Poor quality of gym and average breakfast

Private beach. Beautiful outside pool. Best tacos at the pool restaurant.

Stayed in May 2023

A little the time to pass security, but it also make us feel safe.

Just gorgeous! The building, the landscape of the gardens, palapas and fountains, and the ocean view. The food is amazing and the spa sooo goood.

Stayed in June 2023

Nothing that I didn’t like.

It’s an old but beautifully maintained, clean and well run property. It’s up on a hill with a spectacular view, but it also goes down to a lovely part of beach with a nice swimming pool area. There’s a restaurant on the beach and one at the top, both serving good food. And a nice bar. The staff are amazing; so helpful and friendly. Excellent WiFi everywhere. I hardly left the hotel for the three days. Overall a relaxing and charming experience.

Stayed in April 2023

- Bell boy got angry because apparently tip was not good enough - Glasses at the beach are not fully clean - Furniture is a little bit old and in general the hotel needs a little make up - I found two small cockroaches in the room

It's a comfortable hotel but if you find the same rate with other hotels, probably the others are better. Nothing so bad but also not the best.

Stayed in December 2022

Although they probably try their best there are places they could improve mainly food chapter, silence, pool area definitely need a revamp and a new cleaning routine ( black fungus between tiles is not a joke). Sunbeds are crumbling and the nix of different type of seating some in plastic some in wood clashes with the tropical paradise they try to achieve. Hopefully management will take this as a constructive critique and less of a complaint. The good intentions are there but needs a bit more than that.

Gorgeous views and very big rooms. Stuff incredibly helpful and nice and try their best even when the language raised some problems. The beds probably the best you can have. Altogether a pleasant and happy atay at Quinta Real.

Stayed in December 2022

some people in the hotel were not really helpful, they don’t know how to solve your requirements, I was expecting in a 5 star hotel a more qualified personnel. The bathroom is good but needs the bathroom some maintenance, it is old and doesn’t look so good.

great location. private beach and the facilities are good, small hotel then is private.

Stayed in December 2022

The food was awful.

The fact that there was no music at the pool made it very quiet and restful - AWESOME!

Stayed in December 2022

i wish the beds were more comfortable

how clean and beautiful it was

Stayed in December 2022

food was too expensive

beautiful views and great service

Stayed in December 2022

The food was too expensive for the medium quality.

Great location and an amazing pool area. The staff was lovely.

Stayed in November 2022

neighboring commerces

everything!

Stayed in October 2022

some staff were a little slow… but polite and nice

beautiful setting and landscaping

Stayed in October 2022

Beautiful views from the rooms and restaurant, the beach club is well located with a private beach, the staff is very attentive and the food is great!

Stayed in October 2022

great staff very friendly and amazing place

Stayed in October 2022

beautiful views

Stayed in October 2022

Age of building

Great customer service

Stayed in September 2022

Bit tired on the edges, older resort. Nice beach with beach chairs and restaurant service, but the location doesn’t allow for getting to other restaurants in the area without a car or expensive taxi. Five days of eating from the same menu got tiring, the food is okay but not exceptional.

Beautiful beach, nice pool and attentive staff. Lifeguard and security. Staff very helpful and nice. Comfortable bed and good linens.

Stayed in July 2023

Hotel needs a renovation

Stayed in January 2023

The paint on the exterior is chipping, there was mold in the shower. The bellboys have a deal with a certain driver and they’ll call him and make guests wait extra time and pay extra when there are taxis readily available outside of the property. The beach club is meah. The hotel is located next to a public beach, so any claims of private access to the beach are false. The ocean is not close to the beach club. Food service is slooooow. Room service doesn’t pick up calls.

We enjoyed the company of our family.

Stayed in March 2023

terrible beds, insects in the room, air conditioning out of service with no response from the hotel

location, beach

Stayed in January 2023

the property is pretty old they’re hanging on. there’s no bar to have a cocktail just the restaurant which has a menu only on your phone. we invited a couple to join us for dinner one night and the meal was mediocre and the service was pretty poor also the public each next door is distracting

great view. nice staff comfortable bed large room. breakfast was fine

Stayed in January 2023

clearly 4 star level, not a five star hotel too expensive for what it is (even considering high season pricing)

Nice classic Acapulco hotel, great location, perfect sea view from most rooms Great staff and service (except for one person at reception) Personal touch and good size of hotel

Stayed in December 2022

the mini bar ridiculously expensive, the food was really bad, the hotel looked cheap and old, the rooms were super far from the sea, you had to take two elevators and walk a lot

the staff was nice

Stayed in October 2022

overpriced rate, lack of maintenance, old pillows, ragged towels, horrible and overpriced food

location and staff

Stayed in October 2022

I was being over charged for a meal for the breakfast!

I loved the private beach and cleanliness

Stayed in August 2022