The charm of the staff the great food and drinks, and the interesting history of the building

Stayed in August 2025

Bathroom in guest room was small and outdated.

Stayed in August 2025

Nothing, everything was great.

The staff at this hotel are some of the kindest, most caring, genuinely lovely people I've ever interacted with. They went above and beyond to make our stay special. The hotel itself is also beautiful, like staying in a grand villa, and perfectly located. We can't wait to return. The cat is also adorable.

Stayed in June 2025

Nothing

Everything, the staff, the food, the room, the location everything is this place was perfect! We loved it.

Stayed in May 2025

Super friendly staff, and in a great location, close to some wonderful restaurants. Pet friendly and so good with booked another night there in a week.

Stayed in April 2025

The breakfast was delicious, several choices and served in a beautiful garden setting

Stayed in March 2025

We love the staff they were available 24 hours a day! And also just a lot of fun and had some good recommendations for things to do. It is a really lovely property.

Stayed in January 2025

This is a fabulous boutique hotel. Every single staff member and the owner was 2arm, welcoming and helpful. It was like staying in a house with hotel amenities. Beds were super comfortable, there is a lovely bar and outdoor seating area. And they found us a fabulous tour guide, Best place to stay in Guadalajara.

Stayed in January 2025

As good as could be expected in a large and noisy city.

A charming little hotel complete with friendly cat. Breakfast was good in lovely little courtyard. Very private. Very friendly staff.

Stayed in January 2025

We had no issues but keep in mind that this is a 100??? year old building. So, the occasional plumbing issue, etc. is to be expected.

Our stay at Villa Ganz was an absolute joy! What a gift to be able to stay in one of the classic mansions of Guadalajara. From what we could tell, the renovations listed in the reviews are now complete and the hotel is elegant. Our room was large with high ceilings and a very comfortable bed/linens. Above all, the team at Villa Ganz is warm and welcoming - always responsive and helpful. If I was up early, they always asked if I needed a cup of tea. If I needed a recommendation where to go to dinner - always a great idea. The breakfast is additional but surprisingly reasonable for a hotel and served on the outdoor deck - a magical space. The location was excellent. We were able to walk to all the most interesting neighborhoods. We left behind information about our favorite walking tours - art galleries and murals. Make sure to ask the front desk. We would absolutely return!

Stayed in January 2025

Looking forward to our next visit where rooms will be repainted.

The property is an old mansion, being refurbished presently but with no disadvantage to our stay. The value was a bonus & the hotel is charming. Outstanding is the staff. Ivan took amazing care of us and I found his warmth, enthusiasm & personality delightful. Carlos, Oscar & Daniel were equal in handling every detail where there assistance was needed. The manager, Armando is so warm, friendly and pays attention to detail. He took time to show us all the new & future upgrades that are coming.

Stayed in January 2025

There is some aging of the property BUT the owners are in the process of making needed updates.

Old world charm was complemented by exceptional service. The entire staff was personable and helpful in every way.

Stayed in December 2024

I experienced a minor delay with hot water flow and a delay in response time from the front desk. I tired to call by the number on the phone had the wrong extension. As a nice gesture to remedy this situation, I was told my breakfast would be comped. When I was checking-out they had charged the breakfast. I told the employee about the situation and he removed the charge, I'm sure this was just an oversight. All good at the end. I loved this hotel.

The breakfast was decent, it could have been hot. Otherwise the service was on point.

Stayed in December 2024

All of the staff were wonderful, so help & nice. Public areas in hotel were nice and filtered water available to get yourself.. Good location, many restaurants easy walking distance. Historical center further, but still walkable

Stayed in November 2024

Some amenities like shower caps or robes would have been a nice addition

Superb location and a really lovely staff

Stayed in November 2024

We loved the staff! They are so friendly and accommodating. The property is gorgeous

Stayed in October 2024

Everything was wonderful.

It’s charm❤️ A beautiful colonial mansion redesigned to accent its old world style. This quaint hotel is in a quiet clean neighborhood a short distance from many restaurants.

Stayed in September 2024

Nothing.

Quiet hotel in lively part of town. Lots of younger folks going out. Very close to good Indian, Lebanese restaurants, lots more. Close excellent cocktail bar. Beautiful courtyard for morning coffee.

Stayed in September 2024

Bathroom shower drain was slllloooooww.

The staff were all very helpful and attentive great staff.

Stayed in September 2024

Absolutely stunning! Wonderful welcoming staff who go above and beyond! Breakfast was excellent!!

Stayed in September 2024

Beautiful hotel in a great neighborhood. The staff were super friendly and helpful. Breakfast was awesome. This was our second time staying at Villa Ganz, and we hope to come back!

Stayed in August 2024

Stairway is worn and carpet needs replacement. Room was nice but not great. Shower was not glass enclosed and water went everywhere. ‘Plastic’ toilet seat. Hair dryer with only too settings warm and scorching, cord was not long enough to allow you to style your hair.

Lobby and courtyard are beautiful and recently updated. Cool water dispenser in hallway. Most of the staff was helpful. Breakfast available in courtyard.

Stayed in September 2024

Bathroom needs an upgrade

Perfect location and serene atmosphere. A historic building plus garden with greenery and beautiful set up

Stayed in August 2024

Mosquitos. Comes w the rainy season.

Gorgeous decor, awesome staff, large room.

Stayed in August 2024