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Reviews of JW Marriott Cancun Resort & Spa 5 stars

Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone, 77500 Cancún, Mexico

#13 of 223 hotels in Cancún

Guests' Choice

Review score

Based on 240 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.3

  • Facilities

    9.2

  • Staff

    9.4

  • Value for money

    8.4

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 22 August 2025

    10
    very expensive for breakfast and full board
    • Leisure trip
    • Family with young children
    • Ocean View Deluxe King with Balcony
    • Stayed 4 nights

    The downside was the extra charge for breakfast. I booked through Booking, and it stated that breakfast was included. In the end, I had to pay an additional approximately $400 per day for breakfast and full board, which came with many limitations.

    The staff is extremely courteous. The downside was the extra charge for breakfast. I booked through Booking, and it stated that breakfast was included. In the end, I had to pay an additional approximately $400 per day for breakfast and full board, which came with many limitations.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    9.0
    Relaxing, fun place to stay. I would love to stay again when beaches are clear again.
    • Leisure trip
    • Family with young children
    • Ocean View Deluxe King with Balcony
    • Stayed 3 nights

    There was major construction during my stay, and we where not notified before booking reservation. The beach was disappointing... too much seaweed. Water looked brown and uninviting.

    Service is great! Pools are amazing! Food is delicious.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    9.0
    Recommend
    • Leisure trip
    • Family with young children
    • Premium Ocean View Deluxe Double with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    We came during seaweed season unfortunately so couldn’t use the beach as the currents were high too. Used the pool instead which was lovely :)

    We absolutely loved our stay. The staff were super helpful and friendly & the location is fab!

    Stayed in July 2025

  • Reviewed: 2 August 2025

    10
    I would highly recommend this resort the food was delicious and fresh, the staff was fantastic and the service was outst
    • Leisure trip
    • Family with young children
    • Ocean View Deluxe Double with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    During our stay there was construction happening throughout the property otherwise it was very nice.

    I really enjoyed my stay here, the property was so clean and the staff were so friendly and accommodating. It was very relaxing and the resort was beautiful and photo worthy.

    Stayed in July 2025

  • Reviewed: 23 May 2025

    10
    Exceeded expectations
    • Leisure trip
    • Family with young children
    • Ocean View Deluxe Double with Balcony
    • Stayed 5 nights

    I wish there was more of a choice for restaurants. There are 3 options of which only 1 open for breakfast and none for lunch.

    The staff was amazing. From the moment we reached they were very helpful and super friendly. I have never experienced staff like this who cared about us so much. By the end of the trip, it felt as if we were all family and we got nice farewell treats and everything. Food here is pretty good and the rest of the resort is breathtaking. Every single room has an amazing view of the ocean and the pool was really nice. Lots of greenery makes it feel very spacious.

    Stayed in May 2025

  • Reviewed: 27 April 2025

    10
    We will return. It was what I wanted and so grateful that it was a great experience. It was our 25 the anniversary and t
    • Leisure trip
    • Couple
    • Ocean View Deluxe King with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Everything!!! Service, food, rooms, location and spa!!!

    Stayed in April 2025

  • Reviewed: 23 April 2025

    10
    Enjoyable and relaxing stay
    • Leisure trip
    • Family with young children
    • Ocean View Deluxe King with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Excellent service by each and every member of the staff

    Stayed in April 2025

  • Reviewed: 17 April 2025

    9.0
    We had a wonderful time.
    • Leisure trip
    • Group
    • Ocean View Deluxe Double with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    The challenge as always is people reserving sun beds and then not using them for most of the day.

    Great location and wonderful resort.

    Stayed in March 2025

  • Reviewed: 16 April 2025

    9.0
    Wonderful stay at a luxurious hotel
    • Leisure trip
    • Couple
    • Ocean View Deluxe King with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Great room with a nice ocean view. The housekeeping was amazing, every time we went back to the hotel, the room was super clean. All the staff was super friendly and professional. The hotel is very complete and feels luxurious. However, there are some little areas that need attention, like some outside walls that need painting. The pool is wonderful and the servers are super awesome.

    Stayed in April 2025

  • Reviewed: 27 March 2025

    10
    Stunning property with incredible views of the beach, comfortable rooms.
    • Leisure trip
    • Family with young children
    • Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony
    • Stayed 7 nights
    • Submitted via mobile

    The food options were not good at all, very overpriced and tiny portions.

    The facilities were beautiful and the room was spacious with a nice view. The staff were always personable and the housekeeping staff cleaned our room thoroughly and timely.

    Stayed in March 2025

  • Reviewed: 21 March 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Ocean View Deluxe Double with Balcony
    • Stayed 10 nights
    • Submitted via mobile

    Food could be better

    Location, facilities,

    Stayed in March 2025

  • Reviewed: 18 March 2025

    9.0
    Terrific high-end resort, amazing pool, breakfast, beach and facilities!
    • Leisure trip
    • Family with young children
    • Ocean View Deluxe Double with Balcony
    • Stayed 6 nights

    Better choice of beers

    Beautiful resort with well appointed rooms, tasteful decor, quality linen and enough storage for personal belongings. Breakfast buffet was TERRIFIC! Italian restaurant excellent. But best is 750 Pizzeria and gift shop - you get pizza, ice creams, coffee, drinksand baked goods. they have a choice selection of swimwear and golf gear too...we went everyday! Poolside facilities very nice, particularly the loungers which were cushioned and super comfy. You do have to reserve first thing am to get a good spot! One of the best things was walkable access to multiple high quality restaurants on the strip. Less kids as its not all inclusive. Beach was amazing! Would definitely go back.

    Stayed in March 2025

  • Reviewed: 14 March 2025

    10
    My stay was soo peaceful and wonderful i will recommend anyone to stay here
    • Leisure trip
    • Group
    • Ocean View Deluxe Double with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Nothing bad at all

    Everything

    Stayed in March 2025

  • Reviewed: 27 February 2025

    10
    Great vacation
    • Leisure trip
    • Family with young children
    • Ocean View Deluxe Double with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Sometimes there wasn't available chair in the pool

    Very good service, swimming pools, hotel beach, restaurants food

    Stayed in February 2025

  • Reviewed: 22 February 2025

    9.0
    Service friendly and very helpful always
    • Leisure trip
    • Couple
    • Ocean View Deluxe King with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    There was a elevator situation - but it got fixed and the toilet had a odor second day but the cleaning service fixed the odor -

    Food was amazing / breakfast also very good

    Stayed in February 2025

  • Reviewed: 25 January 2025

    10
    All the staff was really nice and professional. We love the place...
    • Leisure trip
    • Group
    • Club Level for 2 adults, Premium Ocean View Deluxe King with Balcony
    • Stayed 7 nights

    The smoking area and the prices of cigars in the gift shop need improving

    The lounge Club 91 was great. The staff was friendly and professional.

    Stayed in January 2025

  • Reviewed: 17 January 2025

    9.0
    We loved the weather, the ambience,pool and breakfast meals
    • Leisure trip
    • Couple
    • Ocean View Deluxe King with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Overall ,the pricing was extravagant and whatever you do ,do not stop inside the airport where they offer to sell you free tickets to various places like dolphin swimming and Xcaret Waterpark, DO NOT PURCHASE ITS A SCAM,

    Breakfast was great, the rain shower was awesome, revitalized me The lazy pool was enjoyable, the waves on the beach were very rough,i know thats certainly not controlled by the staff lol Everyone needs to take the Columbus Ship experience and order the surf n turf meal exquisite.

    Stayed in December 2024

  • Reviewed: 18 December 2024

    10
    One of the best places I have had the pleasure of staying at, I can’t wait to come back!!
    • Leisure trip
    • Solo traveller
    • Ocean View Deluxe King with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Elevator is on the slow side.

    It’s really beautiful! The view just goes on forever, not to mention the one from my room!! Spectacular

    Stayed in December 2024

  • Reviewed: 10 December 2024

    9.0
    Great all-inclusive resort
    • Business trip
    • Group
    • Ocean View Deluxe King with Balcony
    • Stayed 3 nights

    I basically enjoyed everything! Perhaps it would have been even better if the light meal options at the coffee shop on the first floor had things like soup. After a long flight, you want something kinder to your stomach instead of having a huge meal at one of the restaurants or grabbing a slice of pizza, cold sandwich/salad.

    Amazing friendly staff. They were all very professional and kind. Spotlessly clean spacious room. Fantastic view from the room. Great breakfast. Plus the hotel was within walking distance to a local bus stop.

    Stayed in October 2024

  • Reviewed: 6 December 2024

    10
    Our family vacation was wonderful at the JW Marriott! We would return without hesitation.
    • Leisure trip
    • Family with young children
    • Ocean View Deluxe Double with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Nothing. Everything was perfect.

    The staff was so friendly and helpful!

    Stayed in November 2024

  • Reviewed: 17 October 2024

    8.0
    Nice place to stay once they finish the work.
    • Leisure trip
    • Couple
    • Ocean View Deluxe King with Balcony
    • Stayed 3 nights

    They were doing renovations or repairs, and the noise in my room made it difficult to sleep during the day. Additionally, seeing construction equipment everywhere wasn’t very pleasant.

    Spacious, clean rooms with easy access to a beautiful beach and excellent staff.

    Stayed in October 2024

  • Reviewed: 13 September 2024

    10
    Great location
    • Leisure trip
    • Couple
    • Ocean View Deluxe King with Balcony
    • Stayed 4 nights

    room was good but the bed wasn't king size as advertised (it was a queen bed).

    breakfast, room, pool, beach access,

    Stayed in September 2024

  • Reviewed: 7 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Grand Ocean Front Suite, 1 Bedroom Larger Suite, Oceanfront
    • Stayed 2 nights
    • Submitted via mobile

    More activities around the hotel for adults and kids

    Incredibly friendly staff, accommodations were modern and lovely

    Stayed in September 2024

  • Reviewed: 12 August 2024

    9.0
    Great hotel when staying in Cancun
    • Leisure trip
    • People with friends
    • Ocean View Deluxe King with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    -

    Wonderful location. Rooms are modern and most have a beautiful view. There were plenty of beach and pool chair. Food and service are very good.

    Stayed in August 2024

Showing 1 – 25

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