The price and photo look better than the hotel in person

Staff was great

Stayed in April 2025

There is no air conditioner in the rooms.

Close to the main bus terminal and walking distance to restaurants and bars.

Stayed in April 2024

It is imperative to put signs in the common areas for guests to see to “ keep quiet” in common areas. There is a tremendous echo in the hotel. I did not see a single sign in the common areas or in the room. Guests should know not to speak loudly. It is disturbing to those who wish to rest or sleep. In the back yard where there is a pool table and a foosball table a very visible sign is needed that says to guests to stop playing at 9:00 pm. One time during my stay, I went to the backyard at 12:35 AM to ask some obnoxious group to stop playing. I politely told them that wasn’t their private backyard and their way of communicating to each other very loudly and the banging from the tables just did not let me sleep. They did stop. I made 2 calls to the front desk before I decided to take matters in my hands. I have a strong energy. These people saw I meant business. I used politeness at all times. But FIRM. I asked for a room facing the back of the hotel to have less traffic noise and less noise from other guests. The toilet in room 307 just did not flush properly. I mentioned shortly after my arrival but that needed a plumber. I just took a garbage-plastic-bucket and filled it with water and flushed the toilet that way. I didn’t want to move to another room. That was the easiest way for me to deal with it.

The staff! I have to mention: Maricarmen. At the front desk as a receptionist as well as a housekeeper. She is amazing. Always happy, polite, helpful, working with a fantastic attitude. By the way she speaks English and French as well. A lovely young lady to deal with Rosario, Zurisadai and Angie at the restaurant were so sweet with me I had dental surgery done in Aguascalientes and these ladies at the restaurant took the time to blend a delicious soup for me. It was very kind to do that many times. They also put in their freezer my icepacks. Needed for my cooler. I had a few beverages in my room. A few times I had guacamole for a meal. With the onions nicely chopped very small to help me and my surgery. Lovely ladies I got a present as the hotel offers a present when one completes 15 nights. I stayed 17 nights. I chose a set of 6 square bawls with a tray. 😁 That is nice from the hotel 👍 Right across there is a small shopping centre. El Dorado. It was handy. They sell freshly pressed juices, there is a supermarket and other stores. Right outside the hotel there are bus stops to go North or South.

Stayed in February 2024

It's a little too noisy. You can hear everything, from other rooms, to the hallways, to the bar. No soundproofing

The staff is super nice and their Internet is super fast

Stayed in December 2023

AC and TV remotes didnt work so I had to go downstairs to ask for help. The place is missing maintenance. The AC was dirty, some of the furniture and tools are old and not working at their best: bathroom (water doesnt come out or flushes). Electricity went down for seconds.

The guy at the front desk was really kind and helping. My dogs were totaly accepted and received. I liked they have their own parking lot, yet, they dont have security. Breakfast included.

Stayed in October 2023

One can hear everything in the room like people walking in late, people snoring

Very friendly and helpful staff. Great location for going to Feria de San Marcos because it is a walkable distance and it has free parking.

Stayed in April 2023

The worst part was the staff. Tha lady in reception during the day was rude, she always was in her phone and she was evidently annoyed when we asked her anything.

I didnt like anything, I was expecting more for the price.

Stayed in May 2024

Everything, it was quite outdated. The beds were not made, the sheets were just covered with a comforter, the mattress was quite uncomfortable. I had to unclog the bathroom because the drain was blocked with hair

Not much , it was quite old and cold

Stayed in December 2023

The equipment is very old. The gave us dirty room. The breakfast is terrible. You can eat only cookies or use toaster like from 80´s. In the hotel is very cold. One of the worst places what I´ve visited. Never again! The hotel is presented like a european style, but we do not have hotel like this in Europe.

The personal was very helpful. Close from the bus station.

Stayed in November 2023

The light in the room was very poor

The size of the room, the bathroom and the shower

Stayed in September 2023

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Stayed in June 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in December 2024

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Stayed in August 2024

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Stayed in June 2024

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Stayed in December 2023

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Stayed in December 2023

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Stayed in August 2023

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Stayed in September 2022