The food was not great overall, and there were flies all iver the breads which made it hard for me to eat.

Everything was very clean and all staff was extremely nice and helpful

Stayed in July 2025

nothing

Private Clean beautiful beach very relaxing. Breakfast was good and plenty of choice staff was very professional and courteous.

Stayed in July 2025

Had a wedding during my stay and noise bothered my sleep greatly.

Family friendly. All age from baby to grandpa can enjoy. Foods were good and lots of activities.

Stayed in June 2025

Location , staff and choice of food

Stayed in May 2025

A bit pushy trying to sell timeshares at check-in

Beach, breakfast, grounds

Stayed in March 2025

Rooms had a little smell to them like wet/ moist smell.

Perfect private beach. Great overall location. Nice and modern.

Stayed in April 2025

There were a few food misses. Had diarrhea after one room service (probably the pico de gallo) but otherwise everything was clean and fresh. Some of the food at the club tower was very stale. There was two weddings the first Saturday night, which meant music and noise was very loud until 11-11:30pm

Amazing grounds with several pools and long stretch of beach. The room was large, spotless, and facilities worked well. Food at restaurants were good. It wasn’t too crowded when we went so there was no overcrowding at beach chairs at pools.

Stayed in April 2025

Staff was beyond welcoming. Super friendly and always made some conversation with great recommendations. The location was not overcrowded and felt more private and the rooms were all very clean and beds were comfy.

Stayed in March 2025

There was nothing that we did not like

Stayed in March 2025

Elevators in the non vip location were horrible. I know there is construction, but to wait 10 minutes for an elevator and then not to be able to enter because there are too many people who what to get on the elevator and wait another 10 minutes for another elevator, is not acceptable for a high end hotel/resort.

The dinner at the Hibachi was outstanding. Loved the food and service. The Italian restaurant was good and service was excellent. Lastly, Blaze was good but not what I was expecting. The service again was outstanding, the food was a little disappointing. Either way I would recommend this to anyone I discussed this resort with!!!!

Stayed in March 2025

Italian restaurant- especially lack of fresh pasta and sauce. Buffet was okay at lunch but didn’t have a ton of variety, out of buns, etc. Kids Club was okay but could have had more activities and entertainment for elementary kids.

Breakfast was incredible! We loved the juice bar, the fruits, all of the egg options and toppings. We liked the Asian and Mexican restaurant options. New Year’s Party and evening entertainment was fun!

Stayed in January 2025

All was perfect!

Is súper place, not crowded and and with the beach really near to the rooms. Staff were extremely helpful!

Stayed in December 2024

We had to move rooms on our last night, but they upgraded us to a better room. It worked out well!

The food was exceptional, especially considering that it was an all inclusive stay.

Stayed in December 2024

Paint smell was strong.

Service levels top notch! F&B the best… great portions and options!

Stayed in November 2024

Our air conditioner in both rooms wasn’t very strong. It could have been from construction going on in the building. We were staying here because of a wedding and had events to attend, so we didn’t feel like dealing with another room switch. While the room was clean, the exterior side of the windows could have been cleaner.

Friendly staff, great breakfast, lunch, room service (amazing ceviche by the pool). Getting a cab to downtown was really easy and affordable. It was nice considering it was family friendly. I don’t think it was as loud and obnoxious as other family friendly resorts. There were a few areas where you could sit to escape larger crowds of people. The turtle sanctuary was really fun to see as well. We had an issue with a water leak in our first room, and they quickly moved us to a new room.

Stayed in November 2024

Nothing I loved everything

I loved this hotel. The beds were so comfortable and our view from our balcony was stunning. We stayed in the club tower which I recommend. I never got hassled about time shares which I saw some people mentioned in their review. The staff was so awesome and were so attentive. They also stocked our mini bar every day for free and there was this room with food for the tower guests that was a hidden gem! Delish! Our Hotub on our balcony wasn’t getting hot but we called the front desk and they came up and fixed it right away. The beach was spectacular and the water was so clear. I cannot say enough and if you want to do all inclusive for a few days, come here. Also it’s a very short uber ride to the romantic zone where we did boat day trips and explored downtown.

Stayed in October 2024

Nothing

Everything

Stayed in September 2024

The up-selling to their membership and the massages were to expensive..450 for a couples massage!

The security of the property and convenience of having many food options

Stayed in August 2024

They could have better drinks. The food was excellent. Surprisingly good for an all inclusive.

The location on its own beach is great. Very few vendors and a lovely stretch of beach. Secluded and beautiful.

Stayed in July 2024

Some of the buffet selections were just average and a bit repetitive.

The facilities and the staff were exceptional!

Stayed in June 2024

Not enough time there. The Hotel was perfect.

The trip started off terrible, we were late for our flight then our passports expired the week prior so we had to go to Washington to get a same day passport. We were there for our scheduled appointment and they checked us in late so we had to wait another day to get the passports. Changed our flight two times which of course costed extra money and we missed a couple days there at the Hyatt, but still paid for the suite. My husband's phone went belly up and we had to get another one, then he lost it somewhere between Hertz car rental and the airport coming home. We had so many mishaps, it sure was an adventure. I even spilled a whole bottle of water in my lap just before boarding the plane home. The few days we spent there were wonderful! Your staff was the best, they were all very helpful. Your staff made us feel very welcome from the moment we stepped into the lobby and always offered to show us around, they walked us to our room and the restaurants and even told us how to get to the flea markets. Very friendly and there was always someone available to answer any questions. Food was very good, we mostly ate at the buffet. We did have a steak dinner at the fancy restaurant and one of the staff took a picture of us on my husband's phone (that he lost) sad cause we didn't get any other pictures of us there. The beach was beautiful! Got to watch a beach wedding and listen to their music one night from our balcony while sitting in the jacuzzi tub, the wedding was entertaining.

Stayed in April 2024

A bit noisy with activities but people were having fun.

It is a lovely resort with friendly staff. Very happy & would return again.

Stayed in March 2024

Huge cabanas placed at two pools edge (which you have to rent )- block entry to the pools and blocked the views of the ocean from lounge chairs, restaurants etc.

Loved the views. Location feels like you’re in a cove. Mountains behind you and ocean in front. Beach secluded due to rock formations on both sides. Spotted a whale out front. Several food choices. Excellent staff. We had a swim up room - waiters brought us drinks.

Stayed in February 2024

No place to swim laps! People stood in pools drinking.

Jacuzzi !

Stayed in February 2024