Reviews of Hotel La Casona 30 3 stars
Salida a Celaya # 77 Colonia Centro, 37700 San Miguel de Allende, Mexico

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Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewGood location, about 20 minutes walking distance to the church and main attractions. Clean and spacious room.
Everything was great, the only thing was the receptionist at the morning kinda had an attitude, could improve. The rest of the staff was great.
Thank you very much Jakeline. We will take your comments into consideration in continuing to offer a quality service.
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 March 2025 · Stayed in January 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in January 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewClean, comfortable
Breakfast not included
Reviewed: 29 January 2025 · Stayed in December 2024
Verified reviewReviewed: 16 January 2025 · Stayed in December 2024
Verified reviewGood location ,it is close to City Market and Restaurant PANIO
No
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewCheck in was smooth, staff were friendly, parking on site
Rooms were small. Our rooms were close to reception so it was very noisy. Stains on bed cover.
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewLa Casona was a very good experience. All the staff is super friendly, and everyone attended to all our requests. Breakfast was delicious!
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewGood location. Accessible and clean.
Beds and pillows are very hard. Could not sleep well, needing to reposition frequently due to stiffness of the bedding.
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 5 November 2024 · Stayed in November 2024
Verified reviewLoved Karla manager in Restaurant. She is amazing, amazing Amazing!!!!
My room was right next to where the tour buses parked and they would be noisy at night and in the morning!
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewlocation and staff are good
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewGood location. 15 minute walk from the centro historico. Comfortable bed. Clean room and lobby. Friendly staff. Very responsive. When we asked for something, they were very quick to respond.
The Wifi in the bedroom was very slow, which is a shame for a hotel of that caliber. The technical staff was not able to get a better speed but directed us to the top floor lobby which had a faster wifi.
Reviewed: 2 July 2024 · Stayed in June 2024
Verified reviewReviewed: 23 March 2024 · Stayed in March 2024
Verified reviewI liked the friendliness of the staff and the decorations in the common areas.
Reviewed: 23 February 2024 · Stayed in February 2024
Verified review