The birds and smell.

Staff, room and convenience of shopping and hanging out at the beach

Stayed in June 2025

Smell of bird shit all over the first villas and noise of birds and the facility tour to become a member, are closed on saturdays meaning the resort has to adjust to our times not us travelors adjust to theirs !

The resort itself was nice ! The zargazo was bad though

Stayed in June 2025

Smelled like sewage near where you eat, A lot was under construction. Pool bar not staffed.

The water

Stayed in June 2025

The building is old and not maintained well. The Deluxe Ocean view room decor was similar to a Days Inn. The number a size of the cracks in the building structure made me uncomfortable. Pool is small. Food is just okay

Staff is excellent although they were a little too much at times. View on the windward side is exceptional.

Stayed in June 2025

It was impossible to get reservations the entire week at the restaurants. You had to line up the day before to book at exactly 3pm. It was a ridiculous system every single day we could not get a table. The buffet was mediocre to bad so we ended up walking to town for dinner almost every night. Really disappointed

Location is great with a short walk to town and very pretty beach.

Stayed in February 2025

The facilities are basic, the hotel services could be improved and so could the restaurants.

The location is spectacular overlooking the most beautiful beach on Isla Mujeres with several beach clubs nearby. The hotel itself is clean and agreeable if a little dated. The hotel restaurants are okay rather than great, however there are many great restaurants just a short walk into town.

Stayed in January 2025

Food , booking doesn’t have pictures updated, they show pictures , then you get something else

Location , views

Stayed in November 2024

I want to give an honest review and even though we loved most things there were a few things that we did not like (or had higher expectations given the expensive price of the rooms). We stayed in one of the villas at the very end of the property on the Caribbean side. Our room always felt a little damp and drying out bathing suits and towels was very difficult. Even our bed sheets felt a little moist at all times. We had to call to get help with our air conditioning unit 3 times before it was actually fixed because it was set too cold for us and we wanted to turn it off but you need to keep it on all the time or things would be even more damp (they had to replace the controller and then the screen). There were 3 small tile stairs in the room that were uneven heights and they blend in and the floor was often damp and sandy. 2 of us fell down them during our trip. I don't recommend staying in the villas if you are elder and/or have mobility/ vision issues. There are not many places to hang a wet towel for drying inside the room except inside the shower and nothing dries on the balcony because the water is right there. We ran out of hot water a few times so we were not able to take even a very short warm shower after beaching all day. My booking said that there would be one bed and a pull out couch but there was not so we did not get what we expected (one of our rooms at adult siblings that thought they'd have their own bed each - so they brought in a single bed) One thing to note - and this is common around Cancun, is that you are not allowed to flush toilet paper in the toilet, there is always a bin next to the toilet which took some getting used to and we had to call the plumber once.

You can't beat the location. The beaches are spectacular. The staff was great, they were very hard working and they took great care of us. The daily activities were fun and brought the guests together which was special. I enjoyed the food very much. There is the main buffet which had a great variety of foods. Nobody in our group had any food sickness and we ate the fruits and salads and buffet. There were also 2 restaurants and we ate at both. The food and service was very good.

Stayed in January 2025

Some facilities in room tired

Views and water

Stayed in January 2025

Quality of drinks are really poor. The bartender only tries to make a good drink if you give him money. They should make you good ones if they want a tip , not the other way

The place is awesome, really nice beach

Stayed in November 2024

Wifi

Beach

Stayed in November 2024

A couple renovations going on. The hurricane did a bit of damage. Couldn’t flush toilet paper on the whole island of Isla Mujeres

Amazing beach. Good food. Staff are lovely

Stayed in November 2024

Extremely dated rooms with black mould and we could see in our hotel room looking into the hallway. We were in room 6007. The food was awful. Our sink leaked in our bathroom. No night life at all. No food selection besides “continental” breakfast, lunch, dinner…. Extremely minimal selection. We booked an ocean view room with KING SIZED bed for our 10 year wedding anniversary and we got 2 double beds. Extremely uncomfortable beds. This place needs to close until they can honestly take money to re model this place.

Location is phenomenal Service is amazing

Stayed in November 2024

Didn't have enough variety for food. It was difficult to get a good Latte or Cappuccino, because there's only 1 machine and sometimes it runs out of milk.

The beach is one of the best beaches on the island, with beautiful water and environment, gives you that real "tropical vibe"

Stayed in October 2024

There was bird poop all around our villa! There were so many birds and the smell was ungodly! We didn’t have any hot water.

I love how it was right in the beach! The restaurants were also on location.

Stayed in July 2024

Staff was eager for tips and seems tired. The reason of that the average count of stays in this hotel is less than coupe of days.

The location is perfect. Sea view is adorable. Good food and friendly staff.

Stayed in April 2024

I had higher expectations for the service at the bars, as well as for the quality of spirits given the price we paid.

The essence of this hotel revolves around its prime location. Situated on a small island connected to Isla Mujeres by a bridge, it offers breathtaking beaches, stunning sunsets, and crystal-clear waters. The dinner offered delicious food, and a must-visit spot is the chevicheria.

Stayed in February 2024

This is a 5 star for staff and location but more like a 3 for all inclusive. This was our 4th stay and every year there is less. No shows and no activities at all. Unless you plan to lay on the beach or swim in the ocean all day. This is not the place for you.

Location is the best and staff is amazing 😉

Stayed in February 2024

The staff felt very pushy with always trying to help and expecting tips. We also felt very pressured to attend their membership breakfast which we did not want to do. There there was a lot of work being done while we were there so there was some mess throughout the hallways

The location was perfect, couldn’t imagine a better location!

Stayed in December 2023

Should be for flexibles for dinner reservations.

Breakfast was good, maybe a next line for eggs should help.

Stayed in December 2023

very small bathroom/ poor breakfast / staff is not very helpful and the level of service is low

the property could be updates to give more confort to the guests. the room is ok, but the bathroom is very small and the shower doesn’t work properly

Stayed in December 2023

Quite a bit of disturbing renovation going on. The children's club was never open during our week.

The location and view is amazing. The beach is great.

Stayed in November 2023

The non-service attitude

The beach

Stayed in August 2023

Maria's dinner was not good. We were so disappointed that we canceled our 2nd-night dinner. The pool was warm to hot water. It felt more like a hot tub than a swimming pool. The sales pressure for timeshare and future stays was excessive. We were there to relax, not to be pressed for commitments on future stays. This was way over the top and may make the difference in whether we will visit again, or not. The birds were annoying and smelly. Some of the walkways to units were covered in bird feces. They were being painted rather than pressure washed.

Roberto, Perna, Antonio, and Isreal were amazing staff members. We felt very comfortable with them on a daily bases. You have gems with these people. The location and ocean, seawater, and rocks were amazingly beautiful.

Stayed in July 2023