Sink in bathroom was cracked which can cause infections. Room 710

I love the location and the staff is amazing. I have stayed here 6 times. I will no longer be staying here they do not allow service dogs.

Stayed in September 2025

No comment

That is clean and safe place to stay

Stayed in July 2025

The ambiance was peaceful and serene.

Stayed in June 2025

The location was easy to access nice cafe and restaurant outside.

Stayed in August 2025

Na

Great location friendliness

Stayed in June 2025

Nothing

Everything was so beautiful and the people were very friendly and helpful

Stayed in July 2025

The toilets in the gym/ spa area were low flush toilets. You had to wait some time for the water to fill up again so you could flush it.

The location is perfect, near the border and in a shopping plaza w/ restaurants and shops. There's a yummy taco area across the street. The pool area is beautiful and the jacuzzi was perfect. The gym is great and the spa looked lovely. The room was spacious and the blackout curtain was very helpful.

Stayed in April 2025

When I booked I said we were two adults and one kid of 15 years. But when I checked in at the front desk they charged me $789.00 Mexican pesos because for them the kid of 15 years is considered as an adult!!! So I am very upset of this charge. Better don't ask the kids ages and just say 3 persons.

Stayed in July 2025

The rooms are not sound proof so bring ear plugs. You can hear loud car engines all night. The hotel doesn’t allow service dogs. My next trip to Tijuana I will stay in a hotel that excepts dogs! 🐶

I have been going to Tijuana for a year to get implants I have stayed at the Quartz many times over the year. It’s like coming home when I walk in the bellman always says welcome back Ms.Thompson and takes my belongings. The front desk were all new employees she did okay but didn’t give me all my breakfast tickets. There was one positive change you can now charge everything to your room saving taking money to the pool for drinks. The room wasn’t what I was used to it was a care room for those who have surgery. It was on the 5th floor the view of the pool was beautiful. I love the day beds and the jacuzzi is a must. When I went to breakfast I got a warm welcome and a hug from my favorite employee who helped me when I had all my teeth pulled. There’s no ice on the floors so you have to call room service to bring it.When Lutz saw how swollen my face was she went and got me an ice bucket that was full. Then she brought me another one before she went home. Lutz and Esmeralda in the dining room are fabulous servers ask to sit in their section you will have Ritz Carlton service.

Stayed in June 2025

I always love staying there.

Stayed in July 2025

The bed is too hard

Everything

Stayed in July 2025

Nothing. There is nothing I did not like about this place.

The food, the staff, the whole environment

Stayed in July 2025

NA

Staff were very helpful, lovely clean facilities.We struggled with the language but they were very patient

Stayed in June 2025

Nothing.

The rooms and property felt clean and comfortable. A few restaurants on site made it very convenient.

Stayed in June 2025

Excellent employees

Stayed in May 2025

need to get off the light control and make it simple it doesn't work, and it looks cheap internet should be upgraded with speed, and the spa should be available until 10 All other aspects are reasonable, but the hotel price is a bit high. The internet also needs to be upgraded for better speed. Additionally, the spa should be available until 10 PM.

friendly staff, clean in a good place

Stayed in May 2025

For the price being paid, I would prefer a better and more generous breakfast.

Comfort and Staff

Stayed in May 2025

There is a complementary breakfast , continental but they never tell you where to get it 😮‍💨😮‍💨 so I went down stairs where everyone was eating a kind of restaurant and I said a continental breakfast on my room . So they brought the continental Breakfast of their menu and I HAD to PAY for it . Lameeeeeeeeee saying that the continental breakfast of their menu even tho I said continental breakfast on my room . Disappointed and just because of that I will never stay at this place

Everything was great except 1 thing

Stayed in May 2025

The A/C did not work in the room, it was very hot.

Friendly staff, very clean and the location is awesome.

Stayed in May 2025

No dislikes except I couldn't stay longer

Very nice and professional staff and how beautiful everything was

Stayed in April 2025

The spa was excellent

Stayed in April 2025

Yes

Stayed in March 2025

coffee machine in my room didn't work

fast check, outstanding breakfast, oustanding window views from room, clean bathroom

Stayed in March 2025

Comfortable bed. Good working shower. The spa was nice.

Stayed in March 2025