Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone, 77500 Cancún, Mexico
#13 of 223 hotels in Cancún
Guests' ChoiceBased on 240 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.3
Facilities
9.2
Staff
9.4
Value for money
8.4
Free WiFi
8.1
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End of dialog contentReviewed: 22 August 2025
Watson
United StatesThe downside was the extra charge for breakfast. I booked through Booking, and it stated that breakfast was included. In the end, I had to pay an additional approximately $400 per day for breakfast and full board, which came with many limitations.
The staff is extremely courteous. The downside was the extra charge for breakfast. I booked through Booking, and it stated that breakfast was included. In the end, I had to pay an additional approximately $400 per day for breakfast and full board, which came with many limitations.
Stayed in August 2025
Reviewed: 14 August 2025
Dalfrey
United StatesThere was major construction during my stay, and we where not notified before booking reservation. The beach was disappointing... too much seaweed. Water looked brown and uninviting.
Service is great! Pools are amazing! Food is delicious.
Stayed in August 2025
Reviewed: 8 August 2025
Azra
United Arab EmiratesWe came during seaweed season unfortunately so couldn’t use the beach as the currents were high too. Used the pool instead which was lovely :)
We absolutely loved our stay. The staff were super helpful and friendly & the location is fab!
Stayed in July 2025
Reviewed: 2 August 2025
Khurram
United StatesDuring our stay there was construction happening throughout the property otherwise it was very nice.
I really enjoyed my stay here, the property was so clean and the staff were so friendly and accommodating. It was very relaxing and the resort was beautiful and photo worthy.
Stayed in July 2025
Reviewed: 23 May 2025
Ishaan
United StatesI wish there was more of a choice for restaurants. There are 3 options of which only 1 open for breakfast and none for lunch.
The staff was amazing. From the moment we reached they were very helpful and super friendly. I have never experienced staff like this who cared about us so much. By the end of the trip, it felt as if we were all family and we got nice farewell treats and everything. Food here is pretty good and the rest of the resort is breathtaking. Every single room has an amazing view of the ocean and the pool was really nice. Lots of greenery makes it feel very spacious.
Stayed in May 2025
Reviewed: 27 April 2025
Laurie
United StatesNothing
Everything!!! Service, food, rooms, location and spa!!!
Stayed in April 2025
Reviewed: 23 April 2025
Roli
United StatesExcellent service by each and every member of the staff
Stayed in April 2025
Reviewed: 17 April 2025
Fiona
United StatesThe challenge as always is people reserving sun beds and then not using them for most of the day.
Great location and wonderful resort.
Stayed in March 2025
Reviewed: 16 April 2025
Nicolas
United StatesGreat room with a nice ocean view. The housekeeping was amazing, every time we went back to the hotel, the room was super clean. All the staff was super friendly and professional. The hotel is very complete and feels luxurious. However, there are some little areas that need attention, like some outside walls that need painting. The pool is wonderful and the servers are super awesome.
Stayed in April 2025
Reviewed: 27 March 2025
Amy
United StatesThe food options were not good at all, very overpriced and tiny portions.
The facilities were beautiful and the room was spacious with a nice view. The staff were always personable and the housekeeping staff cleaned our room thoroughly and timely.
Stayed in March 2025
Reviewed: 21 March 2025
Ryan
United KingdomFood could be better
Location, facilities,
Stayed in March 2025
Reviewed: 18 March 2025
Arun
CanadaBetter choice of beers
Beautiful resort with well appointed rooms, tasteful decor, quality linen and enough storage for personal belongings. Breakfast buffet was TERRIFIC! Italian restaurant excellent. But best is 750 Pizzeria and gift shop - you get pizza, ice creams, coffee, drinksand baked goods. they have a choice selection of swimwear and golf gear too...we went everyday! Poolside facilities very nice, particularly the loungers which were cushioned and super comfy. You do have to reserve first thing am to get a good spot! One of the best things was walkable access to multiple high quality restaurants on the strip. Less kids as its not all inclusive. Beach was amazing! Would definitely go back.
Stayed in March 2025
Reviewed: 14 March 2025
Leah
United StatesNothing bad at all
Everything
Stayed in March 2025
Reviewed: 27 February 2025
Yigal
IsraelSometimes there wasn't available chair in the pool
Very good service, swimming pools, hotel beach, restaurants food
Stayed in February 2025
Reviewed: 22 February 2025
Krista
United StatesThere was a elevator situation - but it got fixed and the toilet had a odor second day but the cleaning service fixed the odor -
Food was amazing / breakfast also very good
Stayed in February 2025
Reviewed: 25 January 2025
Joe
United StatesThe smoking area and the prices of cigars in the gift shop need improving
The lounge Club 91 was great. The staff was friendly and professional.
Stayed in January 2025
Reviewed: 17 January 2025
John
United StatesOverall ,the pricing was extravagant and whatever you do ,do not stop inside the airport where they offer to sell you free tickets to various places like dolphin swimming and Xcaret Waterpark, DO NOT PURCHASE ITS A SCAM,
Breakfast was great, the rain shower was awesome, revitalized me The lazy pool was enjoyable, the waves on the beach were very rough,i know thats certainly not controlled by the staff lol Everyone needs to take the Columbus Ship experience and order the surf n turf meal exquisite.
Stayed in December 2024
Reviewed: 18 December 2024
Joana
CanadaElevator is on the slow side.
It’s really beautiful! The view just goes on forever, not to mention the one from my room!! Spectacular
Stayed in December 2024
Reviewed: 10 December 2024
Yukk
JapanI basically enjoyed everything! Perhaps it would have been even better if the light meal options at the coffee shop on the first floor had things like soup. After a long flight, you want something kinder to your stomach instead of having a huge meal at one of the restaurants or grabbing a slice of pizza, cold sandwich/salad.
Amazing friendly staff. They were all very professional and kind. Spotlessly clean spacious room. Fantastic view from the room. Great breakfast. Plus the hotel was within walking distance to a local bus stop.
Stayed in October 2024
Reviewed: 6 December 2024
Catherine
United StatesNothing. Everything was perfect.
The staff was so friendly and helpful!
Stayed in November 2024
Reviewed: 17 October 2024
Amaury
United StatesThey were doing renovations or repairs, and the noise in my room made it difficult to sleep during the day. Additionally, seeing construction equipment everywhere wasn’t very pleasant.
Spacious, clean rooms with easy access to a beautiful beach and excellent staff.
Stayed in October 2024
Reviewed: 13 September 2024
Junior
Brazilroom was good but the bed wasn't king size as advertised (it was a queen bed).
breakfast, room, pool, beach access,
Stayed in September 2024
Reviewed: 7 September 2024
Erin
MexicoMore activities around the hotel for adults and kids
Incredibly friendly staff, accommodations were modern and lovely
Stayed in September 2024
Reviewed: 12 August 2024
Ximena
United States-
Wonderful location. Rooms are modern and most have a beautiful view. There were plenty of beach and pool chair. Food and service are very good.
Stayed in August 2024
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