Reviews of Krystal Ixtapa All Inclusive 4 stars
Boulevard Ixtapa 4 y 4 A Zona Hotelera, 40880 Ixtapa, Mexico
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe food was delicious,and all the drinks were great The swimming pool was so clean. I really want to be back again
The traffic at checkout time wasn't good The elevators were not working normally
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewOur shower got clogged up and also the sink. Also with the elevators was a headache.
Dear Benia, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the issues encountered have been noted, and we are committed to addressing them promptly to enhance our services. We value your input as it helps us improve and ensure a better experience for our guests in the future. We hope you might consider giving us another opportunity to serve you better. Thank you once again for your valuable insights. Regards Cecilia Villagomez Gerente de Calidad
Dear Benia, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the issues encountered have been noted, and we are committed to addres… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThe location
The property was old and it needs to be updated asap
Dear Emmanuel, Thank you for taking the time to share your experience. We are pleased to know that you enjoyed the location of our property. We apologize for the inconvenience experienced during your stay; we are continually working to improve our facilities and services. We hope to have the opportunity to welcome you again in the future, where we aim to provide you with an even better experience. Best regards. Cecilia Villagomez Gerente de Calidad
Dear Emmanuel, Thank you for taking the time to share your experience. We are pleased to know that you enjoyed the location of our property. We apologize for the inconvenience experienced during your stay; we are continually working to impr… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewGood beach location
Staff was rude to my family who checked in one day prior to me. everything was in their name so that was not the issue rather seemed to be some sort of weird power trip. Food was ok at best and definitely do not reccommend Bogarts are we had a very unpleasant pre fixe menu instead of the normal menu to order from.
Dear Elisabeth. Thank you for sharing Your feedback with us. We are happy to hear that you enjoyed the great location on the beach. However, we are very sorry for the inconvenience you had with the staff and the Bogarts restaurant. Your feedback has been taken note of and we will address these issues to ensure better service for all of our guests. We look forward to the opportunity to welcome you in the future for a better stay. Best regards. Cecilia Villagomez Gerente de Calidad.
Dear Elisabeth. Thank you for sharing Your feedback with us. We are happy to hear that you enjoyed the great location on the beach. However, we are very sorry for the inconvenience you had with the staff and the Bogarts restaurant. Your fee… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewThe only two good experience I had was the check in worker was very kind and the breakfast buffet was OK.
The pool is way too crowded, instead of the security stopping the grown drunk men flying down the waterslide almost hitting children, they were worried about me taking a drink onto the beach, in which they found me and charged me for the drink because they thought I was giving it to someone else! I didn’t know anyone else in Ixtapa outside of my family. The dinner was terrible, they don’t tell you, but if you don’t stay at least 3 nights you can’t use the nice restaurants.. only the buffet which had no options at all, all of the food was empty and cold. Horrible dinner I went to sleep starving. They also make you pay for water, I explained I was travelling with a baby and needed to prepare bottles and they made me pay for those as well. There are only two working elevators so you wait about 10 minutes to get onto an elevator. The towels were so old and torn, everything felt dirty. The public washrooms were always disgusting. Honestly, I’ve travelled all over the world and stayed at 1 star to 5 star hotels. This is my absolute worst hotel experience I have ever had in my life and it was a very sad way to end my trip. I would not recommend it at all!
Dear Erika ca. We are very sorry for your disappointing experience at our hotel. We sincerely apologize for the issues you encountered during your stay, especially regarding the crowded pool, dining options, and service you received. Your feedback is invaluable to us, and we will address these concerns with our team to ensure improvements are made. We look forward to the opportunity to welcome you again in the future to offer you a better experience. Thank you for sharing your feedback with us. Best regards. Cecilia Villagomez Gerente de Calidad.
Dear Erika ca. We are very sorry for your disappointing experience at our hotel. We sincerely apologize for the issues you encountered during your stay, especially regarding the crowded pool, dining options, and service you received. Your … Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewI love the selection and ate a lot!!
Dear Barbara. We are delighted to hear that you enjoyed the lovely beach and fun location during your stay at our hotel. It's great to know that you had the opportunity to take nice long walks on the beach and enjoyed the selection of food. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another wonderful experience in the future. Best Regards. Cecilia Villagomez Gerente de Calidad.
Dear Barbara. We are delighted to hear that you enjoyed the lovely beach and fun location during your stay at our hotel. It's great to know that you had the opportunity to take nice long walks on the beach and enjoyed the selection of … Show more
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewIt was very nice great location
Dear Catherine. We appreciate your feedback and are happy to hear that you enjoyed the great location of our hotel. We apologize for any inconvenience you may have experienced with the booking app. Your feedback is valuable to us as we strive to improve our services. Thank you for choosing to stay with us and we look forward to welcoming you back in the future. Best regards. Cecilia Villagomez Gerente de Calidad.
Dear Catherine. We appreciate your feedback and are happy to hear that you enjoyed the great location of our hotel. We apologize for any inconvenience you may have experienced with the booking app. Your feedback is valuable to us as we str… Show more
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in January 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewOceanview Rooms were excellent.
Long Line up for everything. Checkin was terrible!
Dear Mr.Tim, Thank you for sharing your comments with us. We are glad to know that you enjoyed the excellent rooms with ocean views. We apologize for the inconvenience you experienced with long lines during check-in and other services. Your feedback is valuable to us and we will address these issues to improve our service. Kind regards Cecilia Villagomez Gerente de Calidad
Dear Mr.Tim, Thank you for sharing your comments with us. We are glad to know that you enjoyed the excellent rooms with ocean views. We apologize for the inconvenience you experienced with long lines during check-in and other services. Your… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe food is good, and most of the staff are nice and kind.
The hostess at the buffet close to the beach, she was the rudest in all the hotel.
Dear Victor Hugo. We greatly appreciate your comments, which encourage us to continue working to provide one of the best possible vacation experiences to all our guests, in the same way thank you for your observations, which will be sent to the indicated areas for improvement. Best regards. Cecilia Villagomez Gerente de Calidad
Dear Victor Hugo. We greatly appreciate your comments, which encourage us to continue working to provide one of the best possible vacation experiences to all our guests, in the same way thank you for your observations, which will be sent … Show more
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewWe love the location and the staff here at the Krystal. They have made some very nice updates and seem to be constantly trying to improve. The hotel is kept clean. Cconsidering it's a beach resort that is no small task! I also felt comfortable and safe! It's our 4th time to Ixtapa and our 3rd at the Krystal. We'll be back!
Nothing worth mentioning!
Dear Miss. Michele, Thank you for your wonderful review! We are delighted to know that you love our location and that our staff has made your stay pleasant. It's great to know that you appreciate our efforts to maintain cleanliness and make constant improvements. Your comfort and safety are our top priorities and we are delighted that you felt at home during your visit. We look forward to welcoming you again for your next stay at Krystal Ixtapa. kind regards Cecilia Villagomez Gerente de Calidad
Dear Miss. Michele, Thank you for your wonderful review! We are delighted to know that you love our location and that our staff has made your stay pleasant. It's great to know that you appreciate our efforts to maintain cleanliness and… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewEverything was exceptional nice and clean, staff members where very nice and polite. They greeted us with pleasure and attentive attitude. Over all our experience was very delightful and perfect. Our room was very spacious, and it had a beautiful view.
The only thing I didn't like was that our suite didn't have a couch to rest and watch TV or a desk to work on. And the huge windows where missing curtains so the bright light would come in and bother us a little bit. We stayed at room 1147.
Dear Nilian. Thank you very much for your comments we are very happy to know that your stay was so pleasant and that you found the hotel incredible, We are very happy to read your experience and know that we are doing things right, for experiences like these is worth everything we do; Thank you for taking the time and thank you for choosing us and we hope to see you often here. His observation regarding the has already been addressed. We look forward to your next vacation at Krystal Ixtapa. Best regards. Cecilia Villagómez Quality Manager
Dear Nilian. Thank you very much for your comments we are very happy to know that your stay was so pleasant and that you found the hotel incredible, We are very happy to read your experience and know that we are doing things right, for exp… Show more
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewGreat location if you're staying in Ixtapa exclusively. Within walking distance of restaurants, bars and shopping. Hotel security made us feel safe.
Hotel elevators were unreliable and the stairwells are dimly lit. We also had issues with the water. Rather frustrating to be in the shower and have it completely shut off or just trickle.
Dear Margaret. Thank you for highlighting the great location of our hotel in Ixtapa. We are glad to hear that you felt safe with our safety measures. We apologize for the inconvenience caused by unreliable elevators, poorly lit staircases, and water issues. We are working to address these issues promptly to ensure a more comfortable stay for our guests. Your feedback is valuable to us and we look forward to welcoming you back for an enhanced experience in the future. Thank you for choosing Krystal Ixtapa. Best regards. Cecilia Villagomez Gerente de Calidad
Dear Margaret. Thank you for highlighting the great location of our hotel in Ixtapa. We are glad to hear that you felt safe with our safety measures. We apologize for the inconvenience caused by unreliable elevators, poorly lit staircases,… Show more
Reviewed: 6 January 2025 · Stayed in December 2024
Verified review6-10
6-10
Dear Jovanny, thank you for sharing your experience at Krystal Ixtapa. We appreciate your feedback and are glad to hear you had a good stay. Your insights help us understand the areas where we excel and where we have opportunities for improvement. We are continuously striving to enhance our services and ensure all our guests have a wonderful experience. We hope to see you again soon, so we can exceed your expectations. Safe travels! Cecilia Villagomez Gerente de Calidad
Dear Jovanny, thank you for sharing your experience at Krystal Ixtapa. We appreciate your feedback and are glad to hear you had a good stay. Your insights help us understand the areas where we excel and where we have opportunities for impro… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewLocation, cleanness, friendly staff, big rooms, comfortable beds.
The hotel seems stuck in the 80s with so many things not working starting with an elevator that does not work, so we had to queue up for minutes before we could get on one of the 2 working ones. The 2 working ones have buttons falling off or not lighting up! Learners have to help people from high floors (11 in total) down stairs with suitcases. Pool area needs painting of the floors as the paint is scratched in many areas resulting in very slippery floors. Light switches not working in some rooms, toilet making a ringing noise all night, toilet not flushing properly. Just too many small things. Food was terrible when we arrived with old bread served for breakfast, salty soups and diluted juices. It got better as I think they may get their supplies at some point during the week so at least bread was fresh.
Dear Minerva, thank you for sharing your detailed feedback with us. We appreciate your positive comments about the location, cleanliness, friendly staff, and room amenities. We apologize for the inconveniences you experienced during your stay, as we take all guest feedback seriously. Rest assured that we will address the issues with the elevator, pool area, room maintenance, and food quality to ensure a more enjoyable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Thank you for your valuable insights. Cecilia Villagomez Gerente de Calidad
Dear Minerva, thank you for sharing your detailed feedback with us. We appreciate your positive comments about the location, cleanliness, friendly staff, and room amenities. We apologize for the inconveniences you experienced during your s… Show more
Reviewed: 3 December 2024 · Stayed in November 2024
Verified reviewMy experience since the moment I checked to the moment I checked out was terrible. To start I had to pay for an extra child that was supposed to be free due to their age. Then They did not have my room available, and I booked over a month in advance. They supposedly upgraded my room to a room that only had 1 king size bed, and it was 5 of us traveling. They sent 2 additional beds up to accommodate and the beds were really hard and looked dirty. I then called down to ask for pillows, and they rudely answered that they did not provide additional pillows to rooms with extra beds. Our AC was broken so it was very hard to sleep at night in the heat. Our outlets did not work so we had to charge our phones in the bathroom, and our ceiling was leaking water. Then when it was time to check out, they were giving me trouble about some towel cards that I had to return that I never received. I explained that I was never given towel cards, and I was not even aware I needed to provide one to receive a beach towel. After about 10 to 15 mins of back and forth they finally let me go. I have been to multiple resorts in Ixtapa before and this one has been by the worst experience ever. I will never be staying there again.
Dear Nora, We are very sorry for your disappointing experience at our hotel. We sincerely apologize for the inconvenience you faced during your stay, including issues with room, amenities, and service. This is certainly not the level of service we intend to provide, and we deeply regret that we did not meet your expectations. Your feedback is valuable to us, and rest assured that we will address these concerns with our team to prevent such situations from happening again in the future. We would be grateful for another opportunity to exceed your expectations and provide the exceptional service we are known for. Thank you for bringing these matters to our attention. Best regards Cecilia Villagómez Quality Manager
Dear Nora, We are very sorry for your disappointing experience at our hotel. We sincerely apologize for the inconvenience you faced during your stay, including issues with room, amenities, and service. This is certainly not the level of ser… Show more