sometimes. But it’s just me.

The breakfast was awesome. Service was great.

Stayed in August 2025

n/a

Our stay was excellent thanks to the welcoming and caring staff. The room was spacious, the beds were large and very comfortable, and the location was convenient. Delicious breakfasts with many choices. We will definitely be back!

Stayed in August 2025

Breakfast was good , a lot of choices of foods

Stayed in July 2025

Lack of an open bar at the pool, lack of sun loungers, area looking a bit tired and need of updating.

Location, staff were great, breakfast was fantastic

Stayed in August 2025

Nothing.

One of the better hotels during our trip to Malaysia. Everything you need, pleasantly surprised. Great staff. Good location (near public transport station, large shopping center). Pool is also worth a separate mention.

Stayed in July 2025

Nil

Location, Room and Staff friendliness

Stayed in August 2025

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Stayed in August 2025

Rooftop bar a bit of disappointment.

Excellent location with public transport, Nu Sentral mall and close proximity to KL.

Stayed in July 2025

Great location. Helpful staff. Bed is clean and great!

Stayed in August 2025

Very minor in the scheme of things but the eggs weren’t cooked

The location was great right opposite KL Central. The breakfast was great with so much choice.

Stayed in August 2025

I was assigned a room for 3 adults with one king size bed...

The staff was super nice and very helpful all times

Stayed in August 2025

Nil

Spacious, clean & convenient location

Stayed in May 2025

Nil

Very good breakfast

Stayed in August 2025

The rooftop bar is severely overpriced. You can get cheaper options across the road opposite nusentral or even from a convenience store which are aplenty near the hotel.

the hotel helped in decorating the room for my kid's bday although it was a last-minute request. They were so nice to improvise and decorate the room. They even left a cake on the next day in the room. The room, hotel concierge, staff were extremely helpful. The swimming pool is open til 11pm and that is a bonus. Towels are provided on site and great pool for kids and adults. Oh and the hotel is connected to a shopping centre that had all the shops we frequent.

Stayed in July 2025

Pool was quite busy and has noisy kids even at 10.30pm!

Central location, great breakfast and friendly staff

Stayed in August 2025

Breakfast menu for all 3 days were great! I like my hotel room at level 12, peaceful and spacious. The hotel is connected to NU Sentral mall and KL Sentral station which is very convenient. If you rely on grab for travelling, the traffic around the hotel is clear and smooth.

Stayed in August 2025

Our room was on the 7th floor facing the railway station. We could hear the trains until midnight then they started again at 4am, difficult to sleep.

The hotel was in a good location, close to KL Sentral railway station. It was clean and comfortable. The staff were friendly especially our waiter Prakash in the pool bar, he liked to have a chat

Stayed in August 2025