Resort had no swimable beach. Tides were too rough.

Stayed in May 2025

The drinks. No bottled water. No normal beer. Only one option for wine.

Staff was great. The food was somehow acceptable but the drinks were really bad Entertainment team was great

Stayed in April 2025

Wieners instead of sausage. Not enough fruit. Coffee cups hard to find.

Great location in sight of the ocean.

Stayed in March 2025

The first room backed onto the highway, it was soo loud. We moved. The beach chair cushions and towels are old and worn. The breakfast was always exactly the same

The staff was incredibly friendly! The beach is awesome! The secoond room we got was quiet with a great view

Stayed in February 2025

It wasn’t clear whilst booking that the sea is unswimmable (Although great for surfing judging by the lessons I was able to watch from my balcony). We had to travel 30 minutes by car to get to the nearest beach where the kids could swim in the sea. As a vegan the salad bar was excellent and plentiful but there were several days where that was all I could eat - including the specialty restaurants which did not have an option for me.

The staff are very helpful and friendly. Rooms were clean and spacious. 2 pools were always clean.

Stayed in July 2024

We booked a beach front room - which was GORGEOUS - but we had to move rooms THREE times because of bugs. So many bugs. They are alive, dead, and barely hanging on bugs - in the bedroom, in the bathroom, on the balcony. Cockroaches, flying ants, and mosquitos. All 3 rooms smelled like RAID. It is a smell that does NOT go away even with the doors open for hours. The food is just okay, nothing spectacular. The blended drinks from the bars are tasty - low on alcohol, but tasty. The hotel is beautiful, but we wont stay here again.

The hotel sits right on the beach. Very ideal.

Stayed in July 2024

Some furniture is starting to look old, menu at asian cuisine restaurant was extremely poor, overall limited menu options, almost no meal options for guests with special needs (sugar free, gluten free, vegan, etc) gym equipment definitely needs replacement, every staff person EXPECTS GREAT TIPS FOR EVERYTHING and get rude if they are not tipped

Very nice location on the beach front, easy transport from the airport, relaxed a lot during my stay, completely enjoyed the swim out pool of my suite, very much satisfied in our honeymoon!

Stayed in April 2024

Location and ocean front room wasn’t quite true

All inclusive

Stayed in March 2024

Quality of alcohol wasn’t the best, appreciate it is all inclusive so it’s not premium brands but could do with something a bit better than they had Toilet kept blocking If you check in later on the first day you are not able to book a resturant for dinner, I believe late arrival guests should be asked by email to book to make the most of their stay Swimming pools are slightly heated, not so comfortable in February time in the adult pool

Comfortable bed Lots of different restaurants to go to Good layout of swimming pools Nice staff Loved the Super Bowl party

Stayed in February 2024

Our flight was later in the day and we could use the facility but could not eat or drink anything unless we paid a crazy amount more! Had to sit in the lobby with nothing! Pretty sad! Any other place I’ve stayed you can use the facility and still eat and drink until you leave

It was clean the food was decent and the staff/service was great!

Stayed in February 2024

The resort is located directly off the main highway, and our room was alongside the highway. We really could not get any good rest due to noise. THE ROOMS ARE NOT SOUND PROOF AS IT IS LISTED ON BOOKING. You have to pay for pool towels, but on BOOKING, it says they are included. The birds were a huge issue when eating outside. They would grab your food or fly around you. There were no partisans to keep them out. The thermostat was not working in the room. I wanted some heat to knock off the chill at night, but it was blowing cold air. Minibar did not work, and the floor was dirty.

The exterior of the property was nice. The many pools, restaurants, and beach views. All the restaurant staff was really nice and courteous. The food was good as well.

Stayed in February 2024

There are two things this resort needs to address: 1. In the specialty restaurants, the staff need to understand English when orders are placed. We had bad experiences in two of the restaurants due to misunderstanding on the part of the waiter (same one from both restaurants). This was unfortunate as most of the staff were very friendly and accommodating and some went way beyond expectations. 2. There was no place on site to change large denomination currency into smaller bills to tip the staff. We used the porters and had to go into town to make these transactions. Most resorts offer this service at the concierge location.

We found the buffet to have the best food with great selections and the choice of beverages from the various bars was excellent. Most of the staff were very friendly and accommodating and some went way beyond expectations. Great view of the beach and ocean from our room.

Stayed in January 2024

I tried to plan a special celebration of my better 1/2 50th birthday. I requested dinner on the beach that was being offered and they cancelled. I ordered a red velvet cake and received a red velvet snack. I asked to speak with a manager about an issue anf they refused and said 1 was not available. I spent alot of money and nothing went as planned.. was very disappointed

Stayed in January 2024

I didn’t really enjoy the food, I expected more flavor it was just really bland.

It was very beautiful the staff was fairly helpful and I like that they had two adult bar sections.

Stayed in January 2024

Understaff looks like they didn’t have enough utensils, towels , buffets was almost the same every day very small buffet not enough choices . Not enough entertainment

Had nice views to the ocean

Stayed in January 2024

Clean the beach, tell your staff how to be more kind and helpful, also the personal pool need a little clean. The room was so cold, maybe 22° could be better

The views are very nice, the food is good and the room is comfortable

Stayed in November 2023

The staff service and client orientation is far from good. There are some members of the staff that will give you a good service, but the rest just won't deliver. The food is not good either. Only the theme restaurants have good dishes, the buffet restaurant and the snack bar offer bad food.

Facilities are ok, even though they are not new, they are kept in good condition. We had a situation with one of the rooms, where the lock stopped working and we were not able to get into the room. It took them some hours to fix this.

Stayed in August 2023

The chairs of the adults pool, are not available, the personnel using a barrier and they did say "these chairs are for a selected group" but, this group never arrived at the pool

Stayed in August 2023

There is only one buffet. There is no nightlife other than a sports bar.

The staff was friendly and they kept the grounds clean. I didn’t have any problems getting items replaced in the room such as beer, water, and towels.

Stayed in August 2023

Could be cleaner Needs more repair Needs faster service

Beautiful Bartenders are great

Stayed in June 2023

Compared to other similarly priced resorts, food was not as impressive. Most food items seemed a little bland/lacking in flavor. The main restaurants seemed to alternate being open every other day. Ayami was the best of all the restaurants!

Great value for the money. More affordable that most other all inclusive resorts. Staff was friendly. Highly recommend spending the extra money for the Altitude rooms, makes all the difference with the premium alcohol and exclusive adult only rooftop with a view.

Stayed in June 2023

the or

Stayed in June 2023

the reservation process for dinner

friendly staff very clean

Stayed in May 2023

Our toilet seat was broken we can't call the couple times for somebody to come and fix it but nobody showed up then we didn't get clean towels for 3 days. And our room was not cleaned

Slept well the bed were comfortable our room was right overlooking the ocean so that was great service was impeccable your staff was very friendly It took us 3 days to get clean sheets and our toilet seat was broken we had called down several times regarding that also we didn't have any clinics.

Stayed in May 2023