we couldn't control the temperature in the room, the AC was either on or off

the breakfast was great, the facilities were immaculate, the pools were great

Stayed in August 2025

The Room service was so slow it was unusable! The pool service was also very slow. Even if the coffee was not good, I wish we could have enjoyed morning coffee and sweets by the pool. This was not allowd. There were no vegetables except salads. This made the stay of the vegans in our group very challenging!

Stayed in August 2025

Great

Stayed in July 2025

Beds were little too soft otherwise everything was great!

We loved so much about this property such as the views from the pool, beach access, amenities, the staff were great and for all inclusive the meals choices were pretty good! Freddy & Eduardo were amazing waiters there! The shows onsite were really good too! Neptunes was my fav restaurant! Went there twice for dinner. 1 bedroom apartments are pretty large!

Stayed in July 2025

staff at checkin wasn’t friendly, tried to sell us time shares and waste our time, service at the pool restaurant was awfully slow Cold water in the bathtub, not great for a spa

Location, bedroom/suite, breakfast was decent

Stayed in November 2024

We felt the noise from guests talking in the corridors while passing by could be a bit disruptive at times. Also the various service carts tend to rather loud. Perhaps better sound proof doors at the entrance to the unit.

The property is in a terrific location to walk the beach to shopping or restaurants. Really enjoyed the tram service to and from the market and other restaurants. Enjoyed participating in the fun pool activities and just relaxing in the hot tubs.

Stayed in August 2024

Beautiful and clean

Stayed in July 2024

Everything was fantastic!

Breakfast was fantastic. Every day the buffet was delicious with many food selections. The service was wonderful. Watching the ocean while eating and drinking coffee was amazing.

Stayed in July 2024

The concierge meeting after check in was just too much. We had everything pre-paid and she just didn’t get it. We were tired and just wanted to get to our room. So that made us not want to reach out to the concierge for the rest of the stay.

The valet parking was amazing every time. I can’t say one name because we interacted with many of them and every time they were so helpful. Great job to the Valet group. Kevin the waiter,service was amazing. He really cared to give us great service. All the restaurant staff was so friendly and helpful. To the housekeeper that cleaned our room everyday , great job as well. I can see the price goes to keep great staff and clean/kept properly

Stayed in May 2024

At 7 am all the chairs at the front are 'reserved ' with towels placed on the chairs but nobody sits there for several hours.

Our stay was great. Location is just 30 min walk from the marina. The hotel has plenty of places to sit and enjoy the view, also there are many pools for different age groups. Food was excelent!!! Recommend purchasing full package, because paying per meal and drinks is very expensive.

Stayed in April 2024

The water in my room would never get warm and the last day the water didn’t work at all in the sink or shower!

The property was great!

Stayed in February 2024

We did the all-inclusive. The food was good but everything was VERY expensive. The drinks were very weak and overpriced so were thankful we went the all- inclusive route,however keep in mind they automatically charge a 7% gratuity on everything which adds up when they are bringing overpriced beverages. There is a little convenience store on property but VERY expensive as well. We bought 4 Red Bulls, 2 Piedialites, a tiny trinket and Aloe and it was $74 US. Even eating downtown we paid $150 for 4 of us to eat breakfast. Also, I would ask about construction. The unit directly below us was under construction the whole time. They didn't start until 8:30am each day but it was all day long. If you wanted to rest in your room or had a baby that needed a nap, it wouldn't be possible. The noise was excessive. No one told us when we checked in. When we asked to move they said they were full.

The employees were very friendly and helpful. The room was very nice and updated. The whole property was well maintained and very nice. The views of Lands End were amazing when cruise ships weren't in the way.

Stayed in March 2024

All was good. Staff was very kind.

Stayed in November 2023

excellent location. great breakfast.

Stayed in December 2023

The tiny birds are quite aggressive so guard your chips and guacamole.

Gorgeous hotel with a really fun pool.

Stayed in July 2023

There is nothing to comment about,

The breakfast menu had a large variety of high quality food. The service was excellent. The pool staff promptly met all of our needs. Everything we requested was fulfilled with no hesitation.

Stayed in June 2023

Not much. Perhaps that we have to return the towels, lol. Seriously, great stay except sound of construction is ongoing.

Rooms were big and comfortable. Food was good (but don't forget to make reservations before 5pm or else will have to wait to be seated). Facilities were nice and clean. Staff was welcoming, friendly and attentive.

Stayed in May 2023

Price in the stores

It was top class and the food was wonderful. Our stay included breakfast which was excellent. freshly made quesadillas and omelets were wonderful. Right in the beach and easy access to the town and marina area

Stayed in May 2023

Upon booking, although not guaranteed there were option requests for king size bed and ocean view. Upon check in, we were informed these options did not exist unless you upgraded to a larger room/rate. This practice is misleading. Unfortunately, there were plumbing problems, so we went without hot water for 2 days. There was no apology, nor any offer to make amends.

The breakfast buffet was provided as "included" upon check in. This was not expected but this really added to our satisfaction! The buffet was wonderful everyday! Also, staff members were well trained, very friendly and pleasant at all times.

Stayed in March 2023

It’s starting to show age, but the point is moot since they are renovating. I would have liked a hotel bar.

It is stunning. there are multiple pools and a restaurant in a pirate ship. it’s big but still pretty cozy. The waiters and all the staff are outstanding. Very charming & attentive. we loved Osvald & Samuel.

Stayed in February 2023

No complaints

Loved everything

Stayed in February 2023

So, the 9 rating is ONLY because the front desk/lobby staff were cold and impersonal. Except for Monse and Kevin, the rest need a lesson on customer service from the serving staff!

At first the price seemed extreme for the all inclusive rate. However, immediately we were treated like royalty, all the food and drinks were delicious, high quality and endless. Regular prices are high, at the resort and in town! The serving staff were amazing and genuinely friendly. They celebrated my birthday 5 times 🥳

Stayed in January 2023

Everything!

Stayed in November 2022

You need to book ahead of time at least 48 hours to get a decent time for dinner in the restaurant.

Lots of choices for buffet breakfast and our waiter Yusef for 2 days is very attentive with our needs. Even taught us how to speak Spanish. All the hotel restaurants serves delicious food.

Stayed in November 2022