Noisy. Would be great to have hooks on the back of the bathroom door.

Bed and room was comfortable.

Stayed in February 2025

Pillows were really too thick and hard. Room did not smell nice. Old couch. No luggage rack. The view: windows overlooking a busy street.

Spacious, clean room. Relatively quiet. Large bathroom, lot of space to your toiletries and magnifying mirror. Shampoo was provided. Big shower with hot water. Comfy beds. Friendly staff. Pool looked nice, did not try though. Excellent location next to ADO Alterna. Lovely cafe around the corner to have healthy breakfast. Wi-Fi was fast. Good a/c and fan. Fridge. Elevator.

Stayed in March 2025

Nothing!

Great location if you are travelling by ADO buses - right across the road from the terminal. Walking distance to the beach, Quinta avenida, several restaurants, Walmart, and another big supermarket. Gd taco stall right across the road for cheap eats. Very friendly staff who mostly spoke gd English or we managed with Google translate. Great cafe next door that does fabulous breakfasts and healthy drinks etc. Open 8.30 ‐ 2pm. The pool felt chilly when I first arrived, but a few days later, it was warm enough for me to go in - I hate cold water! The room was huge and very clean but the sofa bed and curtains etc were very old and tired. Small fridge was useful to keep drinks cold and there is a free water station down in the reception area. Also, coffee, but I didn't use that as I don't drink coffee. It's not the cheapest place to stay but a bit of luxury for me after backpacking around Belize for 3 weeks. Very quiet at night and not much noise from neighbouring rooms either.

Stayed in March 2025

Zero WiFi accessible outside in the pool/back patio area of the property.

Our experience from the very beginning was outstanding, thanks to front desk representative, Diana. The very spacious suite was an exceptional value!

Stayed in January 2025

Location and cleanliness

Stayed in February 2025

The hotel is located next to ADO bus station which is great for traveling. The staff are friendly and very helpful.

Stayed in December 2024

Big appartement very close from the city center and 2 big supermarkets. 5mn walking to be in the center. Good price for the location and the size of the appartment

Stayed in November 2024

Love the rooms on the ground floor by the pool , there are four of them

Stayed in August 2024

We had reserved for one night and decided to stay one more night , spoke to Angel at reception , amazing costumer service he extended our stay without problem , very nice guy with a pleasant smile , I like the hotel being clean and white sheets , very good for the price

I had reservations to another hotel near 5th street, it was so nosy and we decided to change hotel, I found Playa Encantada online, when I arrived I couldn’t use my Amex and decide to pay online, the receptionist keep us waiting saying it would take two hrs for her to get the reservation , if we did the reservation directly with her ( was more expensive but she will give us the keys sooner, it was 8 or 9 pm, we came from long flight and hungry with our luggage, it really seems she just want us to keep waiting because we didn’t buy with her , she keep saying “ va a tardar dos horas en caer la reservación”

Stayed in August 2024

Bed bases are getting a little tatty (but comfortable) and sheets had stains.

Excellent location across the road from ADO bus station where we caught a bus the next day. Very nice clean swimming pool where we cooled off after a long day travelling. Great that there's a lift so no need to carry bags up to the second floor where we stayed. Spacious room for the 3 of us with two large beds. Quiet location and aircon worked well so we would have slept well if son hadn't woken us at 2 a.m. Free morning coffee in the lobby was much appreciated. Nearby supermarkets to buy supplies for bus trip.

Stayed in July 2024

Great location

Stayed in June 2024

Great location if you need to catch a bus, centrally located. Basic but clean and spacious

Stayed in June 2024

Nothing - we were literally in the hotel for 9 hours, 8 of which we spent asleep. Good job!

Good location right next to the bus station. Room was clean, bed was comfortable and AC was powerful. We just needed a place to crash between travel and this was perfect.

Stayed in May 2024

The staff was not nice or welcoming They replied hello only when u "interrupt" them....

The room was big The bed was comfortable Location great ADO bus station is across the street The room was cleaned every day 2 block from 5th Avenue Great food around

Stayed in April 2024

N/A

Proximity to ADO bus station.

Stayed in March 2024

Pool ladder broken! Front desk not accommodating - asked for a glass / big deal! Coffee in am but chairs not arranged

Location great - quiet!

Stayed in February 2024

Nothing

Great all the way around, very convenient for those who are taking the ADO bus, many shops and restaurants around. I'll go back.

Stayed in January 2024

Excellent service, big room and clean enough.

Stayed in January 2024

it is a little noisy at night but buses stop running late night

Right across the street from ADO bus station Drinking water available at the lobby Good restaurant selections nearby

Stayed in January 2024

Could be more modern, especially bathroom. Also would be nice to have breakfast included

Very spacy room, perfect location, next to Ado

Stayed in December 2023

Next to the Alterna bus station, so convenient for overnight stays . Very spacious and well appointed room .

Stayed in December 2023

It is in front of a school and if you get one of the rooms with city view, you can hear all that noise from the students, and you cannot even sleep during the day.

It was a nice hotel to stay for a short trip, not to much people so you can get some rest

Stayed in September 2023

There are no blankets, just a very thin sheet

This is my go-to spot

Stayed in July 2023

The sofa was broken But we did not used

Very good value for money

Stayed in July 2023