Nothing

Everything was perfect. No complaints

Stayed in August 2025

Nothing at all

Great space, impeccable service and perfect location 👌

Stayed in August 2025

A morning coffee/pastries or breakfast service upstairs on the rooftop would be fabulous.

Great location. Very quiet and calming retreat from the bustle of Roma Norte. Very responsive to texts (via Whatsapp)/questions. Roberto and Pablo, went out of their way to be helpful.

Stayed in August 2025

This place is incredible. It’s modern and stylish. It’s impeccably clean and has everything you need. Great location, very safe as a solo female traveller. Can’t recommend more.

Stayed in August 2025

There was a rooftop bat in the hotel that was never open.

The service was excellent, and everyone was so friendly to assist with whatever you needed. The rooms were great, and we felt at ease being there. The location was great, and we walked everywhere within 20 minutes.

Stayed in August 2025

Nothing to mention

Rooms were very spacious, modern and clean in a great location

Stayed in August 2025

Friendly staff. Especially Pablo

Stayed in August 2025

Terrace was unstaffed most of our stay

Perfect location and beautifully decorated. Rooftop terrace is incredible

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

Nothing

Great location, spacious rooms and friendly staff. Loved the rooftop space, it would be great if cocktails or appetizers were served up there. Next time we wouldn’t book the bottom floor under the restaurant (my daughter is a light sleeper), but the staff thoughtfully provided ear plugs. Everything else was perfect - loved it!

Stayed in July 2025

Clean, new, comfortable, great location

Stayed in July 2025

I can't really say there was anything I didn't like. The room was spacious, clean, sheets and towels replaced everyday, a refrigerator, stove, utensils, dishes, everything.

The Onto was very centrally located to many restaurants and bars, in addition to some of the tours we took. The front desk staff was great and Pablo was there for anything you needed.

Stayed in July 2025

The location was central and the neighborhood had many cute cafes and it was close to a big supermarket. The room was so huge and there were many kitchen utensils. Staff (esp Pablo) was lovely and helpful.

Stayed in June 2025

Our room was directly underneath the restaurant and unfortunately, the noise really travelled as don’t think there was proper noise insulation installed. We could hear chairs dragging and general noise that comes with a busy restaurant so if you’re looking to get a quiet early night sleep, I wouldn’t recommend the lower ground floor. That was really the only issue we had with the property and certainly wouldn’t stop us from staying again but would definitely rethink which room we book.

The rooms are beautifully designed and the outdoor space is a great bonus. The rooftop garden is a lovely addition to enjoy the ambiance of the city. The staff at the front desk - Roberto and Isaac - were both fantastic. Incredibly friendly and helpful, ensuring our stay was smooth sailing.

Stayed in June 2025

The rooftop has a lot of potential and there is a bit of service but could improve.

The architecture and design is top! Location was great

Stayed in April 2025

It was wonderful.

We absolutely loved our stay and really felt at home. Studio was super clean with cool, hip interiors and perfect design. Staff is lovely and super helpful. We would not hesitate to come back again and look forward to our next visit . Thank you so much for the wonderful experience!

Stayed in June 2025

The room was large and spacious. The only issue was the rain shower head that did not have a solid flow.

This boutique hotel was a combination of a hotel and Airbnb. The hotel offers cleaning, valet, concierge services, and a full kitchenette in a quiet neighborhood. Stone throw to some of CDMX's renowned restaurants, and a few miles away to some of the best sights the City has to offer.

Stayed in June 2025

Was a little expensive especially as didn't use the kitchen facilities. Breakfast as too late in the morning, so we had to go elsewhere but this was also quite interesting to do.

Friendly and helpful staff. Good location and easy to get taxi/uber. Close to restaurants and couple of bars. Safe feeling in this area. Very green surroundings. Great bathroom

Stayed in May 2025

I wish there was a bar and or breakfast service on the rooftop. Not many communal areas. But on the plus side this meant the hotel was quiet.

Nicely designed, lots of space in the rooms, very comfortable.

Stayed in June 2025

Great, new hotel in a very convenient spot in Roma. Massive rooms, modern and great staff

Stayed in June 2025

My wife and I stayed at Onto Alvaro Hotel for 8 days and had an incredible experience from start to finish. We stayed in two different rooms during our trip—both were beautifully designed and thoughtfully appointed, with one being more spacious than the other, but equally comfortable and stylish. One of the biggest highlights was the rooftop and the patios/balconies the rooms come with. The food was another standout. Everything is sourced from the attached restaurant Rufus, and it was delicious every single time. There are also local restaurants surrounding the hotel so the options are endless. The staff made our stay extra special. They were kind, attentive, and available 24/7, which made us feel truly cared for throughout our trip. Pablo was especially amazing! Overall, we couldn’t have asked for a better stay. If you’re looking for a unique, boutique, and design-forward place to stay in CDMX, Onto Alvaro is it!

Stayed in June 2025

Design

Stayed in June 2025

It can be a bit loud but I live in Chicago so I’m used to it.

The staff were amazing. Everyone who walked past the building was marveling over how awesome it looks.

Stayed in May 2025

Some small touches were missing. Robes or a drying rack would have been useful, and the automatic sensor light near the closet stayed on longer than needed at night, with no way to turn it off.

This place felt like a small sanctuary! Our room was spacious, clean, and thoughtfully designed. The natural materials and calming layout made it easy to settle in. We loved having a kitchenette and a private terrace where we could relax and take in Mexico City. Our king bed was especially comfortable, and everything in the room felt fresh and well-maintained. This location was ideal; very easy walks to great restaurants, cafes, and parks throughout Roma and Condesa. The building felt quiet and secure the entire time. Staff communicated mainly through WhatsApp, which worked well for us. Also, Pablo went above and beyond!

Stayed in May 2025