Reviews of Nomade Tulum 4 stars

Beautifully themed resort in the jungle on the beach, stunning rooms, incredible attention to detail.

The sargassum has completely destroyed Tulum, and there's not much you can do at Nomade to escape it with only a small pool. It's a real crisis across the Caribbean and I hope it can be solved somehow. That said, the hotel could've disclosed the fact the beach was unusable, at time of booking, and directed us to their sister resort in Holbox. Or at least been sympathetic and flexible rather than rude and dismissive. I understand business must be tough, but ripping people off at every opportunity is rarely a sustainable business model. The hotel was almost empty yet we were told at checkin, "no we don't do upgrades". Plenty of other nice hotels along the Tulum strip, if you're lucky enough to be in town when the beach is clear.

Beach club is fantastic Breakfast is delicious , Food overall v good Staff at beach club /restaurants v nice Porter - was super friendly & helpful

Mosquitoes inside the bungalows - not acceptable , air con not good in bungalows Bathroom facilities outdoors -mosquitoes again Staff at front desk not friendly / helpful Very expansive taxi to Tulum town - 40/50 USD each way .

Beautiful jungle vibes andsp

The concept is amazing but maybe not for everyone. It’s very wild. We spent one week: few days on a tent and the rest on the Ocean View Villa. Both a bit challenging until you get used to it. The beds are huge and comfortable. The deco is conceptual and beautifully organic. The program for wellness is diverse and interesting. Great staff specially José and Dani. We had a health issue caused by the mosquitos and front desk helped to call a local private doctor who came in less than one hour in the middle of the night and she was incredibly kind and helpful. Macondo and La Popular have great menu and atmosphere. The staff in both is really attentive and dedicated. The breakfast is wonderful and plenty of fruits, cereals and protein. Like you don’t need another meal until dinner. The pool area is great. Like paradise. The front desk staff is very helpful and always ready by WhatsApp.

We didn’t know the wellness activities have to be booked in advance so we missed couple of them and it was annoying. The waiting list system should work more efficiently with WhatsApp so you’re aware of possible cancellations.

Beautiful hotel , amazing rooms and nice staff .. also good food and nice service

The morning seaweed cleaning machine woke us up every morning at 8 am like we were in military rather than vacation … so if you want to have a beach front room dont watch out for seaweed season. !

Bliss at its best From the moment we arrived at Nomade Tulum, we were greeted with warm smiles and taken to our rooms ( one jungle bungalow & one beachfront) The staff, particularly concierge Ricardo, Tito, Piraña ( next time were going spearfishing! ), Sol at journeys, and the never stop beach cleaning team : one gentlemen from Acapulco & one from Honduras plus all the waiters by the beach and at both restaurants: Macondo and la Popular plus Antonio Capitan de meseros were incredibly helpful and attentive throughout our entire stay. The beachfront location was breathtaking, and we loved waking up to the sound of the ocean waves and watch pelicans fish all day. The whole stay left us feeling rejuvenated. The food was exceptional, from the superb breakfast ( try the Croque madame , a must) to the chef's special at the restaurant La popular ( Amazing cuisine with some of the best fish dishes not only in Tulum, in the Country). We particularly enjoyed the Tuna tartare by the beach)). Rooms where always impeccably done and the housekeeping team is invisible.If looking to pamper yourself in a quiet amazing stretch of the most beautiful beach in Tulum without lound music and obnoxious people ( I strongly recommend to leave the kids at home or go to a different hotel if your planning to bring them here.This is a serene environment, surrounded of wellness activities and a cool vibe.We dont need kids jumping by the pool or watching cartoons over moms mobile phone. If yours are over 16 and can relate to yoga and a pyshodelic breathing classes ( which by the way was incredible) and are well behaved then bring them to connect with nature and a cool vibe, otherwise, find an all inclusive in Cancun. Overall , our experience was outstanding, and we would highly recommend this resort to anyone seeking a relaxing and memorable getaway." Cannot wait to get back

I loved the property but it’

Beautiful well kept

We had ratcoons coming into our tent through holes behind furniture and keeping us up at night

Natura and beach is wonderful

Be ready to clean your room yourself even if it is premier suite but don't forget to put tips in envelopes they put everywhere. That is their only definition of service very rude and helpless reception. We had mold in our villa it was miserable experience.

Great Beach interesting interior design

Very rude and careless reception. The villa that we got was right on the road and it smelled of mold and had problems with the cloak; they didn’t care at all and were rude in communication.

The facilities and location of the hotel are beautiful although the hygiene and cleanliness of the place was bad

The hygiene of the place was horrible. Had blood stains on my bed sheets for three days in a row never changed although I had asked housekeeping, the reception staff, and the hotel site manager to have them changed. I also provided pictures of the blood stains to the hotel manager and the sheets were still not changed for 3 days despite me going to reception repeatedly. The hotel staff reception are always high while on duty - so makes it difficult to get anything done. You have to make the same request over three times. (The staff by the beach though are excellent). We also got food poisoning from the hotel food or coffee. There was a doctor on call visiting several rooms in the hotel during our stay for the same reason (rotavirus or food poisoning)

The restaurants

We booked the ‘Beach Front Suite’ for 1000 euros per night, but when we arrived, we were given a different room category, the ‘Arena’ room, which was 200 euros cheaper. When we asked the manager to resolve the issue, he told us that the room we booked was not available and that it was unfortunately out of their control. We requested a refund for the difference, but after promising to look into it, he disappeared. The next day, when we went to find him, we were told at the reception that he was absent and never responded to any of the messages we sent. We felt deceived, as we paid more for a cheaper room. This experience was a huge disappointment, and after reading the reviews on Booking, I saw that this has happened to others as well. I never expected this from the most well-known hotel in Tulum.

The location

We booked the ‘Jungle Room’ for 800 euros per night, and our experience was disappointing in every way. The room was extremely small and nothing like the photos we saw on the platform. There was mold in the bathroom, the furniture was broken, and the balcony door wouldn’t close properly, which let in a lot of mosquitoes. We couldn’t sleep at all due to the pests, and to make matters worse, we found two cockroaches in the bathroom. The room wasn’t worth even half the price we paid. It was a real disappointment, and I feel like it was a complete scam. I would not recommend it to anyone.