Nothing, except the rooms and bed were a little small.

The look and cleanliness of the hotel and value! Quit terrific. The restaurant staff were amazing, suoer friendly, professional, kind. The food was great!

Stayed in May 2025

This was definitely a historical landmark property. Lots of art and charm.

Stayed in February 2025

This time when we arrived at 3 pm they were having difficulties the hotels ballroom was having a function and so staff were being used there, it took almost 15 minutes to check in and go to our room and another 30 minutes till they put our car into the secured parking . Normally check in is much easier, this is a hotel that we have used over ten times in the past few years Our room 416 has some well worn towels that should of been replaced they had seen better days and the shower arm was very rusty so that showed a lack of Maintenance. Small gripes I know but easy fixes that shouldn't happen when you can pay up to 1500 pesos a night at certain times of year.

Once again the location is perfect for our needs, and the restaurant is this hotels best feature and nice staff.

Stayed in February 2025

Room was much smaller then we have had in the past and there was no natural light in the bathroom. But for what we needed it was ok

As always the restaurant was great, just as well as nothing else is close apart from some tacos . We had a breakfast included fruit juice toast and coffee but you can upgrade if you want Eggs etc.

Stayed in December 2024

They have been using an app that you need to use to check in other then filling in a form like in the past, and it takes twice as long to do and they ask for more Personal Information on it then they used to.. One example.of technology making the process slower.particularlyif it's your first time , having to enter the WiFi onto your phone .Please go back to the original way.

Location, Restaurant and even though it was almost at full capacity it was quiet .

Stayed in November 2024

They charge you now 40 pesos for two coffee pods if you use them in the rooms Coffee machine, and 30 pesos for a bottle of water to use with it. I have never had to pay for coffee that is supplied in the room In Any other hotel in Mexico.

Great location for our needs, nice restaurant.for Dinner and Breakfast safe and secure parking .

Stayed in June 2024

Great hotel. Quiet and comfortable

Stayed in April 2024

Too far to walk to the city centre but taxis readily available

Very beautiful building, clean, good service, breakfast very good. Rooms very atractive, comfortable beds, ample bathroom.

Stayed in November 2023

Beautiful little hotel. Very good restaurant.

Stayed in September 2023

Table Coffee

TUB BED PERSONEL

Stayed in July 2023

The rooms are small, but they are comfortable

Everything looked clean

Stayed in May 2023

N/A

accommodations and property size.

Stayed in December 2022

Nothing much to complain about apart from they were playing Christmas music in the reception, . , But they turned it on at 7. 30 in the Morning.. we had only arrived back at the hotel at 1 am after a family gathering. . Yes perhaps I am a Grinch. Overall Nothing to complain about other than that .

We had a nice snack in the evening with a few drinks . And upgraded our breakfast to a cooked one . The basic free one is just toast fruit and coffee. This was 80 pesos extra. The staff in the restaurant and valid parking were very nice and efficient..The room was spotless and this time the shower was very hot. When we stayed six months ago( we use this hotel three or four times a year) , the room we had the shower was cold.

Stayed in December 2022

Had a shower when we first arrived and water was cold, but the next Morning it was back to normal, never normally have a problem when we stay there, our only complaint of our stay.

We have stayed here a number of times. The location is great to visit family, Restaurant food is very decent perhaps a bit pricey, but nothing close of note near. An example burger and fries 150, pasta 200 steak 300 pesos.

Stayed in September 2022

I have written this review while stood outside the hotel waiting for Taxi back, couldn't even stand inside that's how furious I was. Stay had been fine and all the catering/cleaning staff extremely nice. However the Gentleman and Lady at the reception desk were very rude. I got 2 calls at 12:30 asking me if I was planning to extend my stay as I was overstaying my time beyond checkout. They didn't understand on the 1st call when I told them the card holder slip they gave me says 1pm checkout and I'll be out by then. It wasn't enough, so I got another call at 12:40 about the same. Then at checkout at my scheduled 1pm, I find out that the bottle of water I half drunk has cost3d me $30, I offered to return the other 2 unopened bottles of water that I had taken into my bag, they refused, instead that half empty bottle was brought to me at the desk to prove the point. The 2 untouched bottles I had were free, meanwhile the half drunk bottle was $30. I paid the money (infact saved the guy $30 as he returned the 50 dollar note back to me, he didn't even have the decency to say thanks for helping out with his money mistake). Horrible service, 2 people ruined the whole stay and brought shame to all the lovely people who worked at the hotel. Got to remember a stay of a guest doesn't finish until checkout time. Perhaps the reception staff need a bit of customer service training. Horrible, I will never be returning to this hotel again.

Stayed in December 2024

the rooms were so small and old… the breakfast was so terrible…!!!

the building

Stayed in January 2023

The hotel surroundings are not pleasant for first time visitors. The rooms are very small and with very poor noise isolation.

Staff were very friendly and helpful

Stayed in September 2022

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Stayed in May 2025

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Stayed in February 2025

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Stayed in February 2025

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Stayed in February 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in September 2023