None

Everything, very good location

Stayed in August 2025

We booked a standard full bed room but got a twin bedroom.

Great location, good facilities, friendly staff, very clean and well maintained.Hot showers and a nice pool.

Stayed in June 2025

The pool was not clean. It looked like a swamp.

Stayed in May 2025

Everything

Excellent service and excellent location

Stayed in June 2025

The gym was decent, but could use some different equipment

It was close to main attractions, within walking distance

Stayed in June 2025

Close to all historic sites in Guadalajara.

Stayed in May 2025

Friendly staff, large rooms, great location

Stayed in May 2025

The only time we request to clean the room they didn’t clean the floors.

Location, staff, overall very nice hotel.

Stayed in May 2025

really i can't think something i did not like comparing with other places i have been stayed.

excellent location, staff very friendly/professional, also the piano on the afternoons made the stay very comfortable, front desk very informative about events and things to do in the city. a ten plus!!!!

Stayed in May 2025

Internal windows that go to the central atrium means that you can’t have them open due to noise, safety and privacy. Although there is aircon (which I personally don’t like), it was stuffy and dark. I also found it to be noisy because sound echoes around the atrium and you can hear people from the room above.

Roof top space was lovely. Location to the old town centre was good.

Stayed in May 2025

old rooms and furniture and a bit dark

location

Stayed in May 2025

The staff is great. Everyone is professional, but also authentic--these are genuine, good people from the front desk to the cleaning people. Good humor abounds at Hotel Santiago Compostela! The piano player is also a nice touch in the atrium on ThFS.

Stayed in April 2025

Nothing . Everything was great

The pool and the friendly staff

Stayed in April 2025

Parking can be improved.

Great location. Good as ambience

Stayed in March 2025

Parking is available, but could be improved.

Amazing location and building. I will be back.

Stayed in March 2025

Elevator wasn’t working

Pool area is very nice

Stayed in March 2025

The room smelt like mold! It would be nice to have an outside window. Even the windows into the middle courtyard have the balcony, so people can walk in front and look right into your room and directly into the bathroom, so you pretty much need to keep the curtains shut. It takes a. Long time for hot water for the shower. Be patient though, it will come. You need to reprogram your key every time you leave your room to get back in. I am not sure if they are replacing the flooring in the lobby, but it looks like there are stains on it! I know it is clean, as they mop it every morning. The cleaning staff start moping the floors right outside your room pretty early in the morning and you can here everything going on outside the rooms. The pool was also pretty cloudy although very well used while I was there. There was also some kind of a sewer smell while sitting up there. There are homeless people right on the corner by the 7 eleven, which were not a bother and not the hotels fault either.

Stayed in April 2025

Interesting hotel. No outside windows from the room but still manageable. Staff very friendly and great location.

Stayed in April 2025

This hotel is centrally located, features a stunning courtyard atrium, and has wonderful staff. Rooms are cozy and well appointed. The rooftop pool and views are magnificent. We would recommend this hotel immediately.

Stayed in March 2025

None comes to mind. Beds can be more comfortable

Great location, very helpful staff

Stayed in March 2025

The location was great, the atrium was beautiful and the top floor patio and pool area looked onto the plaza and churches. Walking distance to my favorite restaurants and attractions.

Stayed in March 2025

The hotel was exceptionally clean but aging somewhat. Although there are new toilets and new sinks, the drainage of the sinks (two rooms) did not drain well.

The staff, Ismael & Juan Carlos were very attentive to client standards and needs. Polite and amicable for a gay couple. Also very helpful to provide us with information to visit the city. The one hour of live piano music in late afternoon was amazing and so much appreciated after a long day of touring.

Stayed in March 2025

Rooftop pool! Right on the edge of a big church square. Lights are a bit harsh, and there was no window to the outside world, just onto the inner courtyard.

Stayed in February 2025

Bedrooms were not very clean. In the description it mentions the bedrooms have a balcony but it was more like a deco balcony, with no access. I understand the hotel is in downtown and noise can be expected, but the rooms don't have noise cancellation.

Location in center Guadalajara was nice and practical. The pool was nice and easy to access, with a nice view from the city center. Beds were comfortable. Parking in the hotel.

Stayed in February 2025