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Reviews of Hotel Soberanis 3 stars

Avenida Coba 5 y 7 Manzana 8 SuperManzana, 77500 Cancún, Mexico

#131 of 223 hotels in Cancún

Guests' Choice

Review score

Based on 91 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.7

  • Location

    8.7

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    8.0

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 13 August 2025

    8.0
    Very good
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Beds can be a bit more comfortable

    Location , close to everything - ADO central bus station, right on Tulum Avenue central bus station, good value for the money

    Stayed in August 2025

  • Reviewed: 10 June 2025

    9.0
    /this hotel meets my needs. I come out of Cuba with a shopping list! Major upgrade coming!
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights

    No HOT AND COLD indicators on the shower taps, so you either nearly die from COLD, or HOT No grab bars in the shower - have them at home - and miss them. Bathrooms are dangerous for falls! Creepy TV channel - if they can't afford something normal - why not charge for channel access. And it really was weird. Like amateur night

    This hotel is really central, but the back rooms are so quiet you get woken by the dawn chorus! There is transport right at the door for all the shopping centers, there is a good farmacia 2 blocks away. An icecream store almost next door. And a major supermarket with everything from lunch to APPLES The OXO really is open at 7 but is usually up and running before and lets in the coffee starved.

    Stayed in May 2025

  • Reviewed: 25 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Mosquito inside the room. I had insect bites.

    Good location. Great value for money. Big bed.

    Stayed in February 2025

  • Reviewed: 23 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Walls were dirty Room had a smell Halway always noisy

    Location, couldn't choose better for downtown. Staff were helpful.

    Stayed in January 2025

  • Reviewed: 22 September 2024

    7.0
    It was good value for the money as always, and any problem was responded too quite rapidly.
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    CNN was available but with no picture on my second night and nothing could be done - very frustrating - I don't get to see it very often. The channel was live sound only, and they did call SKY

    No desyuno. I always stay here in Cancun - it has most everything right there, or easy access. I have been coming there for many years. (except during the COVID)

    Stayed in September 2024

  • Reviewed: 20 February 2024

    9.0
    Very good for overnight between buses
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    WiFi weak.

    Clean, quiet, comfortable. Close to shops and restaurants. Easy walk (less than 1 km) to central ADO bus terminal. Good value for the price.

    Stayed in January 2024

  • Reviewed: 14 February 2024

    9.0
    Excellent for overnight between buses
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    weak internet

    Clean, comfortable, close to shops and easy walk to ADO bus terminal. Good value for money.

    Stayed in February 2024

  • Reviewed: 30 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Happy with all

    My room was very spacious and very clean. The wifi was strong and the staff, welcoming. The hotel is an easy walk from the ADO station. I had only booked this as an overnight stay but would definitely book again.

    Stayed in December 2023

  • Reviewed: 5 January 2024

    8.0
    Friendly & helpful staff . Rooms very clean , excellent made service . Great location . Highly recommend if your on
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi did not work

    Very convenient location , supermarket beside it , public bus to tourist area , affordable food in area .

    Stayed in January 2024

  • Reviewed: 13 December 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi very poor. Bed very uncomfortable.

    Good location

    Stayed in December 2023

  • Reviewed: 3 December 2023

    7.0
    Good for one night.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Location is very convenient. It's close to many shops, supermarkets and all kinds of conveniences. There's a convenience store next door. We used it for just one night, as we were just passing through Cancún and needed a convenient place to spend the night. It worked well for this purpose.

    Stayed in December 2023

  • Reviewed: 21 November 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights

    Unfortunately there was a water leak in the bathroom ceiling, which made bathroom damp. Reception staff were bit distant, but always helped, when I needed assistance.

    Location of this hotel is very good. 10 mins walk from ADO bus station. Supermarket round the corner, plenty of restaurants to choose from within walking distance. Room was clean and quiet with everything functioning, as it should. Reception staff always helped, when I needed assistance. Communicating in English wasn't problem. One employee, which was often near reception, I don't remember his name and maybe it was maintenance person, was very friendly and cheerful. He made me feel really welcome.

    Stayed in November 2023

  • Reviewed: 17 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    A little loud at night. Medium wifi. No windows

    Perfect spot! Large room. Good shower. Good bed.. Helpful staff. Affordable Overall I would recommend my friends 😊

    Stayed in November 2023

  • Reviewed: 22 October 2023

    7.0
    Invest to improve the rooms
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 7 nights
    • Submitted via mobile

    Needs ventalation to dry clothing, also there were mosquitoes in our room

    Good price and great location

    Stayed in October 2023

  • Reviewed: 4 October 2023

    8.0
    The staff were well organized, Very few things not to like or molesta mucho
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    Restaurant has gone - COVID

    Location - I came back to the hotel for the location. There are the little buses to where I won't to go. Excellent farmacia next door - a huge plus for me. Grocery store. Same staff.

    Stayed in September 2023

  • Reviewed: 30 September 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 6 nights
    • Submitted via mobile

    Good

    Stayed in August 2023

  • Reviewed: 29 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Rather short on electrical sockets. 2 in total, one by the sink, one totally hidden under a table! Other than that, no complaints.

    Great hotel, v central, 10 mins walk to ado bus station, friendly staff, huge bed, room quiet, great one night stay.

    Stayed in April 2023

  • Reviewed: 13 April 2023

    7.0
    Great place to sleep
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Smelled a bit damp in our room and no free water?

    Huuuuge and comfy bed

    Stayed in April 2023

  • Reviewed: 9 April 2023

    8.0
    Some pros, some cons... worth your money!
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    The hotel is a bit dated, but it was fine for me. It really depends on what you expect and are used to. What I really can't understand is, how the hotel is not having a sufficient amount of clothes hangers. I travelled alone, but you could have booked the room for up to three people. When I asked for more hangers they told me, "there should be two in your room", like that could possibly be anywhere near the amount a traveller needs for his clothes (or even three travellers). There is a safe inside the 60-70 cm narrow closet, which I didn't use. But the installation of the safe is just stupidly where your clothes would be supposed to hang (if there were enough hangers). One afternoon i haven't had hot water.

    The hotel is excellent located. A 5-10 min. walk to the ADO bus terminal (buses to other cities and the airport) and 2 minutes from the next supermarket and the bus stop for local public transport within cancun (beaches...). The first room I was quartered in had a funny smell (humidity), so they moved me to another room without any complication. The room was good for my two-day stay and since I needed nothing from them I had no problems with the front-desk. I add this, because some people commented on that. I just noted, that the front-desk staff was always busy with something and didn't pay much attention to me comming in or leaving, No problem for me though! Beside one time I always had hot water. They agreed, to store my luggage at my last day (some ppl commented here they would refuse to do it).

    Stayed in March 2023

  • Reviewed: 4 April 2023

    8.0
    Excellent location, comfortable room.
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Terrible Wi-Fi.

    Excellent location, right by large supermarket, restaurants and bus to the hotel zone. The room was large and comfortable with good aircon. Quality towels, comfortable bed and pillows.

    Stayed in March 2023

  • Reviewed: 19 March 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights

    Busy area. Lots of traffic

    Good value and location. Convenient for buses and rest.

    Stayed in March 2023

  • Reviewed: 10 March 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and spacious room. Staff were helpful. Great value

    Stayed in March 2023

  • Reviewed: 25 February 2023

    7.0
    Good location but quiet during the night which is a bonus.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The room had a weird smell which we were able to fix with putting the aircon on for a bit.

    Good location, friendly staff, they do have laundry facilities. Was quiet during the night.

    Stayed in February 2023

  • Reviewed: 22 February 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Missing the fridge

    Everything....location is top, everithing very clean, staff ok...

    Stayed in February 2023

Showing 1 – 25

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