Maybe 1-2 extra bartenders would speed the service

Location, buffet, friendly staff

Stayed in July 2025

No elevators! Needed a Mexican restaurant! Only one night was Mexican food offered and that was only tacos. Buffet food was only warm and should have been hotter. No Ice machines even though there was an ice bucket in the room. The doors to the rooms were hollow doors which made it quite noisy at times. You could very easily hear people even though they were not talking loud.

Close to beach. Everything fairly close, no long walks to get to anything. Entertainment was very good. The three restaurants served good food. Close to downtown.

Stayed in February 2025

There could be more sun beds around the pool. Other guests would wake up early and leave towels on the sunbeds so there were none available.

Near to beach, staff were amazing particularly in Kids Club, huge variety of food available all day, good gym, good entertainment - kids loved it all.

Stayed in December 2024

The excursion booking associate - Francisco showed crazy attitude when I was negotiating a booking for 9ppl in total worth $1600 USD. He does not like ppl bargaining, which is a global thing and he spoke lil too much out of his boundary line. He was unapologetically rude.

Good ambience & good food overall. Clean and well maintained.

Stayed in January 2025

The room seem to lack furniture, there was only one bedside table in between two double beds and a huge lamp was on this one bedside table which left hardly any empty room to place your phone or tablet. There were four of us in the room so an extra bedside table would have helped. The balcony had no chair or drying rack/string for the wet swimsuits so we had to hang them inside. There was also only 1 chair in the room, again not enough for a family of four. The buffet room seem to always run out of fresh tortillas which is odd considering it is the staple food in Mexico. I also never found fresh tortillas for breakfast but perhaps they have tried before and they don't get eaten or I did not look well....Overall good for us for 5 nights but we think there is room for improvement in the rooms and buffet food in view of price we paid.

The staff were all very kind and hard working. There is a lot of choice in the buffet room. The pasta station in the buffet room was good and generally offered a good selection especially for kids. Concepcion in the breakfast buffet was very nice and polite as was the girl in the egg station. We tried the oriental restaurant one evening and it was very good but portion size was a bit on the small side. The mattress and pillows in the room were comfortable and the bedding was clean and nice. The pool was nice but on sunny and warm days it quickly got busy so we would go to the beach instead as plenty of space - it is a beautiful beach. I agree with the hotel in not allowing people to take food to the beach, soon the birds would make a mess and it would be unpleasant. There were always plenty of security personnel about in the beach and hotel areas which was reassuring because we never felt our belongings would be taken should we leave them in the chair unattended for a bit. The reception staff were never pushy with their timeshare sales and were friendly and helpful. We never got to try the activities (kayak etc) on the beach because we had bad weather at the beginning of our stay so I cannot comment on that. The hotel has a sister property (Maya) a 5 min walk away, we went there one night for our evening meal at the Mexican restaurant which was very good, the waiters there were very nice, here the portion size was pretty big. Overall having looked at the two resorts I am pleased I chose Azteca as it was more suitable to our needs (we wanted a smaller quieter resort with a nice beach and not too far from the airport). The Maya resort seemed louder and a lot more busy with more guests/groups and more entertainment. My daughter loved seeing the wildlife in the resort (agoutis). Handy that a short walk away within the Playacar gated community you can find souvenir shops and an Avis Car rental booth which was great because we rented a car there to further explore.

Stayed in October 2024

A shuttle to the shops and 5th avenue would be handy!

Nice clean rooms, lots of activities for the kids. The restaurants were fantastic

Stayed in September 2024

Had a mishap with the security safe not working properly. Reported it when checking in but did not get reprieved until 2 days after when a maid found out, reported it and was fixed hastily.

Staff were upmost courteous and pleasant. Beach access was great. The vibe was very relaxed and stimulating. Activities were quite fun. The food buffet was tasty enough and the drinks were well made.

Stayed in September 2024

The food at the restaurants were ok. It was a nice change from dining at the buffet; but the quality of the dishes could be better. The pool could have been a little cleaner.

Made to order food at the buffet was good (e.g. omelette), overall wide selection. Loved the whole fresh fruit, like mini mangoes and plums. Staff were friendly and attentive. Enjoyed the live music in the evening and the aqua gym.

Stayed in June 2024

Hash browns

Good

Stayed in July 2024

Pool was too cold. Wasn’t expecting that

The staff was all great.

Stayed in December 2023

Elevators would help, but stairways are good exercise.

Beach was fantastic. Entertainment very good. b

Stayed in July 2023

Wifi was weak

Convenient

Stayed in July 2023

Pool temperature too warm, food could have more flavour.

The service, friendly staff, the beach and pools.

Stayed in July 2023

Only one beer brand, rooms smell a little like mold, but to be fair we got a new upgraded room upon informing the front desk.

The location is good, inside a gated residential area around 15 Minutes by foot from the Quinta Avenida. The Mayan Restaurant food was very good. The normal buffet was a little above average. Staff was very friendly. The liquor/cocktails offer was diverse, but not the highest quality.

Stayed in May 2023

everything was good

room, pool,food

Stayed in February 2023

The food really needs to be improved. Some things are okay but overall it was lacking the quality I would be comfortable eating. Especially the drinks. I mean come on how hard is that!

The staff was extremely warm and welcoming and the beds were very comfortable. The beach was beautiful and the grounds were well kept.

Stayed in April 2023

The food was...fine. Not amazing but a wide variety and everyone always found something to fill up on. Nice that the snack area where food is available whenever the buffet is closed included chips, guac, pizza, etc. The restaurants with reservations were good for something different.

The beach is fantastic - large, clean, with LOTS of chairs and a ton of trees so you can always find shade. The pool area was really nice too. The whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us. Rooms were a nice size and clean. Other resorts might be fancier but you pay a lot more for them too. For the money, I'd definitely recommend.

Stayed in April 2023

All the nice things were in the sister hotel which is not adjacent. The rooms were very plain.

The pool was nice and also the food. The activities were nice but mainly on the sister Maya hotel.

Stayed in February 2023

The food. It took effort to find food that we enjoyed.

Great staff, wonderful cleaners.

Stayed in December 2022

Room was very damp and had mouldy smell.

Good was ok. Not enough fruit.

Stayed in September 2022

Everything else!!! the food was disgusting the smell in the air was horrible, not much activities , I saw a lot of roaches outside the room. The drinks were watered down

The daycare was lovely that’s about it

Stayed in June 2025

Too noisy. For me, a senior, there was safety problems. The tile in the room was slippery when wet. The walking paths were on even, trip hazards. The handicapped room had a regular height toilet, it should have been raised toilet seat.

The location was beautiful.

Stayed in February 2025

What I didn’t like about this property is the staff in the main dining room are racist I watch them a few different times and it’s was the same thing from different staff they catered more to the Caucasian custom

The property was clean , food was good ,and a lot of activity to do on site, other employees was friendly

Stayed in August 2024

The room was dated and worn. The tap water had a strange smell and we could not drink from it. The soap and shampoo provided were not very good quality and we had to just buy our own. There was no table to really put things on in the room. Our room was close to the common area and it was quite loud till about 10pm every night.

The service for restaurants were good and most employees were friendly and helpful.

Stayed in August 2024