Reviews of Hotel Mansion Von Humboldt
Pasaje los Arcos "A", 36000 Guanajuato, Mexico
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Reviewed: 25 June 2025 · Stayed in April 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewGreat location, I was traveling solo and wanted a place close to the historic center where is a lot of people and I always felt safe
The bed cover looks kind of old and doesn’t see that is very clean
Thank you so much for sharing your comments! We are glad to hear that you enjoyed the hotel's excellent location and that you felt safe walking around the city, especially traveling alone. It's great that you were able to take advantage of the proximity to the historic center. We appreciate your feedback and will take your comments into consideration to improve the quality of our services and hope to have the pleasure of welcoming you again on your next visit!
Thank you so much for sharing your comments! We are glad to hear that you enjoyed the hotel's excellent location and that you felt safe walking around the city, especially traveling alone. It's great that you were able to take advan… Show more
Reviewed: 18 February 2025 · Stayed in December 2024
Verified reviewLocation
Entry was too complicated. Don’t see the reason for needing pic of my passport when I only booked for my newlywed son and his wife, last minute. They didn’t want his info. I wasn’t staying there. Very -figure it out on your own, let us know when you do-. Great location. Check in not common. Also, I was charged before check in which I’m not used to that. Customer service needs some work. That colored the rest of the one week stay.
Thank you for sharing your experience. We are sorry to hear that the check-in process was not as smooth as you expected. We take your comments about customer service very seriously and will work to improve in that area. Regarding the passport photo request, it is part of the regulations. We are glad you appreciated the hotel's good location. We appreciate your feedback and take it as an opportunity to continue to improve and make your next stay more enjoyable. We look forward to seeing you again and providing you with a better experience!
Thank you for sharing your experience. We are sorry to hear that the check-in process was not as smooth as you expected. We take your comments about customer service very seriously and will work to improve in that area. Regarding the passpo… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewThe staff attention, place location, room.
Everything was good.
Reviewed: 10 December 2024 · Stayed in November 2024
Verified reviewI liked the location and facilities of this property.
I didn’t disliked the restroom but yes it is very small and kinda uncomfortable but clean. We had to call the staff twice because we had no hot water, they had to “turn it on”
Reviewed: 1 July 2024 · Stayed in June 2024
Verified reviewthe bathroom had a bad smell, probably due to the way it was built. the sink was tiny and somewhat uncomfortable
Reviewed: 22 June 2024 · Stayed in May 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewReviewed: 19 October 2023 · Stayed in October 2023
Verified reviewReviewed: 29 August 2023 · Stayed in July 2023
Verified reviewReviewed: 26 August 2023 · Stayed in August 2023
Verified reviewReviewed: 27 July 2023 · Stayed in July 2023
Verified reviewLocation
Horrible bathroom and shower!
Reviewed: 19 April 2023 · Stayed in April 2023
Verified reviewNothing everything was very very very bad, it’s like sleeping in a toilet directly! The building is sick and the toxic olor is unacceptable! You shouldn’t have them on your app!
It’s was awful
Reviewed: 8 February 2023 · Stayed in January 2023
Verified reviewPerfect Location
Smell!!!
Reviewed: 17 January 2023 · Stayed in November 2022
Verified reviewReviewed: 6 January 2023 · Stayed in December 2022
Verified reviewReviewed: 9 October 2022 · Stayed in September 2022
Verified reviewNo facturan