Reviews of Hotel Secreto 4 stars
Jardin Principal, 4. Zona Centro, 37910 Pozos, Mexico

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Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe room was beautiful and clean. The mattress was very high quality. Staff was friendly and helpful. The included breakfast was very nice and substantial.
Shower pressure was low and on our second day the "hot" water was barely warm. Internet was very slow.
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewCharming property. Quiet, simple, yet elegant and authentic. Beautiful garden and perfect location in the center of town.
No parking. I wish they gave instructions on where to park on the street.
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewLocation and atmosphere
No internet in the rooms
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 September 2024 · Stayed in August 2024
Verified reviewWe loved the place. The facility only has three rooms but it is great. The breakfast was good. A little detail that gave the place an extra was the fact that I asked for more firewood while we were at dinner and by the time we arrived at the room the fireplace was already on.
Reviewed: 9 August 2023 · Stayed in August 2023
Verified reviewPeaceful setting with lovely gardens. Quiet. The staff was very kind and responded to our requests. The breakfast was delicious and plentiful.
Reviewed: 12 June 2023 · Stayed in June 2023
Verified reviewgreat
condition air.
Reviewed: 5 March 2023 · Stayed in March 2023
Verified reviewA little gem, beautiful local architecture, tasteful rooms with character, comfortable bed, cosy log fires for cool evenings, gorgeous garden with an intimate feel, like your own home. Delicious and generous breakfast. And extremely helpful and friendly service from Juan and Rosita. It was my mum’s 70th and they put a balloon and a bottle of wine in the room, with some flowers, it was a touching gesture.
The boiler situation could be improved, but we managed to have nice hot showers.
Reviewed: 13 February 2023 · Stayed in February 2023
Verified reviewReviewed: 21 December 2022 · Stayed in December 2022
Verified reviewBeautiful small hotel/ bnb! Very welcoming staff. Safe parking.
nada!
Reviewed: 21 December 2022 · Stayed in December 2022
Verified reviewNo hot water on shower and the right sink faucet was not in good service.
Reviewed: 20 December 2022 · Stayed in December 2022
Verified reviewReviewed: 14 November 2022 · Stayed in November 2022
Verified reviewReviewed: 31 October 2022 · Stayed in October 2022
Verified review