Avenida Insurgentes Sur. 635 colonia Nápoles, 03810 Mexico City, Mexico
#28 of 573 hotels in Mexico City
Guests' ChoiceBased on 119 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
9.2
Staff
9.4
Value for money
8.8
Free WiFi
8.2
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End of dialog contentReviewed: 18 August 2025
Paola
MexicoNos encanta la localización del Hotel El desayuno es espectacular El staff súper amable
Stayed in August 2025
Reviewed: 14 August 2025
Miriam
MexicoThere was too much noise at night. At kept listening to this nightclub music. I had a room at the first floor. Had to turn on the tv to be able to fall sleep.
Very good room, good breakfast and great shuttle service. They came to pick me up at the airport at 1 am. Best choice close to Guadalajara Airport.
Stayed in June 2025
Reviewed: 6 August 2025
Sani
MexicoSome of the grout needs updating in the tile work in the bathrooms, but otherwise the property is extremely well maintained.
Stable staff proving excellent service, and all the amenities and services that a client would want or need.
Stayed in July 2025
Reviewed: 3 July 2025
Cristal
MexicoAlways great attention.
Stayed in June 2025
Reviewed: 4 June 2025
Melike
TurkeyI wished we could open the windows in the room as it got a bit humid and stuffy as the a/c went off by itself during the night
Staff was super helpful and the room was very clean. The hotel is located in a safe area
Stayed in June 2025
Reviewed: 13 April 2025
Leonardo
BrazilNo minibar
Very comfortable room, rooftop gym and pool, location
Stayed in April 2025
Reviewed: 27 March 2025
Sanjay
IndiaThere's no Ventilation in Toilets even with exhausts running it was already stinking . Hope they can p4ovide a better coffee vending machine in room
Fantastic location, beautiful room, great supporting staff. Great food..best was room size..it's really good at this price
Stayed in March 2025
Reviewed: 6 March 2025
Luis
United Statesbreakfast was poor.
Location, cleanness, and room size
Stayed in March 2025
Reviewed: 5 January 2025
Jorge
United StatesNA
Everything went well
Stayed in January 2025
Reviewed: 2 January 2025
Dina
United StatesN/A
Location, facilities, staff
Stayed in November 2024
Reviewed: 16 December 2024
Tomasdintersilva
United StatesIs nothing I didn’t like about this place.
Super clean, looks like brand new place. Location close to public transportation. Good nearby restaurants, shopping and nightlife. Staff was very friendly and helpful. Will book again.
Stayed in December 2024
Reviewed: 7 December 2024
Katie
United StatesNo mini-bar Hard mattresses
Fantastic location, friendly and helpful staff, great food and facilities.
Stayed in December 2024
Reviewed: 2 December 2024
Arevalo
United StatesI can't think of anything I did not like of the hotel!!
I always stay at the novit in colonia napoles in df when in business or taking a flight back to the states. I like that it is centrally located and the facilities are clean and personnel is very friendly. I like the fresh smells of the hotel always...
Stayed in December 2024
Reviewed: 30 November 2024
Clismon
BrazilHotel facilities are clean and organized. Staff was great and restaurant had amazing food!
Stayed in November 2024
Reviewed: 22 November 2024
Jason
MexicoI recently stayed at this hotel during a business trip, and I can't recommend it enough! The staff are incredibly friendly and go out of their way to make you feel welcome. The entire property is spotless, with comfortable rooms that make it easy to relax after a long day. And the food is absolutely delicious – it's clear they put a lot of thought and care into their menu. It's the perfect place to combine work and comfort.
Stayed in November 2024
Reviewed: 18 November 2024
Dina
United StatesN/A
Very clean, great location, friendly and helpful staff, good amenities
Stayed in November 2024
Reviewed: 6 November 2024
Art
IrelandAll good
Room, service and location
Stayed in November 2024
Reviewed: 5 November 2024
Jorge
United StatesAll like everything!
Excelente servicio ! La comida y las atenciones!
Stayed in November 2024
Reviewed: 28 October 2024
Ernesto
MexicoThe price was a little high
Crew is great, helpful and the hotel is very well located
Stayed in October 2024
Reviewed: 22 October 2024
Janet
United StatesCustomer service is really good. I liked the atmosphere and space of the rooms. I travelled with 2 kids, they loved the indoor pool. It is located at a good location with lots of restaurants around.
Stayed in October 2024
Reviewed: 12 September 2024
Mariana
MexicoRoom with enough space, comfortable beds, and a great gym. The gym is small but has everything you could need, the machines are very advanced and new, and they include routines that can help make the best out of them.
Stayed in September 2024
Reviewed: 6 September 2024
Gabr13l
United StatesThe main bathroom area needs a door for privacy to separate the bedroom & bathroom. Also, maybe an extra chair or bench.
I booked a nine day vacation for myself & elderly parents in a room with two double beds. We arrived at night after check-in & there was no issues. The room had plenty of space for us & our luggage. The bathroom area has no door for privacy just the glass shower door & door for the toilet room. The room air conditioned & worked real well when needed. Barely any noise at night & during the day. We could have used one extra chair for sitting. I requested extra pillows for both beds & they satisfied my request prior to arriving. The staff was excellent in the mornings & late night - we were out of the hotel almost all day everyday. The staff went above & beyond in assisting my mom who needs assistance walking and they let us borrow the hotel wheelchair while we stayed in the hotel which was just a life saver to make my mom comfortable. The location was great for all your needs plus they have a car port in front of the hotel to wait for your transportation which makes it easier when using an Uber. I was very pleased with this hotel & staff.
Stayed in July 2024
Reviewed: 24 August 2024
Joanne
United StatesBreakfasts and other meals, spaces, location, cleanliness, size and quietness of rooms, staff were helpful and welcoming
Stayed in August 2024
Reviewed: 4 July 2024
Ricardo
MexicoNothing
Excellent service
Stayed in June 2024
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