The only thing this resort needs to do is get new pillows and new mattresses, and it would actually be a five star

The location could not have been any better, amazing stunning and beautiful

Stayed in February 2025

Not a dislike however updating pillows and beds would make it 5stars

Property was outstanding location best we have been to in puerta Vallarta! We will be back

Stayed in February 2025

N/A

This resort was great overall. It is kids and family friendly yet not that crowded. Food and drinks were great! Basically there is food available 24/7. Good nightly shows for kids and adult with outdoor nightclub. Pool and beach were great. Service and rooms were excellent! They have non-motorized watersports such as Surfing, Boggieboard, Peddleboard, Kayak, and snorkling (seasonal). Highly recommend this resorts to everyone.

Stayed in January 2025

The 600 resort credit was worthless. The bed was hard.

It was clean the staff was friendly

Stayed in January 2025

Bad smell in some areas. The pool hours could be extended.

The staff was very friendly and polite. The gardens around the property are beautiful and very well maintained. The rooms are clean and good size. They have many restaurants to choose from as well.

Stayed in October 2024

The food wasn’t the greatest. We were told we were getting a $1500 credit to use at the resort and it was actually coupons

It was a little outdated but very clean. Staff was amazing!

Stayed in April 2024

The drinks were obviously watered down to the point that I suspect the alcohol was as well. Several times I asked for a "double" and the bartender more or less refused. The food wasn't bad but for the price it should be better.

Beautiful location. Friendly staff. Good service.

Stayed in April 2024

Pool was good but needed some maintenance

Breakfast at the nest was top notch

Stayed in January 2024

Churros, we missed them

We loved that great variety of food every morning and the kindness and good service of all the staff.

Stayed in January 2024

Unless you get up very early you can’t get a pool or beach chair. People save them all day and it’s not patrolled by staff. One staff member tried hard to book us into a one hour sales pitch for their travel club just minutes after arriving. Turned us off a bit. At least wait a few days to see if we even like the resort.

Beach was excellent. Loved the protected ocean swim area. Buffet and Mexican restaurant were wonderful. Staff were all very friendly and attentive. Good pickle ball courts. A bit far from any activities that left from PV or NV but my husband wanted to surf so it was ideal.

Stayed in January 2024

AC in the rooms is virtually absent Alcohol drinks are a joke - only local super-sweet ingredients are used so you dont feel the taste, only colored sugar Facilities are in poor state: public toilet doors wont close; some bulbs are missing; nails are sticking from what used to be wood railings; smell of sewer in many places. Beach organization sucks - it's already small and 1/3 of it occupied with a shop (!) and massage beds that noone uses. As a result, beach beds are confined to a very small area and are in short supply

The property is of mid size, it is well planned and provides shade and interesting landscape solutions (a mirador, a church, a zoo etc). But facilities are dilapidated and not maintained well. The staff is very good, especially bartenders - unlike other hotels, they are professional and not arrogant The water sports team is efficient and amicable. Food in the buffet is good and of decent variety; a-la carta restaurants are very poor, just avoid them The beach is swimmable; unlike the other locations nearby what are only rocks

Stayed in December 2023

We were hoping to be welcomed with kindness all around and the attitude of some of the staff weren’t great. We had to drink cappuccinos because black coffee was bad, every time. Need more plates in buffet restaurants and maybe extend hours for pool/ocean towels.

Great location, good food, good drinks and some of the staff were incredible: Arcadio (most of all), Miguel, Francisco, Rosa (in the restaurant); Osmar with the bags and Uriel (wonderful drinks) thank you all for your amazing help and attitude! You made our stay a very nice one.

Stayed in July 2023

Half way our stay we switched from the general area to the family selection area, which is a huge improvement in room quality, comfort & personal service. I highly recommend paying that little bit extra, because it's definitely worth it.

Stayed in June 2023

•The seashore was full of plants inside the water and was really uncomfortable to swim with that •The snackbars for the pools and sea didn't have much variety •There wasn't any elevator to move between the floors

•The food is pretty decent, however for a Mexican who knows the ingredients the Mexican Restaurnant could improve but pretty good overall • The adults only pool was truly for adults, and the staff made sure that the rules were applied for everyone, really happy with this. •The room was spacious and comfy

Stayed in May 2023

We have no complaints.

Great location. Wonderful food. Kind and helpful staff.

Stayed in April 2023

The al a carte restaurants were not too great. The portions were very small, and food was not too tasty. There are no elevators, just ramps and stairs. Which I wouldn't normally mind, but being 6 months pregnant with a toddler made it a bit challenging to walk around the property.

Clean facilities, friendly staff, had a small surprise zoo inside which was neat for kids/families to see the animals. The buffet had a variety of options and the food was good. The small lagoon on the beach was great for small kids. Too bad we did not discover it until our last day. The spa was nice for a relaxing massage. And the kids club had organized activities for the kids. The shows each night were entertaining.

Stayed in April 2023

The rooms need refreshing. Evening entertainment was great but too loud.

Food service was excellent and beyond expectation , accommodated my special dietary needs. Adult pool was mostly peaceful. The grounds are outstanding.

Stayed in January 2023

Rooms on building 4 could be loud at night as close to disco

Loved family selection and butlers. Easy to travel with a toddler. Hotel had high chairs and strollers to use. Shout out to Hector for going above and beyond for my son! The staff were extremely accommodating, professional, kind and personable in making our trip very enjoyable. Will be back!!

Stayed in February 2023

Making reservations for dinner and they were always full. I had selected room service daily and after our second day our bed was not made.

Variety of pools and spaces

Stayed in September 2022

All Inclusive is nice but can be a real negative. The food is marginal and caters to mass servings. It seems they are trying to feed a lot of people and therefore they cannot make excellent food. They are also doing their best to make the alcohol go as far as they can so drinks are pretty weak and super sweet. We were approached many times with a fairly aggressive request for us to join their vacation club/time share. This was not something we wanted. Also, the property is huge. So, be prepared to walk a lot.

The resort has some amazing views and wonderful pools. The room was very nice and the staff was exceptional and very attentive to our requests.

Stayed in September 2022

The resort was nice, but there are many nice resorts out there, what made our stay truly exceptional was Eliutt Dominguez at concierge services. He went above and beyond to make this an awesome vacation. All the restaurants are good but The nest was incredible, we had two allergies in our group and Verenice, Adrian, Fany, Antonio all went out of their way to accomodate us, it was incredible.

Stayed in August 2025

Buffet was always full and had to wait at least an hour to eat. And then again get in line to get a plate of food.

Staff was friendly.

Stayed in July 2025

Excellent Service and very polite employees

Stayed in July 2025

It is ridiculous that you have to book a time slot at a restaurant that always fills up well before you even had a chance to think about dinner. I was alone and could never book a spot because it said all full which was a total joke because every ight I’d show up and just ask for a table and I would get one. Horrible system and the buffet food all tasted the same. For an expensive resort the food system should be better.

I liked my partial ocean view room

Stayed in April 2025