Nothing

Th staff is the most amazing especially Venus in the restaurant !! The views are beyond compare !! The rooms and are spacious and gorgeous. We absolutely loved everything !! The town of Zihuatenejo is lovely and clean and I felt totally safe !!

Stayed in August 2025

I didn’t like that, the front desk lady asking for tip frecuently 10% of the stay at room hotel like 40 usd for 1 night thank you

Stayed in August 2025

Clarins feels like a very retro spa choice!

This is the most beautiful hotel. I loved everything about it! It was like being on honeymoon again. We had the whole place to ourselves. One night is not enough. Luckily we live down here so we can return!

Stayed in July 2025

I have no complaints. It’s great! I would have loved to tip the staff in cash but they only accept tips via card and it’s charged by the hotel at the end of your stay (10%). Wasn’t a big deal but I personally like knowing that they received their money in cash but it makes sense for the crew in the back that we may not always see doing the work.

I love the architecture of this property and the fact that it’s only a few rooms makes it more intimate. The staff is what truly sells this hotel. They are 100/10. So kind, attentive, and very good at their jobs. They go the extra mile explaining things & making sure you are comfortable. Once we went into the pool, two minutes later they came with iced water to help us cool down & hydrate. They replace towels outside the pool area as soon as we take one. The amenities are gorgeous and everything stays spotless. Not once did I see anything unkept. There is a private pathway to the beach which makes it convenient to go out and enjoy the waves.

Stayed in July 2025

No turndown service in evening

The Location. Spectacular! Romantic !

Stayed in July 2025

A perfect place to relax and just enjoy life.

Stayed in May 2025

Service and Privacy

Stayed in May 2025

I sort of wished they had a private beach but the pools and views and lounges were so nice and private we ended up not caring about a private beach.

We loved the stunning architecture of the hotel built on the side of the hill over looking the Pacific Ocean. Our suite was gorgeous with a lovely terrace overlooking the bay with two comfortable lounge chairs and our own private pool. The food and drinks were delicious. Our bed was very comfortable with nice sheets. The staff were friendly and very attentive.

Stayed in April 2025

Nothing, it was great.

Beautiful location. Excellent decor, relaxing and natural.

Stayed in April 2025

No club house on the beach

View and service

Stayed in March 2025

The property is unique and very authentic, each room is unique and there are only 25. The views are incredible, the property is flawlessly maintained and very clean. The staff is totally helpful and friendly.

Stayed in March 2025

Nothing

Meals at the restaurant were very good. Views from the room were spectacular. Large balconies to lounge in the sun or have meals on your own terrace. Location is perfect. Staff impeccable. Can easily spend the entire vacation at the resort.

Stayed in March 2025

Nothing!

Beautiful hand built structure, exceptionally sited and perfectly maintained by a very impressive staff.

Stayed in February 2025

N/A

Everything! From the taxi service from airport to the room, all the employees, restaurant, pool areas. Perfection!!

Stayed in February 2025

Restaurants need upgrade.

Outstanding Ambiance, accommodations & staff. In years of travel maybe our top Stay. Food not up to same outstanding level , but there are good restaurants nearby.

Stayed in February 2025

Beautiful art and kind staff.

Stayed in February 2025

Nothing

Everything

Stayed in January 2025

Nothing!!!

Everything!. We have been coming for 15 years and each year fall deeper in love with Casa Que Canta.

Stayed in December 2024

Breakfast options great and location perfect

Stayed in November 2024

Nothing. Spotless & great service.

A dream. Paradise.

Stayed in August 2024

Our flight out of Denver was delayed and the connecting flight was rebooked for 2 days later thereby losing 2 nights prepaid stay at this hotel.

The staff, the room, the view, the accessiblity to public transportation.

Stayed in November 2024

If I would change anything, it would just be to add more non-fish main courses on the restaurant menu. My appetizer was amazing, but very limited non sea food options.

We decided to splurge for our honeymoon and stay here. I've wanted to stay here since, I was a teenager and both my husband and I were blown away. The view, the facilities and the staff were just unreal. The bed was super comfy and everyone was so friendly. We loved our time here and would absolutely spend the money to come again. This place is incredible. We were so sad to leave.

Stayed in November 2024

Love it ❤️

Stayed in August 2024

That we had to leave!

Amazing location, property and service

Stayed in June 2024