Good location for visiting Teotihuacan. Very helpful reception able to speak English. Very nice breakfast. Historical atmosphere. They arranged hot air balloon flight for us at very short notice.

Stayed in August 2025

The restaurant is overpriced. Our second night there they closed the restaurant without telling us. When we realized that it was closed it was almost too late to get food anywhere. There are very few restaurant options in the village nearby, and those that exist close early. Fortunately, we found a cantina that would serve us some tacos so we didn't have to go without dinner. We had to ask for the restaurant to open for breakfast the next day.

This hotel felt peaceful and safe. Our room was very clean and comfortable. The grounds and building are well maintained. The staff was friendly and helpful. The location is EXCELLENT! It is a 10 minute walk from the gate to the ruins of Teotihuacan and you can see the pyramids from the front gate. The pool looked inviting but it was cold and rainy when we stayed there, so we couldn't use it.

Stayed in July 2025

Dinner quality was disappointing.

Breakfast was entirely adequate

Stayed in February 2025

Great location if you want to stay and visit Teotihuacan Pyramids. It's also a 5 minute drive to where all the ballon ride companies are based.

Stayed in March 2025

The pillows were super flat. It is a 10 minute drive into town but the hotel is very helpful in calling a taxi.

The resort hotel is lovely and well kept. Rooms are well kept and unique. Good bathroom and good water pressure. The food in the restaurant is excellent. The staff are friendly and helpful. We enjoyed chatting with them. The location is a 10 minute walk from the main entrance to the Teotihuacan archaeological site. There are lovely grounds around the hotel and when you. Walk out to the road you can see the two main pyramid temples of the site. The outdoor pool is a warm temperature.

Stayed in February 2025

The food was a bit expensive. The staff wasn't very helpful for suggesting activities

Very nice bedroom. Well located in front of the pyramids and air balloons

Stayed in December 2024

Our room was very outdated, rustic style but needs some updating, the place was very cold at night, even using the small air heater unit, wasn't enough that unit is too small to maintain the room warm.

Location is perfect, right across street from Teotihuacan archeological site

Stayed in December 2024

No coffee maker in the room. Restaurant opened at 7:30am I’m up at 5 am

Location. A short walk to the pyramids Very comfortable, clean Great staff Food and drinks great

Stayed in December 2024

need to improve the quality of bed mattresses

the location

Stayed in November 2024

Restaurant Food was a little disappointing compared to previous visits

Location and the pool

Stayed in December 2024

wifi was horrible but All the rest great

Werry Nice hotel,great location right next to Teotihuacan,obviously😁🤌

Stayed in November 2024

Poor wifi signal- essentially absent in the rooms. Actually very far from any local shops, or restaurants/bars that are open in the evening- so there’s nothing to do in the evening. Unusual front door setup- have to be let in by a security guard, we were told that the guard is there all day until 11pm but sometimes he was absent so we had to call out to a gardener walking past to let us in. Beds were too soft and provided little support, so difficult to sleep on with a bad back .

Nice old fashioned environment. Excellent value for money

Stayed in December 2024

The restaurant prices were high for the quality of the food.

The facility has a lot of space to relax.

Stayed in May 2024

Price of food and drinks

Quiet small hotel with average rooms that were clean and comfortable enough for a night.

Stayed in May 2024

Nothing really

It was a lovely clean room right next to the pyramids

Stayed in January 2024

The wi-fi does not work in the rooms because of the thick walls. It only works in the common areas.

Very easy check in and clean rooms.

Stayed in December 2023

It was sometimes a problem, that only a few people working there spoke English.

Everything was fine.

Stayed in November 2023

The room was decent but smelled slightly moldy. The food can be improved.

The location is excellent and it was very clean

Stayed in August 2023

Food

Location

Stayed in July 2023

The room was very cold and also quite small for 3 people; the water tap dripped annoyingly; the swimming pool was absolutely freezing

The location was perfect; the restaurant was very good; the pool area and garden is lovely and relaxing

Stayed in March 2023

The staff was very kind and caring and the breakfast was excellent. Enjoyed the palapa while my kid swam. Very close to pyramids.

Stayed in August 2025

It’s a bit life pricey but the grounds are fantastic.

The front desk staff was exceptionally kind and helpful. They helped me arrange taxi rides as uber is somewhat limited. I also live ex the staff at the restaurant. Great quality food and service. I preferred skirt steak and it was cooked perfectly medium rare!

Stayed in October 2024

Putting wifi boosters in the rooms would be helpful. WiFi was good out in the common area, but slow in the room.

The location and grounds are countryside and open. It was very quiet at night. Best of all was the very helpful and friendly staff. The pool was wonderful to have during a heat wave! The food was good and reasonably priced.

Stayed in May 2024

Very noisy building works next to the pool and outdoor seating area. Works continued form 6 pm to after 8pm. Lots of metal cutting with angle grinder, welding. We asked three times to stop the noise but no response. We could not sit outside to eat or drink or use the pool. No advance notice given, no apologies, no offer of any form of recompense. We had to contact the hotel two or three times to get anything like a written response. When the written response came it was lukewarm

Location perfect for visiting the archaeological zone of Teotihuacan. Great swimming pool . Nice rooms, great breakfast.

Stayed in May 2024