The area/location is loud, music was played until 330 am veeeery loud

The 2 pools and you could see the sunset from their terrace

Stayed in January 2025

The disco tech that is across the street was horrible!!! They would start at 10pm and go til 4 am. It was so loud and there was nothing you or the staff could do about it.

It was in a great location for us. We don’t mind the walk to the part of the beach that was swim able. The pool was great a a very kid friendly hotel.

Stayed in December 2024

HOWEVER a new very large beach restaurant has been built almost in this view. They offer entertainment every evening and the music goes on until 5 am. Very Loud music! This needs to be resolved by the management and town.

The location facing the beach is excellent, couldn’t be better for watching the sunset etc.aand people watching!

Stayed in February 2024

My room flooded . Noisy some nights

Stayed in January 2024

Construction noise all day long. Loud music from bar across the street until 2am. Mosquito fumigation right in front of my husband while lying by the pool with no warning. He had to jump up and run from the fumes.

Location, front desk staff very helpful

Stayed in November 2023

the wifi

the location and the pool

Stayed in October 2023

The location and clean rooms

Good location and it’s was clean

Stayed in July 2023

I gave a low rating in the cleaning because, although the floors were clean the bathroom wasn't. We stayed for a week and although they made our beds the bathroom needed a more thorough cleaning.

The hotel is centrally located. We really didn't have to go anywhere. Restaurants, bars, live music. There is a 24 food/snacks/drinks next to the hotel. The staff were SUPER helpful and cordial. Also, you can order drinks/food at the hotel restaurant and they'll bring it to you.

Stayed in May 2023

I gad special needs, like for ice to treat an injury. they were stingy on ice.

good ‘resort’ type hotel, somewhat friendly staff that seemed fatigued by the tourist trade.

Stayed in March 2023

Would love a fridge in the room.

Great location. Excellent staff. Restaurant was good. Pool was beautiful with a great view.

Stayed in March 2023

No fridge in the room, noisy at night when party is going on. AC blows directly on the head at night. Quite expensive.

Good location in front row. Restaurants and beach easy accessible. Nice pool. Nice room size. Attached restaurant.

Stayed in January 2023

night club right next door with horrible edm until 3 am. absolutely impossible to sleep without earplugs. not very flexible with check-out. despite the hotel being clearly half empty (we got a new room right away when we discovered that the toilet was broken) they did not let us stay a minute later than 12am.

right on zicatela beach, lovely pool, nice bathroom, good breakfast, closed underground parking

Stayed in January 2023

restrooms are not completely separated from the rest of the room

great location, super friendly staff

Stayed in October 2022

The beds are not very comfortable and it is hard to sleep because of the noise of the bars close the hotel

It has a nice location in front of zicatela beach and it has a good pool

Stayed in October 2022

rooms not soundproof. nightclub across street plays music till sun comes up.

great location, great staff on front desk. the pool area is well kept. renovated bathroom with five jet options and massager jets. has a nice restaurant too.

Stayed in September 2022

The music from xcaanda kept me awake almost every night.

Everything was fine that the hotel could control.

Stayed in September 2022

The restroom door is glass , not to much privacy to use toilet

Location, service

Stayed in April 2025

You can hear the night club music all night and every night. No beach amenities and you have to pay for a chair and/ or umbrella. Even a small Airbnb has umbrella for the beach.

The location and having a restaurant. But the location was also the reason it was so loud at night that it was difficult to sleep.

Stayed in January 2025

The hotel is very worn down and not cozy. The rooms are dark and the bathroom seems especially worn down. The main pool was out of service during our stay. Our toilet didn’t flush. We notified the staff when we left in the morning to go to the beach - when we returned in the afternoon nothing had been done but they offered us a different room. Not the hotel’s fault but a nightclub close by plays VERY loud music with a heavy bass into the early hours of the morning.

Stayed in January 2025

No breakfast

Clean and. Close to the beach

Stayed in October 2024

Everyone was very helpful. We got our laundry done on site for a great price, thank you. the water stations throughout the building wonderful. The restaurant was excellent - Fettuccini alfredo phenomenal - Thank you to the cooks. Room Service every day. Location perfect!

Stayed in February 2024

The Wi-Fi, the person who works at night was not nice enough, they put uncomfortable bracelets on your wrist and do not allow you to enter the hotel without it even if you show them the room key, very annoying repair work, and you hear the sound of nightclubs in your room, scarcity of giving a bag for a small bag containing coffee and a request for money for this small bag

There is a coffee machine and a bag containing coffee, sugar and coffee creamer. All hotels offer this for free, but they refused to give it to me and asked for money for it.

Stayed in October 2023

Theres a great beach club in front. If your a light sleeper, bring those ear plugs and you will be fine

I like that it's close to the beach. Lots of restuarants near by! There an ally way next door that has a lot of mexican street food. We loved that's theres an Oxxo next door as well

Stayed in April 2023

I liked everything

I liked everything! Clean, super clean! Location, right in Zicatela! Friendliness of the staff Comfortable bed & rooms Wifi was great Smart TV a plus Hair dryer in the room is a plus Electrical outlet at the bedside Price, value Decent pool area Water dispenser throughout hotel are genius and very appreciated!

Stayed in May 2023