It is showing some signs of wear and tear. It is on a very busy street but there is no noise issue.

All of the staff are great. Some speak some English and it was easy for us to communicate with our not very good Spanish. Any problems were quickly handled. The beds are comfortable and the rooms are spacious.

Stayed in May 2025

No elevator

Clean and close to the cathedral

Stayed in November 2024

Older rooms

Comfortable beds

Stayed in June 2024

No A/ C only fans!!

It’s close to central Morelia!!

Stayed in June 2024

Location is perfect, there is a kitchen too

Stayed in March 2024

The breakfast is not good. The WiFi sometimes does not work.

Location & price. Rooms are ok.

Stayed in January 2024

Needs some repair No air-conditioning. I went in winter (early January), so it didn't affect me in any way. BUT... if I went in summer, maybe an air-conditioning would be very welcome

Location, location, location Spacious suite

Stayed in January 2024

The reservation came with breakfast. We waited almost an hour for a table to find out breakfast was only coffee, juice, and stale bread. We ended up going to breakfast in the Centro.

The bed was very comfortable that I fell asleep fast.

Stayed in December 2023

The location and the suite

Stayed in October 2023

A bit old but very satisfied

Good Location and was very clean

Stayed in September 2023

There was no air conditioner, not even a fan. The rooms were extremely hot.

Everything was decent.

Stayed in June 2023

There was anything to make a coffee, the restaurant opens late & closes early. TV is very small & WIFI did not work in my room.

Location. The room is clean.

Stayed in April 2023

breakfast was very basic

well located and comfortable

Stayed in October 2022

In the morning there was hardly any hot water to shower.

Location

Stayed in July 2025

Bad customer service, the parking lot is far away the hotel and the people at the parking garage is really unfriendly , we get there on Saturday and they almost yelled at us to let us know to make sure we pick up our car before 10am next morning, the hotel doesn’t inform about this wen you do the reservation, the breakfast is only coffee and toast or fruit , and the coffee is cold, bad experience

At the pictures I like everything, but wen you get there everything is bad

Stayed in March 2025

Noisy at night. Language barriers but not their fault

Free breakfast but skimpy. Clean. Hot water

Stayed in January 2025

When we arrived, I guess we were put in a larger room than the one I reserved. It seemed that way but I wasn’t sure since nothing was mentioned at check in. I decided to extend the stay by one day since we wanted to explore the city more and was pleasantly surprised with the size of the accommodation. 30 minutes before departure to the butterfly sanctuary the next morning (full day excursion) they tell us we need to pack everything because we will be moved to “the appropriate accommodation.” I don’t normally complain much but no apology was given until I mentioned that we should have been told this from the previous night at the very least (and definitely before taking the money for an additional night). Actually they shouldn’t have overbooked the smaller room in the first place (pretty sure that’s against the booking.com contract per friends who run hotels) but if you do “upgrade” someone, you don’t move them half way through with little warning. When I pointed this out, the dude in the front desk just blamed a coworker for not telling him despite him being the one checking us in and was the one there in the morning. We scrambled and got our bags together to be moved to the next room while we were gone. This made me want to check the reviews on google maps more thoroughly. That’s when I saw multiple people mentioning bed bugs (with pictures). I didn’t see any or felt any but did see a roach which was disappointing. Breakfast was “included” but it’s very basic (thinly sliced fruit, bread and coffee). To be honest, that’s more than enough for me, as I don’t eat a big breakfast normally, but I feel like they heavily push you to order something else. The first day we didn’t and the server was very quick to point out that gratuity was not included. Gratuity in Mexico isn’t as compulsory as in the US (your choice and based on service) and I most certainly have never been reminded to tip. Finally the bedroom is pretty much a thin glass window from the hallway.

Very central. The staff was polite and nice. They did manage to book us a tour to the butterflies for the next morning which was nice. The price was higher than other places I’ve seen for a private tour but was happy with it nonetheless.

Stayed in January 2025

Cold water in the shower, noisy room, terrible odor, toilet seat was soft plastic so I didn't feel safe while sitting

Location is excellent

Stayed in October 2024

light healthy breakfast great service other options available helpful staff great location

Stayed in September 2024

Old and not clean accomodation. Not good breakfest, parking far from hotel.

Place and size of appartement

Stayed in April 2024

The bathroom was really run down, holes in the ceiling. Barely enough toilet paper There was a coffee maker but no coffee, filters, etc and only one cup The room was hot. We opened the window and there were a lot of mosquitoes and I was bitten multiple times.

Included breakfast was minimal. We paid additional for a more substantial breakfast that was very good. The first day it was not available before we had to head out for the day Room was clean

Stayed in February 2024

Continental breakfast was reduce to one small piece of bread, American coffee and one portion of fruit of their choice, anything else had a charge. Free cancelation was not truthful, there was no cancelTat all.

Room door hinged were hanging down, There was no internet, toilet handle keep falling, hot water in shower insufficient for one time showering.

Stayed in February 2024

Horrible location, bars around with music blasting the walls, impossible to sleep with the music

Facilities were good and mostly clean

Stayed in February 2024

They will try to charge you twice even if you paid. The “terrace” is an area for birds to poop and hasn’t been cleaned in decades. The couch is gross, I wouldn’t even go into the room where it was. There are cameras inside the room.

Ok location.

Stayed in January 2024