Amazing property. Excellent hospitality from the moment we arrived. Roger, our Building 26 concierge, was outstanding.

Stayed in September 2025

N/a

Everything! The rooms, the facilities were fantastic.

Stayed in August 2025

the staff was beyond nice and it was always something to do

it was clean , beautiful and one of the most authentic trips ever taken

Stayed in September 2024

buffet breakfast staff very busy after 10am so took a while to get our drinks , struggle to get a sun bed and brolly at times . too many beds reserved with no one on them for ages . pool staff need to toughen up and just remove towels and belongings and give them to people who want to lie round the pool and not the guests who have been out for the day and expect a sun lounger on there return at 4pm

breakfast great as long as you got to the buffet queue before 10am, food and service in all the restaurants absolutely top notch , drinks glasses never got empty ,

Stayed in July 2024

Leaving to go back home :(

Absolutely everything! From the incredibly friendly, polite and joyful staff, delivering impeccable 5 star service, to all of the never ending, high quality, food options; to bars serving the most delicious cocktails, to the most beautiful facilities and decor... Not to mention, the most gorgeous beach I have ever seen! Endless activities and events. Wish I had more time to enjoy everything that was on offer. Nothing short of perfect! My husband and I had the most wonderful honeymoon. We are so happy we chose Secrets Maroma Beach. Our stay was unforgettable. Shout out to Mario at the Preferred Club Check-In and Alfredo at the Preferred Beach Club. Loved every second, and cannot wait to go back! Secrets Maroma Beach has a special place in our hearts. 💙

Stayed in July 2024

Food tastes

Overall good

Stayed in June 2024

Some of the food could've been of a higher standard. But overall it was good.

Sensational location. Sensational facilities. They do a fantastic job managing the seaweed. The staff were incredibly friendly and attentive.

Stayed in June 2024

The immediate sales pitch of Hyatt’s Unlimited Vacation Club upon arrival. It would be better to ask the guests about it a day or two into the vacation.

I loved the Service especially the personal concierges Emmanuel and Roger! They really go out of their way to make your stay as comfortable as possible. Brandon and Henry also took very good care of us! Our room was not as.cool as we would like so they moved us to a cooler room and gave me an extra bottle of Champagne.

Stayed in May 2024

The facility around the pool, no enough stairs for get in and out, the railings are unsafe, loose and unstable what makes it dangerous.

Entertainment

Stayed in May 2024

The included wine could have been more premium based on the quality of the food, but that’s a personal preference. Everything else was incredible.

Beautiful room (junior suite), lovely pool areas, beach was gorgeous too. Amazing food, the a la carte restaurants were 5 star. Unlimited mini bar and jacuzzi in our room! All of the staff was so friendly and helpful.

Stayed in February 2024

Bed and pillows were not too great.

Food, beach, pool.

Stayed in February 2024

Food services were adequate, but not consistent. Some restaurants better than others, and even varied from night to night. No reservations - but waits of 30-45 minutes; turnover between sittings not efficient. Impressive environmental programs portrayed, however ubiquitous use of plastic water bottles, no in room waste sorting, gas powered gardening equipment (loud as well as environmentally poor) were a bit disappointing.

Beautiful property; fairly traditional style. Very nice beach with clean sand - beach walking was a joy. Common pools fairly busy, usual crowds around swim up bar, etc, but property overall never felt crowded. Swim out room was bliss. Staff were exceptionally attentive and helpful (room concierge and activity leader in particular). Lots of activities, which you can do - or not.

Stayed in January 2024

Check in was out of kilter with the rest of the service received. Seemed uninterested and no welcome drinks as promised

Fantastic stay at the hotel and all staff were very friendly and exceeded our expectations

Stayed in January 2024

Nothing

The resort was beautiful. That staff could not do enough to help. I had a swim up room and it was amazing.

Stayed in January 2024

Beautiful resort, calm and sophisticated, high quality service and food. Definitely one of my most favorites stays

Stayed in December 2023

Everything, swim up room was fantastic, food was great with plenty of options, service was so excellent

Stayed in December 2023

Picas reposeras en la playa y tener q madrugar para reservar

La playa lo mejor Personal de ingreso (Mario) insuperable

Stayed in November 2023

The hard sell to purchase a membership to the Hyatt vacations packages upon check in. The pools were not heated and the water was, at times, too cool to swim in. After spending extra for a swim out, it would have been nice to be able to swim at all times. The bed linens and especially the pillows need upgrading.

It was clean, sanitized often and beautiful. Beautifully landscaped and the amenities were many! The staff is genuinely friendly and very helpful. Our room was comfortable and furnished well. The food was delicious, from breakfast to the dinners and all snacks in between. The spa was beautiful and the service was great. The beach sand is soft and landscapes breathtaking.

Stayed in November 2023

My wife and I were here for our honeymoon last month and stayed in the preferred club swim out suite. We were not disappointed, all the staff were more than helpful. The concierge always made sure we had everything we needed. The selection of drinks in every bar was good and no cocktail was too much trouble for any of the bar tenders. The food in all the restaurants we ate in was very good. The teppanyaki table in the Asian restaurant was outstanding. The pools and the beach were always clean. We’ll definitely be back

Stayed in October 2023

I did not like the fact that I was not able to extend my stay. Unfortunately, 8 days is not enough time to enjoy everything that the property has to offer.

"If you are looking for a serene and secluded getaway, Secrets Maroma is the perfect choice. This stunning resort, part of the Hyatt brand, boasts a spectacular design and architecture that has been preserved for 15 years. You will enjoy modern amenities and attentive staff who will cater to your every need. The resort offers a variety of shopping, dining, nightlife, and entertainment options on-site, so you will never run out of things to do. Plus, you will have access to the best beach in Riviera Maya, with its pristine sand and clear water. Secrets Maroma is an adult-only resort, which adds to its charm and tranquility."

Stayed in September 2023

Honestly, everything was great. The only “negative” part of the trip was one element of an excursion off the resort.

The whole experience exceed expectations with great food, great entertainment, and amazing customer service.

Stayed in September 2023

There were a few times that poolside bar and food service were slow but it was busy and understandable. Some bars made better drinks than others but they were unlimited, so nothing lost!

Everything was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment. Pop up lunch specials were all beyond amazing food! I felt special and pampered and relaxed.

Stayed in September 2023

Time share people at check in

Everything!

Stayed in September 2023

Mosquitos and long pant dress code

We loved the friendly staff and the beautiful grounds. The food was delicious and the beaches were stunning.

Stayed in September 2023