The decor may feel a bit outdated, but it fits the style of the colonial building.

Fantastic location right off Paseo de Montejo, comfy rooms, powerful A/C, iron, and capsule coffee maker in the room. Also, the restaurant serves very good food for the price.

Stayed in July 2025

Thin walls and really thick pillows

Great location. Good for the price

Stayed in August 2025

Getting more bottled water and coffee with real cream (at odd hours) was a challenge. I wish the dining menu was more adventurous.

Great location. The room was fine. The rates were great.

Stayed in July 2025

That the terrace closes at 8

The location and staff were amazing

Stayed in April 2025

Nothing to dislike.

Great location. Wonderful staff. Good breakfast. Lots of parking. All at a reasonable price.

Stayed in April 2025

Nothing to dislike.

Perfect location. Great staff. Wonderful breakfast. All at a reasonable price.

Stayed in April 2025

We both found the beds to be quite hard and it took a few days to adjust to them and sleep well. As mentioned before, The soaking pool safety issues could be improved. The coffee at the restaurant is not very good.

On the whole we enjoyed our stay at Hotel Victoria Merida and would recommend the hotel to others. The staff members were very kind and helpful. We were surprised that not all of the desk staff spoke English (because it was stated that the staff was bilingual) but everyone made an effort to answer our questions which we appreciated. We arrived at 1am and were expected and check-in was brief. Communication in advance via email was responded to promptly. The hotel and guest rooms were kept very clean, and well maintained, though the beds were very hard-firm mattress on a solid wood platform...air conditioning was quiet and efficient. Rooms cooled down quickly. The housekeeping staff were very responsive to our needs. The soaking pool was nice, however one of the support handles had rusted to the point of being detached--not safe. Also, the marble steps up to the pool became very slippery when wet. As 70 year old guests, this was concerning. The hotel's Cafe Verona was pleasant and some dishes were very good. We enjoyed having fruit and yogurt for breakfast and some dinners on their outdoor patio. The coffee was not great which was a bit disappointing. But the cocktails were lovely. We were very happy with the location as there were a number of museums nearby on Paseo de Montejo that we enjoyed. It is on a wide boulevard with plenty of room to stroll and visit interesting shops and of course--restaurants and ice cream! And being outside of "El Centro" turned out to be a very good decision--it made for a peaceful and pleasant experience. There is a beautiful Aztec monument that is well lit at night just beyond the hotel--very nice!

Stayed in February 2025

Nothing to dislike.

Great breakfast. Wonderful and friendly staff. Fantastic location. All at a great price.

Stayed in February 2025

Easy check-in/check-out. No hidden fees. Friendly staff. Daily housekeeping. We had a very comfortable stay.

Stayed in February 2025

The fixtures and furnishings are getting dated and tarnished, maybe time to do some upgrades.

Lovely old hotel, rooms are a little dated but very comfortable and clean. Very good value for your money in a good location. Staff are friendly and the restaurant is very affordable with a limited menu but good food.

Stayed in January 2025

Could have been better informed by staff that the annual marathon was kicking off in front of the hotel the next day at 5 am.

Loved the location and nearby restaurants and attractions. The city was lively over the New Year Holiday. Hotel was lovely and clean. The staff were friendly, but most are non-english speakers. The on-site restaurant was a good way to start the day. Tours and taxies were available.

Stayed in January 2025

Nothing

This hotel is in a prime location close to el Centro. It is immaculately clean with daily maid service. The hot water is automatic and the showers have great water pressure and the room has wonderful air conditioning. The wifi is stable. They have a restaurant that is reasonable in cost, and this hotel is right next door to a McDonalds restaurant plus a few other close by places to eat. Uber is abundant, economical and a great way to travel around the city. The employees went above and beyond to make my 6 day stay enjoyable.

Stayed in January 2025

Really nice old hotel directly at the main avenue with plenty of bars/restaurants around or an easy 25mins walk to the city center. Good facilities (we didn’t use restaurant though) and helpful staff.

Stayed in January 2025

It did not have a swimming pool.

The breakfast was limited however because of the location, it was within walking distance from plenty of excellent eateries.

Stayed in January 2025

Remote control didn’t work and TV was poor quality. Very little in the fitness room was worth using or working at all: spin bike broken, weights limited, very old equipment.

Good room, good location.

Stayed in December 2024

the only problem was the epic noise from a blaring dance music speaker a block away at a Mcdonalds! It didn't end until 2am, but I do not know if it is daily or a rare thing,

the location is excellent. the suite had an excellent private hot jacuzzi tub

Stayed in December 2024

Restaurant menu should be improve

The location is great

Stayed in November 2024

The rooftop jacuzzi was a big plus, my room was spacious and had a jacuzzi as well

Stayed in September 2024

Restaurant opens a little too late for morning coffee

The location the style and the decor

Stayed in November 2024

The staff is helpful and very kind. They were amazing and made our stay so enjoyable. The prices and location are perfect. Please keep this hotel as it is.

Stayed in October 2024

The food in the resteraunt was good but not exceptional. The breakfast fruit were great very varied and beautifully presented. The coffee was a disappointment.

The staff were very friendly and helpful. The room was clean and even had a small balcony. The small sitting pool on the roof was cool and just what you need after a hot walk into town.

Stayed in September 2024

I was expecting the room to be on the same level as the stunning building but it was a bit basic. There was no comforter, beds only had sheets which is not great for me, and the TV is an old model with no option to use streaming services. Pillows were no comfortable at all. I was there for just one night but for a longer stay, the bed situation in general would have most definitively been a problem.

The hotel itself is beautiful, just like in the pictures. The location is the main benefit, it’s incredibly well located and with a lot of walking-distance options for food/drinks around.

Stayed in September 2024

No swimming pool, a jacuzzi on the top floor that doesn’t work, hotel has a beautiful lobby but the rooms are outdated and needs more maintenance.

Location is perfect and incredible helpful and friendly staff! Restaurant is not expensive and good food.

Stayed in July 2024

For my husband, he would need a longer matress, he is tall.

The location was pretty good for Us. We walked to several places.

Stayed in July 2024