Reviews of JW Marriott Cancun Resort & Spa 5 stars
Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone, 77500 Cancún, Mexico
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe staff, all very professional and friendly. The pool area. The Beachwalk restaurant next to the pool was amazing for lunch. The beef fajitas specially were greatly appreciated. We had amazing pasta at the GUSTINO ITALIAN GRILL restaurant. The prices were comparable to restaurants in London. Order the tiramisu for the presentation not the taste. The location was also very nice short cab drive to the La Isla shopping centre. There are a few restaurants outside of the hotel but for I would choose the restaurants in the hotel better quality same price. The little shop in the hotel has pizza slices for a late night snack or lunch, they also had amazing ice cream. Overall an amazing stay and experience for our first time in Mexico. I also enjoyed the Spa centre at the hotel the have a equipped gym with free weights and machines.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe staff is extremely courteous. The downside was the extra charge for breakfast. I booked through Booking, and it stated that breakfast was included. In the end, I had to pay an additional approximately $400 per day for breakfast and full board, which came with many limitations.
The downside was the extra charge for breakfast. I booked through Booking, and it stated that breakfast was included. In the end, I had to pay an additional approximately $400 per day for breakfast and full board, which came with many limitations.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewService is great! Pools are amazing! Food is delicious.
There was major construction during my stay, and we where not notified before booking reservation. The beach was disappointing... too much seaweed. Water looked brown and uninviting.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewWe absolutely loved our stay. The staff were super helpful and friendly & the location is fab!
We came during seaweed season unfortunately so couldn’t use the beach as the currents were high too. Used the pool instead which was lovely :)
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewI really enjoyed my stay here, the property was so clean and the staff were so friendly and accommodating. It was very relaxing and the resort was beautiful and photo worthy.
During our stay there was construction happening throughout the property otherwise it was very nice.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewWe like everything, really enjoyed our vacations! Very nice staff , helpful, friendly, clean , comfortable and tasty.
Nothing
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in March 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe staff was amazing. From the moment we reached they were very helpful and super friendly. I have never experienced staff like this who cared about us so much. By the end of the trip, it felt as if we were all family and we got nice farewell treats and everything. Food here is pretty good and the rest of the resort is breathtaking. Every single room has an amazing view of the ocean and the pool was really nice. Lots of greenery makes it feel very spacious.
I wish there was more of a choice for restaurants. There are 3 options of which only 1 open for breakfast and none for lunch.
Reviewed: 17 May 2025 · Stayed in March 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewThe bathroom shower area is leaking. Its annoying. Everytime you go for bath its just water everywhere outside shower area.
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewEverything!!! Service, food, rooms, location and spa!!!
Nothing
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewExcellent service by each and every member of the staff