Campos Eliseos 470, 11560 Mexico City, Mexico
#75 of 573 hotels in Mexico City
Guests' ChoiceBased on 129 hotel reviews
8.8Cleanliness
9.2
Comfort
9.4
Location
9.2
Facilities
9.0
Staff
9.3
Value for money
8.4
Free WiFi
8.5
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End of dialog contentReviewed: 24 August 2025
Mina
United StatesNothing
The staff was super friendly and professional. Rooms were clean and comfortable and spacious . Breakfast was great. Nice gym and rooftop lap pool .
Stayed in July 2025
Reviewed: 18 August 2025
Husain
QatarNothing.
Spacious rooms with a small kitchen & balcony. Modern decor. Lots of high-end restaurants & boutiques at walkable distance. Very polite & friendly staff.
Stayed in August 2025
Reviewed: 20 July 2025
Deborah
United StatesNo food service after breakfast
Location although the surrounding buildings were vacant, half built and pool rooftop was non functioning
Stayed in July 2025
Reviewed: 11 July 2025
Leonid
United StatesCould add flexible shower. The fixed overhead shower is a little uncomfortable, but manageable
Locations is perfect. Room nice.
Stayed in July 2025
Reviewed: 13 June 2025
Carlos
United StatesIt can be quite noisy with one of the hotel towers overlooking Periferico. We asked to be moved to the adjacent tower and the staff were friendly, understood our concern and we were relocated to another room. The restaurant/bar was quite desolate outside of breakfast. The manager and concierge were very helpful during the day. In the evening the front desk staff were not very attentive or friendly.
The room was a larger than normal room you would find in a hotel, it includes a kitchenette, full size refrigerator, small dining table, a couch and two flat screen TVs. The breakfast (included) was quite good. Check-in and check-out was easy and hassle-free. The location is very good. No more than a 5-15 minute walk from any restaurant, cafe or retail destination in Polanco.
Stayed in June 2025
Reviewed: 6 June 2025
Jose
MexicoWe have stayed here over the years and this time, the property is looking a bit worn and old. The mattress, pillows and towels were yellowed and a bit smelly.
The convenience. The staff. The parking.
Stayed in June 2025
Reviewed: 1 May 2025
Nadeem
Hong KongNothing
Everything
Stayed in April 2025
Reviewed: 16 April 2025
Christopher
United StatesGreat facilities. Staff were really nice and could tell they cared about their jobs. Bed was great and so were the views
Stayed in April 2025
Reviewed: 12 March 2025
Nikolay
United KingdomThe fridge in the room was a bit noisy
Great value for money for a hotel in Polanco. Amazing staff and service. This was my second stay at this hotel - the breakfast has improved since 2023 and I would definitely recommend booking your stay with breakfast
Stayed in February 2025
Reviewed: 11 March 2025
Sergei
CanadaAn amazing hotel - very clean fresh comfortable rooms located in Polanco. A lot of space in the room, two TVs, a small kitchen. There is also SPA with sauna and gym. The breakfast was included with a good variety of food available. Special thanks to Daniel - he helped with multiple things and showed a great hospitality.
Stayed in March 2025
Reviewed: 3 January 2025
Yarina
United StatesLocation and Employees
Stayed in January 2025
Reviewed: 30 December 2024
Ana
BrazilNothing - I liked everything
Everything - room was great, with great space (and we were 3!), very clean ! Breakfast was really good - many options ! Location couldn’t be better - close to the best area of Polanco with great restaurants and shops. And the staff was the best of the hotel !
Stayed in December 2024
Reviewed: 20 December 2024
Velma
United StatesLimited food availability after breakfast (which was wonderful!)
Very courteous staff and professional!
Stayed in December 2024
Reviewed: 10 December 2024
Raimona
New ZealandNothing to complain about.
Best accomodation on our two week holiday in Mexico. Perfect central location to Museum, Turibus and other key tourist sites of significance. Nice quite neighbourhood, friendly and inviting.
Stayed in December 2024
Reviewed: 3 December 2024
Alexandre
United StatesReadily available Spa amenities (sauna, steam room, jacuzzi) included in the price of the room.
Stayed in December 2024
Reviewed: 15 November 2024
Martha
United StatesEverything
Everything
Stayed in November 2024
Reviewed: 12 November 2024
Juliane
United StatesThe rooms are large and very comfortable. The breakfast had so much variety and was fresh, unlike some included breakfast.
Stayed in November 2024
Reviewed: 4 November 2024
Michael
United StatesSome noise from periferico complicated access
Design of hotel and pleasant staff
Stayed in November 2024
Reviewed: 26 October 2024
Sandro
SwitzerlandTransfer costs from the airport are ridiculous high Gym is quite small for a 5 Star Hotel
Very nice hotel Room are big and cozy bed
Stayed in October 2024
Reviewed: 21 October 2024
Paul
United StatesLocation was somewhat awkward to get to. Streets are convoluted.
Service was extraordinary. Nice room and facilities.
Stayed in October 2024
Reviewed: 3 October 2024
Jtgeraldes
PortugalSometimes the noise of the refrigerator is a bit loud and the breakfast was a little too simple for the price, mostly regarding bread options and cheese/cold cuts.
Room was big and comfortable, silent and hotel is very well located. The bed is a bit too soft, but nothing that makes it uncomfortable. The kitchenette with a big fridge was a good surprise. The staff was kind and efficient and by far the highest point of the stay.
Stayed in September 2024
Reviewed: 14 September 2024
Ian
United KingdomLocation was great for some things but was also a bit of a trek to get to buses and metro. It’s a big city though so no location is going to be perfect!
Lovely room, staff very friendly and helpful. Good breakfast buffet (including vegan options).
Stayed in September 2024
Reviewed: 3 September 2024
Ofelia
United StatesThe uncleanliness of the room floor, the feet of my little one came dark every time that he was in the floor walking without shoes. Absolutely concerning.
The kindness of all staff members
Stayed in September 2024
Reviewed: 19 August 2024
Thomas
United KingdomRooms are large but rather cold ( atmosphere)
Location. Friendly helpful staff. Facilities.
Stayed in August 2024
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