Location L

Stayed in August 2025

The hotel is excellent however, the breakfast service they have outsourced across the street lacks in service. It's not that they are rude and rather, it is a busy restaurant with its own priorities, so clients from another business are secondary, and with limited choices from the menu. Personally, when on vacation, I would rather pay for the breakfast than get mediocre service for free.

This is a very comfortable place in a perfect location, if you want to stay a bit away from the noise. Less than a block away from a glorious beach.

Stayed in July 2025

The stairs were very steep. Very loud area…. We could hear people very early in the morning and partying at night and it sounded like they were right outside our room. Also, if Na balam is sister resort to Casa Jaguar, I felt as though we should have been able to use all of their facilities as well because those that stayed at Casa Jaguar could use our facilities and the breakfast offerings were different as well, which in my opinion didn’t make sense.

The location

Stayed in August 2025

The beds were pretty firm and not the best pillows but I would still go back again and again.

We did not eat at free breakfast.

Stayed in July 2025

Breakfast options could be better, slower service for Na Balam guests compared with Jaguar guests.

Great location on Playa Norte, spacious rooms with comfortable beds, nice to have massage therapy and yoga onsite.

Stayed in June 2025

A beautiful, tranquil property in the best location in Isla Mujeres.

Stayed in June 2025

Nothing

Great location within 2-3 minutes walk of Playa Norte which was our favourite beach out of all the ones we visited in Yucatan. Lovely swimming pool with lots of shade so perfect for the kids in the afternoons. Grounds have iguanas. Large room with a safe and AC (though the room is well shaded so not essential). Hotel is 5-10 mins walk from the main street with restaurants and facilities but we never heard any noise. Staff very helpful and arranged transfers and golf buggy hire. Breakfast was included (you have it in the hotel opposite) and was good value.

Stayed in April 2025

Great location close to beach and shopping

Stayed in April 2025

The rooms are a little dated, and showers may need a makeover in the near future.

The hotel is very unique and the location is amazing. So close to the beautiful beach and the great shopping just a few blocks away.

Stayed in April 2025

The rooms could use more light, TV didn’t work, the rooms could have a mosquito net. Mainly the fact that having a SPA treatment I was not told paying with credit card I would be charged 19% comision. Until I was about to pay. I know some buisnesses charge 3 to 5 percent but 19% is a bit steep. The SPA treatment was nice.

Next to the beach, breakfast and beach club. Lovely garden full of nature.

Stayed in March 2025

Facilities need some inspiration . Staff need to be less forgetful when they take orders.

Location is the best. Breakfast is good but service is forgetful and slow. Biggest issue is that na balam is owned by the same owner as jaguar but you feel Like a second rate citizen because you’re not allowed to use the pool, the sunbeds or walk through the hotel even though our room was in the jaguar side. The sunbeds for na balam are separate on a different side. Grounds good use a little More inspired maintenance and care. Our family room was next to the sewer and after it rained it smelled terribly in our little city yard and into the room. They were quick to try to fix it but the smell lingered. Room had a good kitchen and dining table which made it easy to prepare some meals at home. Housekeeping was excellent! Yoga on site was amazing.

Stayed in March 2025

outdated, poor water pressure. Wish there were more options for breakfast.

Breakfast was decent, includes simple American breakfast eggs, pancakes, coffee and watermelon juice. The beach beds included were nice and in the shade. great location! Nice pool and hot tub. The spa special was incredible, 100 minutes for massage body scrub and facial! They even offered kid spa and had chocolate massage which my kids loved. Quiet oasis, would stay again!

Stayed in March 2025

Traffic noise was really the only thing we didn't love

Location was great, a very easy walk to breakfast and beach lounges

Stayed in February 2025

The breakfast was very slow to arrive - more than 30 mins waiting for eggs while not a lot of people were there in the restaurant. The shower leaked a bit.

The room was very clean, we had access to the beach club with beach bed, as well, as towel service and swimming pool. The staff was very attentive to our needs. WE lobed the garden and the silence in the garden the most, just beautiful.

Stayed in January 2025

Steps to our room were shaky.

Location was great for beach and restaurants.

Stayed in November 2024

Mosquitos around hot tub but that’s inevitable

Steps away from the most beautiful beach, staff was so amazing and kind, super accommodating and understanding. The free breakfast was great, loved the style of the hotel and the pool and hot tub

Stayed in October 2024

There was not enough light in the room, the room was pretty dim most of the day. The WiFi was not so good The breakfast isn’t in the hotel, you need to cross the street for this to the next hotel. There are some steep steps to get to our room

The location is awesome The staff was so nice and helpful We like the room!

Stayed in October 2024

The hot water in the shower worked intermittently and the water flow was weak.

The room was big and clean, with 3 beds.

Stayed in October 2024

The most uncomfortable bed pillows; it was like sleeping on a pile a bricks. They are very large/heavy pillows and very hard. I have not slept that poorly since I can remember. My allergies hit hard with the thatched roof in our lost space.

I liked the pool, complimentary breakfast, access to the beach club directly on the beach, dedicates beach beds, pool/beach towels, working AC. Also, dedicated on-site yoga 3+ options daily and trainings.

Stayed in September 2024

That side of the island is quite touristy. Lots of groups come by to swim, but there is no reef on this side of the island. I feel bad for them.

Great location. It's important to know that the hotel is not on the beach, but the hotel in front, which shares owners, does. This one has the rooms and the swimming pool, and the other one has the breakfast, the beach, and the beach beds you can use for free. It was beautiful to have breakfast on one of the most beaches in Mexico.

Stayed in August 2024

Good location close to the beach and center of Isla Mujeres. Nice breakfast on the beach at sister hotel.

Stayed in August 2024

Bit dated

Location 10 out of 10

Stayed in September 2024

Everything !!!

Stayed in August 2024

We were not allowed to throw toilet paper in the toilet so it had to go into the bin. So not ideal due to potential of smell in the room.

We had a lovely relaxing stay at Na Balam Hotel. The atmosphere was very chilled, staff was very helpful. The pools was we looked forward to each day. The breakfast was included and it was delicious with alot of variety.

Stayed in July 2024