There was no A/C anywhere. The funny part is that when we asked about it, the staff said the AC was running and the temperature was fine. LOL. I love hot weather, and I handle it well, but the truth is that many guests (and my 7-year-old and my husband included) ate in the restaurants at the resort with t-shirts soaked with sweat. My husband did not like to be sweating everywhere in the resort (except for the area of the elevators on each floor and the rooms). We did not enjoy much else, but we kind of understand that it happens: there are a huge number of Coatíes living in the resort, mostly on roofs, under bushes, and also under the Balinese beds around the pool. They are a type of raccoon that would eat anything you leave by your towels for a second. As soon as you look to the other way, they would jump and eat it. You literally could not order food at the pool and stop eating for a bit and go swim at the pool. I saw coatíes going into beach bags and purses too if they happened to smell something that may be food. It was funny at first but annoying when you had some fruit to snack on here and there while swimming and they would constantly steal it.

We upgraded to Nikté and we had a wonderful and personalized attention by our concierge Emmanuel Baraza. He changed our minibar to have only the 3-4 kind of drinks we needed for our family of 4. He would come into the room when we were out to set up games for our boys (5 and 7 years old) a couple of days, he also brought another day a nice artisan handmade Mexican style backpack for each with a small kids and environment friendly sunscreen and insect repellent. Another day, he left 1 stuff animal (axolotls) for each kid with information about such an unique animal who lives only in a certain area in México. Also, we had a visit to an open and a close cenote with our upgrade and was THE BEST activity to do with our kids. There, we cliff jumped to the cenote and go down to it in a zipline. It was REALLY FUN!

Stayed in May 2024

I don't like resorts. this place is great. I am not a resort person. I came for friends.

I came for friends. I do not like resorts. This place is very nice. the food is incredible for a resort, truly. the staff are amazing. I am not a resort person so the price was a lot for me.

Stayed in February 2024

The property needs to be maintained a little better. Repair work done on walls. 24 hour coffee bar was not open at 6:30 am so we couldn’t get coffee before an excursion. Room service food was not very good. The steakhouse was closed.

Nice layout. Lots of restaurants. Raul the concierge was very helpful and made our stay very comfortable. Swim up Suite was amazing. The swim up bar was awesome. The Teppanyaki restaurant was very fun and food was great. Excellent food and service in Capella.

Stayed in August 2023

the rooms could have been better designed. the toilet door is a glass door with no lock, and there is huge glass window between the bedroom and the bathroom. as a result, there is ZERO privacy for using the bathroom.

the property was beautifully designed and decorated. the family vs adults only lay out is genius.

Stayed in June 2023

The pool is very deep. Its over 5 ft everywhere but in the kid's pool. I couldn't get drinks at the swim up without sitting at the bar because I couldn't touch in the pool bottom anywhere. It was difficult to bring your kids anywhere on rafts or even with floaties if you cannot touch the bottom of the pool. It was way too deep for a main pool. Our room had a great Ocean view, but we were right above the restaurant and couldn't open the doors without smelling food the entire time. There is no couch in the room despite the pictures. There is only 1 swim up bar, there are waiters, but they are hard to come by in the kid's section.

The hotel was really nice and upscale. The food was great and there were a lot of options. The Friday night carnival games and pirates at the pool were a great hit for the kids.

Stayed in January 2023

More food variety, eg Thai, Indian etc

Food all tastes the same. Maybe good for Western taste but Asian travellers beware, the food gets very boring very quickly

Stayed in February 2023

the slow service at some restaurants, the only place to eat between 11am and 1pm is the snack place at the pool, no lots of options, so had to adjust lunch times and naps accordingly, with a 3 year old.

the facilities, the kids club , the cleanness, the friendly and smiling staff

Stayed in February 2023

The bartenders look at your wrist all the time and if you were not premium wristband then they sometimes ignore you for the person that does have it, not all but the majority. Difficult to put a donut bar in the entrance of our room, and we were not able to take it because we were not premium, having 2 kids of 4 and 5 is quite difficult to ignore it and not have a donut, so a couple of cries were part of the trip.

The food is really food, the restaurants with food options. The amount and diversity over the pools is really good. Two great options for the kids on the pools, it was a lot of fun for them.

Stayed in November 2022

No coments

Everything is clean and beutiful

Stayed in July 2025

I did not like the property. Very Bad Food and over all service. Staff do not talk English and very difficult to communicate.

Stayed in May 2025

Nada

Cleanliness Service Balance of children and adult activities

Stayed in May 2025

The air conditioning was a llittle loud and woke us up a few times and we did mention that the fridge in our room was not working however not got fixed. The room was well appointed however.

Our pool service area server was Laura and she was amazing. We cannot say enough about her. She was extremely busy but always met us with a smile and day two didn't need to ask what we were wanting as she already new, It was mine and my daughters birthday while we were there and they couldn't do enough to make our day special, We are so grateful for the amazing service. Luis the pool concierge was truly amazing as well. Made our stay very memorable.

Stayed in February 2025

I thought the property was old and run down. During our stay, repairs were being made but these seemed to be only surface level. The hotel needs a complete remodel as it feels and appears old and outdated.

I liked the hammock section on the adults only part along with the beach, which was very clean and tidy.

Stayed in February 2025

Lovely breakfast, lot's of selection 🙂

Stayed in December 2024

The hotel is not as good as it was a few years ago and everything requires an update. They charge $20 per hour for a late checkout. Visitors from outside are not allowed to visit you, even if it's just to sit and talk. One of my friends came to visit and they treated her poorly, making it difficult for her to leave. The maintenance is okay but not great. We had a room with a connected door to another room with a very noisy family, which made it feel like they were in our room. Make sure you don't have any connected door. The food is okay; you won't be hungry, but don't expect chef restaurant-level quality.

The staff are very friendly, especially Joel, the waiter in the Naos buffet. The pools are nice and friendly, not crowded, and they allow you to eat and drink in the pool.

Stayed in May 2024

Sewage smell in some areas.

Everything: from facilities to customer orientation of the staff!

Stayed in March 2024

Price

Shows

Stayed in December 2023

Food. Mediocre at best.

Pools

Stayed in December 2023

It was a normal stay.

Stayed in December 2023

Massive size made getting around difficult, toilet clogged constantly, no coffee in room, restaurant reservation process outdated & filled with errors, buffet food subpar.

It has a lot for children with the splash park & kids pool

Stayed in November 2023

First time in an All Inclusive. In my next All Inclusive, it will be very difficult to improve the experience! I loved Paradisus! Everything was perfect!!

Stayed in September 2023

Food is absolutely terrible. Even the basics like juice , bread , butter was simply inedible. Seemed like they use the Cheapest ingredients possible. A huge disappointment of the trip. Staff very disorganized.

Pools , beach , room

Stayed in September 2023

I love all of this hotel

Stayed in August 2023

security is top notch. safety feeling as well

Stayed in July 2023