Nothing

Staff was amazing went above and beyond! Love the hotel

Stayed in June 2025

The Steakhouse quality of food was not worth the price. We spent a lot, it wasn’t good and left hungry. That is the only “negative” we had.

We stayed in the grand vacations and had a room that faced the water. We absolutely love sunrises and this allows you to lay in bed, relax and soak up the morning sun (it is bright!). Whales were breaching throughout the day which was incredible to see! We enjoyed relaxing by the pools, which were gorgeous and rented chairs over the Infiniti pool for a day. The fitness room was top notch and loved the morning lattes from the coffee shop in the main lobby. Oysters and sushi by the pool were both lovely. From sunrise to sunset we really enjoyed our long weekend here!

Stayed in December 2024

A more casual evening dining option would have been welcome for families with little children.

It is a gorgeous property that is really wonderful for families. Every detail is thoughtfully planned.

Stayed in August 2024

Nothing, it was all amazing!

Perfect location, private beach, great pools, great food, and incredible service! The staff were the best I’ve ever had. The spa was incredible as well !

Stayed in June 2024

Servers shamed us for ordering too much food

Great fruit

Stayed in May 2024

They don’t except US currency cash payment.

Service is on point here.

Stayed in October 2023

Far away from things.

The property was clean and the staff was wonderful.

Stayed in August 2023

I didn't like the 2k incidental fee being placed on hold upon check-in. That is the highest fee I have ever encountered. I am financially secure, so I could afford that, but how many people can? The accommodations and the food seemed very expensive to me. Lastly, in Starbucks I was served a yogurt with nuts, although I specifically disclosed to the cashier I could not have nuts due to a severe allergy. A sign should be placed on the counter regarding items that contain nuts.

The resort was beautiful and the staff members were very kind. Carlos at the bellstand was very helpful and knowledgeable. I loved the spa and the photography studio services. Both were extremely professional!

Stayed in July 2023

The pools are fantastic. Everybody has accessibility from their lounge chairs. The waterfall edge is great for whale watching. plenty of beach chairs if you prefer the beach. There’s a bar at the beach is well with swings as chairs. The gardens are nice. we ate at all restaurants the food and presentation was wonderful. There’s a small store on site that has delicious gelato, as well as Starbucks coffee menu and delicious croissants! also, beer, liquor, pop, souvenirs, snacks, etc. Tried out the spa for a massage which was fantastic. They also have a steam room, so bring your bathing suit with you. as for the room, the majority have a fantastic view, whether partial or full view of the ocean, and the bathrooms are quite large.

Stayed in February 2023

The property, view, room, beach and pool was fantastic. Food and stay was extremely expensive (over double what we spend in cancun area). We ended up buying all inclusive package for the minimum of three days so that we did not have to think about how expensive each drink and meal was. Tax was 32%. All inclusive was an additional $360 per day per couple.

Stayed in February 2023

isolated from town and other local businesses.

the extensive pools and location to a swimmable beach.

Stayed in November 2022

we think adding ceiling fans would help with comfort in the open areas.

A beautiful Resort, fabulous professional and friendly service and delicious restaurants

Stayed in September 2022

Everything was amazing. Not one complaint!

The staff, service level, food, amenities and cleanliness were absolutely incredible. The Hilton exceeded our expectations, we will absolutely be returning!!

Stayed in September 2022

heat and humidity but that isn’t your fault!!

beautiful place loved the infinity pools!!

Stayed in September 2022

Length of lack.of electricity and lack of accurate information was not acceptable. A battery operated sourcec of light should have been provided. Also, I had breakfast on site twice, and while food was good, it was delivered lukewarm. Lack.of comfortable seating in the lobby .

Housekeeping was stellar. Room was very comfortable, with a fantastic view.

Stayed in December 2024

They didn’t clean our room during our stay. They never explained we needed to reserve the poolside chairs. Everything was taken in the morning.

Everything in the resort was beautiful. Beach was the best part

Stayed in July 2024

They didn't have water available (even for purchase) after midnight. The front desk person was very rude about this. I feel this is absolutely insane in a country where we aren't able to drink the tap water. The cleaning staff did not leave waters that day in our room either. Additionally, they locked us out of the room our last day because of a "miscommunication" with booking.com about the extra night we added. Luckily, I had the confirmation but they never apologized for the inconvenience and were ready to kick us out. Mind you, this was something I showed when I checked in and they told me 3 nights instead of 4 so we thought it was handled.

Nice, updated rooms. Cleaning staff did good job. Loved the pool options and great beach location.

Stayed in April 2024

Taxi to local town, so prices are inflated dinner starting at 50$ main course only

The hotel is on the beach

Stayed in November 2023

The view, even though it was a partial ocean view, was amazing! The bed was so comfortable and the mini frig was on the larger side so we could store a lot of snacks and drinks. They weren't pushy about going to the time share presentation. We didn't go....not our thing.

Stayed in July 2025

we loved the amenities. the restaurant was amazing and had a good variety of food. we also scheduled a massage and enjoy the experience.

Stayed in September 2022

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Stayed in August 2025

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Stayed in August 2025

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Stayed in May 2025

There are no comments available for this review

Stayed in December 2024